mquimby 060001FAVB Visits (1660)
There are new videos available covering licensing topics for Rational products. One of the videos covers how to change the port for the Rational License Key Server. Another covers how to install Rational License Key Server on UNIX and Linux in console mode. The other covers upgrading the Administration and Reporting Tool for Rational License Key Server to a new fix pack. All of these videos are available on the IBM Rational User Education YouTube channel. Thank you to support engineers Shijesh Velayudhan, Nikhil Bhat, and Sombir Yadav for creating the videos.
Here is a look at one of the videos on YouTube:
Invitation: IBM Rational ClearCase OPEN MIC : "ClearCase 8.0.1 - New features and Planning for Upgrade" 24th September 2014 - 14:30 IST
AcdntlPoet 2700019V2G Visits (1616)
Greetings from IBM Rational ClearCase Client Support!
We are glad to invite you to the OpenMic* session on "ClearCase 8.0.1 - New features and Planning for Upgrade".
Keeping in mind that version 7.1.2.x is about to reach its ‘End of Support - 30th Sept 2014’, this session will help you plan your IBM Rational ClearCase upgrade to the latest supported version.
Please join us virtually on Wednesday, September 24th 2014 at 14:30 IST
*OpenMic is a conference call along with webcasts where technical experts share their knowledge and answer your questions.
Topic: "ClearCase 8.0.1 - New features and Planning for Upgrade"
When: 24th September 2014 at 14:30 IST (India Standard Time)
Following are the key areas which we will cover:
The speakers are all a part of the IBM Rational Clearcase Support Team with significant experience in the Software Configuration Management domain.
Web Conference Details for all:
Meeting ID: 6685-7571
( USA Toll Free 888-426-6840 Toll 215-861-6239
Tie Line/ITN 650-6840 / 2650-6840
In countries with an AT&T Direct number listed below, participants should dial the AT&T Direct number first and, when prompted, dial the toll free number listed
- Preferred -
Country Local Number AT&T Direct / Toll Free
Thank You And Best Regards
mquimby 060001FAVB Visits (1640)
There are some new videos available for the Rational Collaborative Lifecycle Management (CLM) products. Two of the topics are the integration of the Data Collection Component into Rational Insight and in the installation of the V5.0 Jazz Reporting Service. There is another video that focuses on exporting and importing system definitions with enterprise edition of Rational Team Concert (RTC), a method you can use to provide system information to Rational Support. Thank you to support engineers Ben Silverman and Olivier Gauneau for creating the videos.
Here is a look at one of the videos:
Saurabh.Tyagi 270005CY2K Visits (1785)
IBM Online Service Request:
If you cannot solve a technical problem using the resources available from the product support Web page, you can quickly open a problem management record (PMR) to engage IBM Support.
IBM provides the Online Service Request (SR) tool to electronically submit and manage your PMRs through the Web. With EcuRep, you can attach files to the PMRs, which gives you more control over their content.
With SR, you can create new PMRs and update existing ones through the Web. If you have an active support contract for IBM Passport Advantage, you can do the following:
Obtain fixes, device drivers, software updates and more:
Obtain software and hardware/firmware downloads 24x7 for support in one location with a common interface, eliminating the need to call a Support Center representative or look across multiple support sites.
Read about fixes, install instructions and change history:
Readmes, release notes, install instructions and change history files are provided with the recommendations and downloads. You get the complete package when you are ready to download.
Access special downloads:
Same interface for special downloads or customized content. Registered clients can access custom fixes, or beta program fixes, that are not ready for wide availability; there is no longer a need for you to call into support and ask for these fixes to be shipped on media.
Interim fixes for IBM products:
Immediacy - Fixes made available for clients experiencing a particular problem, without waiting for a fix pack or release.
Understand SR and Rational best @ Client connect:
The Client Connect Program is a new Client Connect Program, which will be initiated by Rational Client Resource Center team to assist clients who are new to Rational Support self-assist tools.
Overview & Objectives:
Deliver a personalized one hour online session with demo on IBM Self-Assist web tools.
Deliver Client Connect (CC) Information Pack (PDF format - attached below)
Provide useful links to online resources through e-mail.
Help Primary Site Contact (PSC) or Primary Site Technical Contact (PSTC) of clients new to Rational Support to give a good start.
mquimby 060001FAVB Visits (1714)
There are several videos available for Rational Performance Tester (RPT) that help you troubleshoot possible problems you might encounter with the application. These videos explain the problems, walk you through diagnosis, and demonstrates resolving the problem. Thank you to support engineer Roja Ayyagary for creating the videos, which are available on the IBM Rational Support YouTube channel.
Here is a look at one of the videos on YouTube: