kellypuffs 06000168YK Visits (2578)
Here it is ... what you've been waiting for. We've run the numbers and these are the technotes that were used most often by our technical support engineers to solve cases.
Lots of good stuff here ... maybe something you've been looking for?
1250403: How to obtain your Rational license keys
1308308: How to move licenses to a new server
1250433: Obtaining your Rational license keys
1474620: How to install Rational License Key Server 8.1.x on Microsoft Windows
1131335: Utility to collect ClearCase logs and diagnostic data on Windows
1302974: System Requirements for ClearCase 7.1.x
1324457: How to reset a lost DOORS Administrator password
1117710: How to point to a Rational License Server to get licenses
7016566: About the Rational System Architect Information Center
1294762: System Requirements for ClearQuest 7.1.x
1208895: Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris
1265239: Rational License Server Delivery and Support
1324456: License Troubleshooting Guide
1298482: Create and Manage Your Enhancement Requests in the Rational RFE Community
1410649: Stay connected to IBM Rational Client Support
AcdntlPoet 2700019V2G Visits (3331)
This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide:
Rational Firefox browser support direction: http This document serves to provide details regarding support for Mozilla Firefox with IBM Rational products and announces our intent to support the Firefox ESR releases, starting with the Firefox 10 ESR release which released on January 31st, 2012. Please click the link above to review the announcement in its entirety.
This document serves to provide details regarding support for Mozilla Firefox with IBM Rational products and announces our intent to support the Firefox ESR releases, starting with the Firefox 10 ESR release which released on January 31st, 2012. Please click the link above to review the announcement in its entirety.
kellypuffs 06000168YK Visits (4120)
Well, it's Week 2 of the grand WOTI experiment, and things are moving along swimmingly. We've got a nice little race shaping up in the Sent email department. Jason put us all to shame Week 1, by sending a grand total of three, count 'em, THREE (3) emails, easily winning the WOTI Overachiever of the Week Award. Week 2, we're all settled in for the long haul, and so i thought it would be a good time to discuss Step 2: Group Conversations and Identify Use Cases.
Luis Suarez tells us that it's easiest to first break up the mail in your inbox into 2 categories: Things That Belong in My Inbox and Things That Don't.
Things That Belong in My Inbox
Things That Don't
We've started breaking down the "everything else" bucket and grouping them into use cases. We'll be looking to move that information or transaction to a better home.
In a lot of cases, especially in these early days, that means transitioning closed conversations/ tasks/ knowledge-sharing to a more collaborative/open venue, and turning "bad" email into "good" email (aut
Here are some ideas:
Again, it all comes down to mindful processing of email, and spending just a couple of extra moments to stop and think .... is this the best way to share this information? Is anyone else likely to need this knowledge in the future?
Think NOT just of the immediate, tactical need for information or action, but the ability to capture that knowledge/action for reuse so that the entire organization can benefit in the future, and not re-invent the wheel, or waste time recreating knowledge assets that folks aren't sharing.
Is there a better way than email? I bet there is!
kellypuffs 06000168YK Visits (3624)
I've hinted about it before.
Inspired by our hero, Luis Suarez, your intrepid blog authors have decided to follow in his footsteps this year.
Jason, Matthew, and I are on a mission ... a mission to take our lives and our work back from the inbox.
Email is a great tool ... for a few things. It is NOT a great tool for many things that we currently use it for today: discussions, decision-making, file sharing, file repositories, questions & answers, newsletters, announcements.
We have the collaborative technology. We have the skilz. It's just a matter of "walking the talk", and persevering. A whole lot of persevering.
So we start today, with the Luis Suarez Magical 3 Step Pattern:
Honestly, I've been such a collaborative harpy for so long, we are doing a lot of this already. But now we're going to do it mindfully and consciously, and track our results like Luis did.
We'll also be providing updates on our progress here, along with the technical content you've come to rely on.
kellypuffs 06000168YK Visits (3965)
Many of us have been following Luis' adventures in collaborating "outside the inbox" for 4 years now, ever since he first announced his radical plan on the internal blogosphere. Those of us passionate about the power of open, transparent and collaborative communication over "mail jail" have been cheering him on, all the while wondering how we could do the same.
Luis wrote a great blog post on the experience here, and I encourage you to go read it. Now.
I've taken many of the principles to heart, and have moved as much of my work as possible to collaborative technologies like Rational Team Concert and Lotus Connections.
I don't WANT to be the sole owner and disseminator of the information and content I produce.
I don't WANT my manager to have to ping me every time he wants to know the status of something.
I don't WANT to hoard information on MY machine and pass that information around every time someone asks for it.
SHARED knowledge is power.
As Luis stated so eloquently, we're probably not going to get rid of email entirely. But we CAN work smarter, more openly and transparently, one tran
spreadsheets -> wikisTo dos -> Connections Activities.
status updates, news, announcements -> blog posts
Next time you are working on something, think before you file it away on your computer. I bet there's a better way.
I KNOW there is.