jtouati 270000UJFK Visits (5129)
It has been four weeks since four of us (Kelly Smith, Jason O'Donnell, Matthew Quimby, Jamel Touati) from IBM Rational Customer Support organization embarked on the Amazing E-mail-Less Man adventure following on the footsteps of Luis Suarez to Work Outside The Inbox (WOTI).
So far we've covered the first three steps of the WOTI process:
Our interview today comes from Amsterdam to highlight Bertrand Durou. As another presenter for next week's IBM Innovate2010 conference, Bertrand will be speaking on "Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest ". Plus, meet Bertrand at the Support Cafe' (agenda here) where he'll be demoing Service Request (SR) and helping clients get enabled managing PMRs on-line with SR. Check out his interview below so you'll have things to talk about when you meet him next week in Orlando at Innovate2010!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am Bertrand Durou: 39, French working in Amsterdam, living with a Spanish wife and 2 kids... The job role is KT program manager. I'm teaching and leading troubleshooting methodology. But that's really only one small aspect of what I do everyday...
How long have you been working for IBM and Rational?
10 years this year, 5 in Rational, and 5 in IBM Rational.
What are you currently working on?
Feeding this questionnaire
What project are you the most proud of?
Lately and without doubt, the implementation in MTS organization, which end up with an Award in 2009. With this implementation, the design/architecture of a "sustaining engineering" workflow based on ClearQuest, and presented at Innovate 2010
Are you a gadget person? What type of gadgets do you use?
I'm the proud owner of a Nokia 6021... I can call from anywhere in Europe and send sms
What's the coolest piece of tech news you've heard lately?
The Nanosolar Utility Panel or Thin-film solar panels .. Making a simple/cheap manufacturing process and easy to install solar technology is one way forward
What is your favorite part of working for Rational Client Support?
Working with a diverse and multi-national teams... And Clients. Totally different perspective everyday.
What are you passionate about?
Tell me about the biggest problem you've solved?
Problem with ODBC connections since upgrading to the latest OS400 release... I had no knowledge of this set of technologies, but helped out the Engineer during the training workshop to separate in 4 different distinct problems, and fix the most important one during the workshop
How do you define success?
The way the client is defining it at the beginning of the call
If you were stuck on a technology deprived island, what single technology could you not live without?
... None. Maybe a boat to go to a technology island
What is on your nightstand with regard to reading?
Magasin Géneral et Le Photographe
What has been your biggest surprise you have witnessed in the technology industry?
The Large Hadron Collider
What is your favorite technology that fizzled or failed to live up to the hype?
The Minitel Videotex online service
Any new technologies that you think are about to break into the big time?
What are you doing to make the planet smarter?
ISM-1805A : Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest
How are you using social networking today?
I deleted my facebook account summer 2007!! ... just had no time. I skype a lot instead.
Maeve OReilly 270001WE6Q Visits (509)
DOORS Web Access (DWA) 9.6+ includes a translation layer that converts the DOORS data to a format that can be loaded to a DOORS Next Generation datawarehouse, using the same ETL (Extract, Translate, Load) jobs used for DOORS Next Generation. This blog covers linking them and running an ETL.
There are three prerequisites:
These are not minor depending on your background. If like me your background is in DOORS I would recommend you get help on the Insight setup.
Note that there are two nodes, one for RRC and one for DOORS. By default, it is configured to pull data from both DOORS Next Generation (which used to be called RRC) and DOORS 9. For this setup I’m not interested in pulling data from DOORS Next Generation. So I change the RRC group to DOORS 9 and set authentication type to Form and enter DOORS username/password. Rename it and delete the original DOORS one.
It should look like my screenshot, note the Form Security URL must be blank and the Authentication type must be Form.
10. Back in IBM Cognos Data Manager, execute the RM_ODS5.0_FullLoad under RRCJobs.
This should state it succeeded:
That’s it. If the job does not succeed, look in the %use
If you have any trouble seeing the data in Insight, make sure the Rational Reporting Data Mode
Of wizards and daemons - Installing the Rational License Key Server Administration and Reporting Tool by using IBM Installation Manager
nsukhtan 270000F0DF Visits (2396)
Remember the Rational Common Licensing goings-on involving wizards and daemons that I mentioned in my last
(A recap of the context: use the Rational License Key Server Administration and Reporting Tool to remotely administer your Rational License Key Servers and generate reports on the license usage data from the license servers. The Administration and Reporting Tool uses the Rational License Key Server Administration Agent to communicate with the Rational License Key Servers.)
To install and use the Server Administration and Reporting Tool, you must install both the Server Administration Agent and the Server Administration and Reporting Tool. You must install the Server Administration Agent on all the license server machines that you want to enable for reporting. If you have more than one instance of the Rational License Key Server, you must install the Server Administration Agent on each instance of the license server that you want to remotely administer or generate reports from. You can install one or more instances of the Administration and Reporting Tool as required. To see the installation topology that I described in my previous blog post, see Where are my licenses?
Follow the steps in the roadmap to complete your installation of the Server Administration Agent and the Server Administration and Reporting Tool. Click the boxes to go to the associated text in the post.
Getting started: Obtain installation packages
If you are installing the agent and the tool to the same machine, you can install them in a single installation instance by using IBM Installation Manager. You can also install them separately. If you are installing the agent and the tool together, follow the steps in the Install the Server Administration Agent section.
Important: If you use tokens, the server type for both Jazz and non-Jazz applications must be Rational License Key Server. The Jazz License Server does not provide a token service.
During the installation of the agent, on the Configuration page, if you selected the Configure Later option, you must provide the license server information in a .properties file.
To provide the server connection and log file details:
Important: If you are using tokens, the server type (AGENT TYPE in the .properties file) for both Jazz and non-Jazz applications must be FLEX. (FLEX indicates Rational License Key Server.) The Jazz License Server does not provide a token service.
After you install the agent, install the Server Administration and Reporting Tool on the computer that you want to use to manage the server administration and reporting.
If you are using the Jazz License Server, you must enable logging of the floating license usage data. This log data is required to generate reports on floating license usage. By default, logging of the floating license data is disabled.
To enable logging of floating license usage:
After you enable logging, the floating license usage data is logged to the file specified in the Floating License Log File field. To stop logging this data, you can set the logging property to false at any time.
Start the agent to create a connection from the agent to the license server. The Server Administration and Reporting Tool connects to the agent for administration and reporting purposes.
You must start the agent on all the license server machines that you want to remotely administer and report on.
To start the agent:
On Windows: From the Start menu, select Programs > IBM > IBM RLKS Administration Agent > Start RLKS Administration Agent. A console message indicates when the server agent is started.
Tip: To stop the agent, in the same Start menu location, click Stop RLKS Administration Agent.
Starting the Server Administration and Reporting Tool
To begin using the Server Administration and Reporting Tool, you must start the tool.
To start the tool:
On Windows: From the Start menu, select Programs > IBM > IBM RLKS Server Administration and Reporting Tool > Start RLKS Server Administration and Reporting Tool. A console message indicates when the tool is started.
Tip: To stop the tool, in the same Start menu location, click Stop RLKS Server Administration and Reporting Tool.
You are now all set to start using the Server Administration and Reporting Tool. In my next post, I will describe the architecture of the tool and also explain how you can use the tool for server administration and reporting.
IBM Rational DOORS Next Gen is supported on Jazz platform helping you to collaborate with other Jazz platform tools like Rational Team Concert and Rational Quality Manager in your environment.
IBM Rational DOORS Next Generation provides additional features like:
Rational DOORS Next Gen has assumed the place of Rational Requirements Management (RM) for the Jazz platform that adds a requirements definition and management application on top of that common platform.
Now let’s discuss the DOORS Next Gen licensing concept.
DOORS Next Gen is the name rendered to the DOORS installation based on Jazz platform where you can enrich your client from a DOORS Next Gen Analyst or a Requirements Composer Client Access license. The contemporary version of the DOORS thick client is available too; this is DOORS 9.5.
Notice the fact, as per the screenshot above, that DOORS Next Gen and Rational Requirements Composer are based on Jazz platform activated by authorized or floating CALs (Client Access Licenses).
The Jazz admin can assign the licenses to the users by logging in to the License Management page which defines the level of access for each user.
Points to remember
I hope you've got the info you are looking for, but you might still have some questions in mind. If so, I invite you to take a look at the FAQs section below and to check out the Rati
See you folks. Let’s get together with my next blog post.