This week we visit the Littleton campus to chat with Beth McCawley. Beth is one of the driving forces behind knowledge management in the support content space for RCS and has a sharp eye as a grammar/spelling/punctuation guru. Of course she has a way with words as you may expect from a person who works with written knowledge everyday and a formal education in English. Read on for more interesting facts! Tell us a little about yourself: who are you, what is your role in Rational Client Support? I am Elizabeth McCawley, but I still answer to... [More]

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Using advanced computing and emerging technology, IBM is building a natural language processing computer code-named Watson to compete in the game show Jeopardy.     The Watson Trivia Challenge: Test yourself against Watson  here . (NYTimes)

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This week we catch up with Erik Mats, a Support Engineer out of Uppsala, Sweden. For the past five years, Erik has been supporting modeling clients in the US defense sector but he is now moving to the European team where he will be working with clients in the enterprise architecture and software development sectors. Read on for an interesting look into Erik's daily routines and passions! And don't forget to check out some of our previous interviews too! Tell us a little about yourself: who are you, what is your role in Rational Client Support?... [More]

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 ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!   Earlier this year IBM was nominated for the Association of Support Professionals annual " Ten Best Web Support Sites " award. And the outstanding news is that we won!  Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support ( KCS ) model for ensuring... [More]

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