And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!
IBM Support Assistant is a complimentary software offering which provides clients with a workbench to help clients with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, clients will be prepared for self-analysis and diagnosis on a wide variety of software problems.
The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.
Some of the new and expanded features include:
You can get more release information and technical details at the following resource: http
Whoo hoo! Alert readers will notice something new.... Notes from Rational Support has been migrated from old skool developerWorks to the new My developerWorks platform.
Not sure exactly what that entails, but it'll be fun finding out! :-)
More to come...
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As we (Naomi Guerrero and Denise McKinnon) assume ownership responsibility for this blog from our esteemed colleague Jason (acdntlpoet: http
To the faithful followers of this blog, we promise to continue to provide you with the meaningful content and posts that help you to be successful. We want to encourage open collaboration with our followers and appreciate new ideas about topics you want to know more about. Find out a little bit more about us below!
Joined Rational support back in 2000, holds a BA in Information Systems and has over 35 years experience in IT (for those who remember programming on Punch Cards). I've held various positions as a Technical Support Engineer, Knowledge Engineer and most recently as a Social Business Analyst where I am most excited to be delivering support messages through this blog.
About Naomi :
Joined Rational Support in 2006 as a Software Engineer. I have nearly 15 years experience in IT and hold a Computer Science degree. In August, I will begin pursing an MBA advance degree. I am currently a Social Business Analyst for a subset of products within IBM.
We look forward to collaborating with you!
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The IBM Rational Application Developer V9.5 Open Beta (June) is now available for download!
Following the introduction of Java EE 7 support on WebSphere Liberty Profile Beta in our Feb Beta, we are happy to announce the release of our June Beta that now includes support for the official release of WebS
In addition, our June Beta release now ships with Java 8 along with a number of key enhancements such as:
and more …
This Beta Program enables you to:
To access the Beta, please visit our IBM Early Program site
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Jazz Reporting Service (JRS) Workshop - Authored by Rosa Naranjo and Sudhakar Frederick, this workshop is intended to provide insight into the Jazz Reporting Service (JRS) introduced in CLM v5.0 and updated recently in v5.0.2. Jazz Reporting Service (JRS) is a lightweight reporting solution that provides practitioners with the ability to create their own reports in a powerful yet easy to use interface (without requiring Cognos expertise).
There is a YouTube video series on JRS below as well as a few Jazz.net articles along with the workshop instructions, so click through to learn more!