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Here in Rational Client Support, we don't focus on just our own little slice of the pie. Rather, we constantly collaborate with our peers across IBM; sharing ideas and best practices to aid each other as we drive towards success together. And when our colleagues come up with some great stuff to benefit all of us, well we are compelled to share it out with you... after all knowledge shared is knowledge gained!
Case in point: Our friends over at Information Management support have begun a "100 Tech Tips" series, the first five posts, at least, being relevant to ANY IBM support client, whether you have IM products, Rational products, or any other IBM product with which you need support!
So head on over to their blog "Thoughts from Information Management" and check the following VERY worthwhile posts in their "100 tech tips" series:
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Following is a video demonstration of creating a process in IBM Rational Synergy. This process applies to Rational Synergy versions 7.1 and 7.2:
Did this information help you to achieve your goal? Use the Youtube like or dislike buttons to let us know; We appreciate your feedback!
AcdntlPoet 2700019V2G Visits (2676)
IBM Rational Software Architect and IBM Rational Rhapsody have been extended with new Collaborative Design Management capabilities released last week, enabling teams to collaborate on their software and systems designs and integrating design into the lifecycle.
From a support perspective, we wanted to highlight some of the key areas to find more information on these features. For technotes and other support generated content, you will be able to find Rational Software Architect Design Manager and Rational Rhapsody Design Manager documents in the respective Support Portal family pages for Software Architect and Rhapsody:
For even more information, the following three links will take you to the respective locations on Jazz.net and developerWorks:
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In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which you access your fix downloads.
Read on for a quick rundown of new capabilities to look for in IBM eSupport's IBM Fix Central Release 10.2 blog article
To experience these recent updates, visit the IBM Fix Central support site or the IBM Support Portal's Downloads page.
For more information about all of IBM's Electronic Support sites and tools, please visit: http
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Imagine my surprise when I came in to work Wednesday morning and saw the visit count on the prior day's post (Twenty seven new downloads now available!) showed over 800 visits! From my use of an exclamation point in that previous sentence, I'm sure you can discern that 800+ visits on a single post in 24 hours isn't typical for this blog, and is particularly high for what we'd consider normal levels of traffic.
This pleasant surprise got me to thinking: what specifically about that post resonated so greatly that warranted such a high visit rate?
We've posted technical content like this before with somewhat tepid results, and conversely we've posted op/ed type pieces with similarly high results, leading me to think that one type of content over the other isn't entirely the driver here. Perhaps it is the time it was posted, or perhaps the day it was posted? We HAVE seen posts made earlier in the day tend to see higher visit counts than posts made later in the day... and Tuesdays/Thursdays do tend to bubble up as higher traffic days as well.... but I still can't get away from the idea that I'm still missing something relating to the specifics of the content we are publishing out...
So I'm coming to you, our audience, to ask you to answer two very pointed questions:
Helping us with these two questions will, of course, result in providing you with more focused content particular to what you find valuable and helpful!
And, in case you may feel a bit unintentionally duped by my title of this particular post, hoping to find even more downloads similar in fashion to the post referenced above, have no fear; here's a few more which hit our streams over the past two days: