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We've got some amazing speakers from Rational Client Support presenting some wonderfully informative sessions at Innovate the new IBM Technical Summit this year!
Take a look at the table below and be sure to add the sessions to your agenda! Where possible, the session ID links to the InnovateSmartSite.com agenda search for that particular session to make it easy to add in to your daily view!
As we did last year, we will also remind you of the sessions for the day during Innovate on the days they will be presented... so keep an eye on the blog and make sure you don't miss out on these great talks!
Session ID #
A virtual scenario for practice performing a CLM server rename
There are various reasons to desire to change the server name: corporate policies change, changing subnets, or to have a fully qualified domain name. There are several use cases which are supported by the server rename capabilities in Rational CLM from creating a new staging environment to going from pilot to production. This hands-on workshop will enable the user to understand the planning and activities involved with renaming a CLM server.
Gerald Mitchell, Rational Global Response Team (GRT)
Heather Sterling, Rational Jazz Development
11:45 - 12:45
Introduction to Rational Team Concert and Scrum
Scrum is one of the most popular approaches used by agile teams and Rational Team Concert one of the best tools available to support it. We briefly review the Scrum framework and then work through an example of setting up a product backlog and planning and executing the first sprint.
Millard Ellingsworth, Community Leader - Collaborative Lifecycle Management
12:15 - 1:15
Supportability - smartly solving product problems
Come discuss the manner in which you manage IBM Rational deployments and troubleshoot problems. What works for you and what is lacking? The session leader will review recent serviceability work in the CLM Solution, RDz, and other tools. Use this opportunity to provide the Rational team requirements for the information and tools you need to manage solution deployments. Will touch on the recently introduced Deployment Wiki, Smarter Server (a prototype), recent product upgrades for RDz, RQM, RTC, RRC.
Sharon Tavilla, Program Director Client Solutions Support
Gerald Mitchell, Rational Global Response Team (GRT)
Susan LaFera, Program Director, Rational User Technologies
2:00 - 3:00
RCS Session: Achieving success with the right technical information
Come join the Rational content development leads to discuss how the world of technical information is changing. Here is your chance to tell us what you need! The information to help you succeed lives in many places and many forms. Learn about recent changes that make it quicker and easier to find Rational technical content.
Susan LaFera, Program Director, Rational User Technologies
1:00 - 2:00
AVP Knowledge Sharing Roundtable: Learning/Enablement Needs
Knowledge Sharing is a key initiative of the Accelerated Value Program. In this roundtable discussion, we'll exchange ideas for how Rational solution architects and administrators obtain the advanced knowledge necessary to effectively plan, deploy, and maintain their Rational infrastructure. We'll discuss the best sources of online information, explore opportunities for more formal learning, and exchange ideas for other enablement strategies aimed at ensuring that knowledge gained translates into improved stability and performance for your Rational tool environment.
Craig Branham, Curriculum Architect for Enterprise Modernization - Rational User Education
Jim Tykal, IBM Accelerated Value Leader
3:00 - 4:00
Jazzing up Rational Customer Service with Rational Team Concert and Rational ClearQuest using Open Services for Lifecycle Collaboration (OSLC)
With a number of disparate systems used to handle the various aspects of customer issues, we had a process of organized chaos that lacked efficiency and was full of communication issues. We needed to implement a new system that closed these gaps, improved efficiency, and customer satisfaction all while utilizing our products and current technology to the best of its abilities. We utilized a combination of Rational ClearQuest (CQ) and Rational Team Concert (RTC) to handle customer escalations, situations, enhancements, and defects. The use of OSLC allowed us to create an integrated solution with RTC work items and CQ records to reduce information duplication and operational costs, foster collaboration between support and development, improve metrics gathering, and simplify the user experience. Rational is sharing our best practices with our customers so they have a better understanding of how we use our own tools and how they can help you get issues resolved.
Christopher Quinones, Software Programmer Manager - IBM Package Developer, CCB, ROCR
4:15 - 5:15
Strategies for planning and completing a successful CLM upgrade
Rational CLM products are powerful tools and as time goes on, it may be come time to upgrade to the latest version to make use of more features, add in a product offering, or migrate to a different application server. Upgrading and migrating as time goes on can require additional planning for downtime, additional product and version dependencies. Designing and implementing a strategy for success is crucial for a smooth transition. As an example, moving from an older version of Rational CLM products such as 22.214.171.124 to the latest versions require moving through intermediate steps and a thorough understanding of system setup and requirements through the process is critical to success.
Gerald Mitchell, Rational Global Response Team (GRT)
Paul Ellis, Rational Global Response Team (GRT)
Rosa Naranjo, Jazz Jumpstart - CLM Upgrades, OSLC, RRC/RM
10:00 - 11:00
Common CLM administrator deployment challenges
This session will explore issues and strategies for CLM administrators, and how to avoid some of these problems when planning and enacting deployments, including presentation of some resources to enable administrator success. The presenters will introduce themselves and their roles and duties and speak on common escalations issues for Administrators as seen by Rational client success organizations. There will be a brief overview of resources for administrators. An example of resources for administrators will be demonstrated.
The presenters will then answer questions and take comments.
Gerald Mitchell, Rational Global Response Team (GRT)
Ginny Ghezzo, Rational Client Relations
Craig Chaney, Jazz Server Development
1:45 - 2:45
Fast-Tracking the Deployment and Management of Multi-Instance Rational Team Concert Implementations and Integrations in a Multi-Network Environment
In this presentation, the audience will see innovative concepts in the areas of architecture, virtualization, and automation to support robust and complex Rational Team Concert environments – developed to reduce deployment overhead and increase ROI..
By leveraging virtual technologies and common best practices have helped in the development of a more modular, standardized implementation approach and architecture for RTC along with supporting services and integrations. This solution looks at an approach to solve the challenges of deploying across disconnected networks, allowing for a lean team of administrators to manage over 60 disparate environments both consistently and predictably. You will see innovative concepts in the areas of architecture, virtualization, and automation to support robust and complex RTC environments – developed in the name of survival.
Stephen Seifert, IBM Accelerated Value Leader
Gray Ross, Raytheon Missile Systems
3:00 - 4:00
Tips & Tricks for Efficient IBM Online Support – Learn What’s Changed & How to Get Your Answers Quickly
IBM has made many updates to its online support tools over the past year. Learn the best practices for utilizing these exciting tooling changes and policy updates. We’ll discuss and demo the best ways to work with IBM’s online tools, obtain fixes, manage licenses, and engage IBM’s support engineers. This session is a “must-see” for all IBM clients – large and small.
Additional bonus: We’ll be demoing dramatic design changes planned for later in 2013! See what's coming and provide feedback directly to IBM's web team leadership!
Patrick O’Connor, Communications Strategist, IBM Electronic Support Adoption
4:00 - 5:00
Delivering Mobile CLM Reporting through RRDI
Are you ready to take your reports on the road? Within the CLM solution, IBM now offers an enterprise level reporting solution called Rational Reporting for Development Intelligence (RRDI). RRDI delivers dashboard style reports in a variety of formats. With the RDDI-compatible mobile extension in IBM Cognos, you can deliver highly interactive and self-contained reports to your mobile users. Managers and executives who require high-level and drill-down reports can make business decisions within their organizations on the go. Our goal is to demonstrate the mobile solution using the Cognos 10 Go! Mobile components. We will discuss the deployment, design, implementation, and user experience of IBM Cognos Active Reports. This report delivers powerful capabilities based on data from the CLM applications that your organization can use to make informed business decisions. Take your CLM reports to the next level and join us for a live demonstration on an Apple iPad.
Ben Silverman, SWAT/Escalation Engineer - RequisitePro/Requirements Composer/Rational Insight
Chris Fleischer, Technical Support Engineer - Collaborative Lifecycle Management (CLM)
9:45 - 10:45
Case Study: Lessons Learned Deploying Rational Products at Telllabs
As IBM moves to a common install technology, a number of challenges and opportunities arise in large enterprise environments. In particular, using the IBM Installation Manager technology to manage large scale deployments in environments with limited user control requires careful planning to complete successfully. This session looks at real world examples that use the Installation Manager to deploy a number of IBM Rational products including Rational Software Architect, Rational Functional Tester, and Rational Team Concert. Learn how one customer used the opportunities to overcome some of the challenges they faced. We will also look at broader lessons learned from these examples, and discuss best practices around the use of Installation Manager in large enterprise environments
Mark Guertin, Software Engineer - Rational Team Concert L3 Development
Christopher Quinones, Software Programmer Manager - IBM Package Developer, Common Component Build
Eric Dirks, Tellabs
Go on, add the session to your InnovateSmartSite.com agenda and be sure you don't miss out!
Jazz LICENSING : Exploring Rational Team Concert
Rational Team Concert has a simple set of defined roles to enable key solutions for your organization. With Rational Team Concert you simply acquire licenses to support the roles and solutions that you are interested in. This provides you with an unprecedented level of flexibility and cost efficiency to choose and use only what you are interested in to support your needs. Rational Team Concert allows you to implement individual components of RTC now and others later simply through licensing - and without your typical deployment and integration headaches and risks.
When you purchase a role-based license for IBM Rational Team Concert you will have read, write, and comment access to some or all of the capabilities of the Change and Configuration Management application. In addition, there are three types of Developer client access licenses.
Client access licenses:
When you install Rational Team Concert, you deploy the Change and Configuration Management application, in addition to the Jazz Team Server. You then use activation kits to install product client access licenses on the Jazz Team Server and assign these licenses to users so that they can access the capabilities provided by the Change and Configuration Management application.
With a role-based licensing scheme, when you purchase a client access license for a particular role you will have read, write, and comment access to some or all of the capabilities of the Change and Configuration Management application.
You install the client access license activation kits in the License Key Management section in the Administration page of the Jazz Team Server. You assign the licenses to users in the Client Access License Management section of Jazz User Administration. See Installing and managing license keys for instructions.
Types of client access licenses:
Role-based client access licenses:
The roles in this table correspond to the client access licenses you can purchase for Rational Team Concert in this release. A role-based license will give you access (read; read and write; or read, write, and comment) to some or all of the capabilities in the Change and
Configuration Management application.
RW = read/write
R = read only (and "comment" if user has RW access to Jazz Foundation)
Functional user licenses:
When you install Rational Team Concert, you receive, in addition to the client access licenses above, the following functional client access licenses. These licenses are not for actual users. Instead, they are used as account IDs to set up connections to other capabilities. None of these licenses adds to the server user limit.
Developer Client Access Licenses:
This matrix shows how support and the level of cross-server SCM capability afforded by a currently installed Developer client access license are affected by subsequently installed CALs.
Only the Developer-10-C Client Access License is free
For both the Developer-10-C and Developer for Work groups Client Access Licenses, the following restrictions apply.
Only 1 activation kit can be installed per server
Only 1 activation kit can be installed across any set of servers sharing the same floating license server
When installing the server, there are two Installation Manager packages available for installation:
Jazz Team Server and CCM Application installs the server components
Rational Team Concert Required Base License Keys, including Trials installs the functional user licenses and the trial versions of the role-based licenses,
For any deployment topology, you must install the Rational Team Concert Required Base License Keys, including Trials package on any machine with a Jazz Team Server that has one or more registered instances of the Change and Configuration Management application.
Once a Jazz Team Server is installed, you may install additional license keys in the License Key Management section in the Administration page of the Jazz Team Server
To help resolve some common Jazz errors in your day to day activities without relying on anyone else, you may follow the technical documentation written by experts from Rational Licensing team below:
Author: Saurabh Tyagi
We are here to get some insight about the origin, functionalities and the licensing aspects of the Rational Integration Tester.
As most of us are aware, Green Hat is now an IBM Company. With the legacy products of Green Hat now integrated with the Rational brand, a new tool by name, Rational Integration Tester has its presence felt in the IBM Product list.
Green Hat portfolio’s new addition adds a whole new advantage to IBM Rational QM Portfolio:
- IBM Rational Test Workbench (RTW/RIT)
- IBM Rational Performance Test Server (RPTS)
- IBM Rational Test Virtualization Server (RTVS)
Previously named Green Hat Tester, Rational Integration Tester, now a part of Rational Test Workbench, is used to create functional and performance tests for SOA messaging systems to be run locally.
The product is used to simulate virtualization reality, which is the ability to simulate services, without the actual service being run... much like a game of virtual golf...
For example, if you have to simulate eBay, without accessing it directly (and buying things!). You would build tests using the service definitions from eBay (which are publicly available) and you could then run those tests as 'stubs' within RTW/RIT. The application that would have pointed at eBay is then pointed at the RIT stub which sends back sensible replies when called. This enables a customer to build a testing environment without all of the (expensive) systems normally required.
Features included in Rational Integration Tester are:
➢ Automatically create test plan documentation.
➢ Support for many different protocols, including JMS, IBM MQ, Sonic MQ, TIBCO, TCP/IP, UDP/IP and SmartSockets. An API let's you write your own transports.
➢ Functional component simulation.
➢ Automatic test reports created from test results.
➢ Regression testing.
➢ Record and playback messages.
➢ Integrate tests with databases.
➢ Manipulate XML documents.
➢ Edit messages using intuitive GUI, or a text editor in XML.
➢ Capture messages, edit them and republish them.
➢ E-mail messages to colleagues in remote locations.
➢ Share messages with other Green Hat, an IBM Company, products like Rational Test Virtualization Server and Rational Performance Test Server
Currently Rational Integration Tester does not have trials on ibm.com. To get an evaluation copy, please contact IBM Planet wide as per the link http://www.ibm.com/planetwide/
Overwhelmed by the features available in Rational Integration Tester, you may want to purchase the license. Wouldn't you like to know the types of licenses available and if it suits your need. Then let’s have an overview of the licensing for Rational Integration Tester.
Rational Integration Tester is a SDP (Software Development Platform) based product and hence, the legacy Activation kits and Floating licenses are available.
However, the Floating license is a bit different from the conventional IBM SDP products and are not available individually for Rational Integration Tester, instead, combined with the Rational Test Workbench.
Two types of licenses are :
➔ IBM Rational Integration Tester v8.0 Activation Kit
➔ IBM Rational Test Workbench Floating License Key
IBM Rational Performance Test Server (RPTS) and IBM Rational Test Virtualization Server (RTVS) does not require a separate license, as software download from Passport advantage gets a pre loaded license.
• Would I get only one license of Rational Integration Tester without the other inclusions of Rational Test Workbench?
• Yes, an Activation Kit would serve the cause, which is exclusive to Rational Integration Tester.
• Would I get licensing support for the Rational Integration Tester from IBM? If so, How?
• Green Hat legacy customers will continue to use their legacy Green Hat keys, until they renew their Subscription and Support with IBM. For Existing Green Hat customers there is no immediate change in regard to legacy Green Hat License Keys.
• If I have a license purchased from Green Hat for Rational Integration Tester, am I entitled for support from IBM?
• Yes. IBM provides a conversion summary of the legacy Green Hat Tester licenses to IBM Rational Integration Tester. To get more information, please contact the respective Account Manager from IBM.
• How do I get my license for Rational Integration Tester generated?
• Rational License Key Center hosts the Rational Integration Tester licenses. Rational Integration Tester does not have a separate license as it is a component of the Rational Test Workbench. Follow the blog for How to generate IBM Rational Products license keys from IBM Rational License Key Center website
You might be interested to know more about the legacy Green Hat product additions to IBM. Refer the link below for more and apt information.
At the time of configuration, you might run into an error 'The server is available, but does not serve license keys for IBM Rational Integration Tester'. Refer the tech note below for diagnosis and resolution of the error.
Configuring floating license for Rational Integration Tester results in a warning
License Requirements for Rational Integration Tester, Rational Performance Test Server and Rational Test Virtualization Server: http://www.ibm.com/support/docview.wss?uid=swg21605379
Licenses and their types:
What Is a License?
A software license (or software licence in normal English & Commonwealth usage) is a legal instrument (usually by way of contract law) governing the usage or redistribution of software. All software is copyright protected, except material in the public domain. Contractual confidentiality is another way of protecting software. A typical software license grants an end-user permission to use one or more copies of software in ways where such a use would otherwise potentially constitute copyright infringement of the software owner's exclusive rights under copyright law.
Most IBM Rational software products require specific license keys in order to use them. They can be downloaded from the License Key Center,
An authorized user license (formerly called a node-locked license) is created for a specific client. The authorized user license allows a user to use an IBM Rational® product only on that specified client. The user can use multiple sessions of a product concurrently on the specified computer by using a single license key. Because authorized user licenses are uncounted licenses, no license server is required to manage them.
Example of an Authorized user license is as shown below, license once generated will look like:
Authorized user fixed term license (FTL)
An IBM Rational Authorized User FTL (formerly called a user-based license or per-user license) allows a single, specific individual to use a Rational product for a specific length of time. Purchasers must obtain an Authorized User FTL for each individual user accessing the product in any manner. An Authorized User FTL might not be reassigned unless the purchaser is replacing the original assignee on a long-term or permanent basis.
Currently, this license type is not available for Rational products based on the Eclipse framework.
For details please see the following link: http://www.ibm.com/software/rational/howtobuy/licensing/faq.html
Licenses are active based on the date you bought the license, or the date your maintenance period ends (whichever is later).
You cannot use versions of Rational products that are released after your maintenance contract has expired. New licenses are issued to you when your maintenance is renewed.
For example, an INCREMENT line for Rational DOORS looks similar to this line: INCREMENT DOORS rational 2011.1231. The license version 2011.1231 reflects the maintenance expiry date.
Note: Licenses generated since October 2010 do not contain FEATURE lines. INCREMENT lines are used.
A license administrator installs the Rational License Key Server on single, multiple, or redundant servers. The administrator then installs the floating licenses on the license servers. These floating licenses are created for the specific license server.Client users obtain licenses from the license server when they start the license server. One license is granted per client per product, except performance testing products. Performance testing products can check out multiple licenses.
Floating licenses allow anyone on your network to use Rational products while a license is available. The number of licenses that you purchase and register in License Key Center determines the maximum number of users who can use Rational products concurrently.
Please see below how a Floating License looks like, It will have a sever line with a VENDOR DEMON ( shown in RED BOX ).
Similar to a floating license, except the license administrator assigns licenses to specific users. Only specific users can request floating license keys from the license server. A named-user floating license requires a license administrator to create a list of authorized users.
Named-user license keys act as floating license keys, except during the import process. IBM Rational® License Key Administrator (LKAD) gives you the opportunity to specify a user for each license key. You assign a user to a key by editing the options file ibmratl.opt. The options file locks the floating license key to the user; allowing the user to use IBM Rational products on multiple clients.
How to set up an option file and common feature used in the file, please see the links below:
A license activation kit contains the permanent license key for your product. You purchase the activation kit, download the activation kit compressed file to your computer, and then use IBM® Installation Manager to import the activation kit (a .jar file) to activate the license for your product.
How to Import an Activation kit, Please see below,
Technically, token licenses work the same way as a floating license. However, there is a difference when it comes to the way the license checks out for consumption.
The Token based license model allows you to buy a certain number of Tokens (or token-based licenses) for a group of entitled products in an organization. If you use a Rational tool that utilizes a token-based licensing model, then the FEATURE/INCREMENT line in the license file will specify the number of Tokens for check out in total. Tokens do not tie to a product. When the applications are closed, the tokens return to the pool for other end users with any token enabled application to use them.
A process permits and keeps track of the number of licenses used. Each application that uses FLEXnet has its own vendor daemon. Rational License Server TL daemon is telelogic, while the Rational License Server v8.1.1, which supports token licensing, comes with the ibmratl daemon. The IBM Rational product and the Telelogic daemon communicate in typical client-server architecture by making use of TCP/IP protocol.
As described, token based licensing helps in re-using the same licenses for different products as and when the need arises.
Please see the order quantity in bulk 1853 now this can be used according to the value of the token for each product.
Note: Mixing tokens-based and non-token-based licenses is not a recommended practice. However, you can mix tokens with traditional product floating licenses. The consuming occurs with floating licenses first, followed by the tokens. You can specify the floating licenses and tokens in the same license file for a single license server. You can also separate into different license files or license servers. The floating licenses must precede the token licenses in the license.dat file.
You cannot mix user-based, per-user, node locked licenses with token-based licenses.
Pictorial representation of how Tokens work:
Temporary (evaluation or emergency) :
TLA (Term License Agreement) TLAs allow users access to IBM Rational software for a negotiated time. The expiration date is built in to the license key. A time-limited license issued to a customer for using IBM Rational products. You can use the license on a computer until the specified expiration date. Temporary license keys can be floating or authorized user. Temporary keys are generated only for single or multiple license servers. The keys are not generated for redundant servers.
Note: The Rational Client Support Team does not have authorization to provide Temp/Eval Licenses and if needed, user will have to get in touch with their respective Sales Representatives, To evaluate a product, ask your marketing representative for an evaluation key.
License key files are installed in install_dir\common\ unless otherwise noted.
License key files file name with description:
- rational_temp.dat : Contains all authorized user temporary license keys. Obtain a permanent license key to use your IBM Rational product past the temporary license key expiration date.
rational_perm.dat : Contains all authorized user permanent license keys. Go to IBM Rational License Key Center to request permanent license keys.
rational_server_temp.dat : Contains all temporary floating license keys on a license server. Obtain a permanent license key to continue to use your Rational product.
rational_server_perm.dat : Contains all permanent floating license keys on a license server. Go to Rational License Key Center to request new permanent license keys.
These links are document references or as other sources of information:
Author: Saurabh Tyagi
Once you have access to the IBM Rational License Key Center Website (as described in our prior blog post here) and if you are looking at activating your Rational Product you are required to generate a license from the License Key Center Website.
There are various license models available to be used for different products namely:
Activation Kits: Activation if you own Authorized User licenses
If you purchased an Authorized User license of the products listed above, you simply need to obtain and install an "activation kit" for your product that will convert it to a non-expiring version. Activation kits are product-specific (they are not host-specific like Rational license keys). This means if you own multiple licenses of one of the products, you only need one activation kit and you can use it on any machine where the product is installed.
For more information on Product Activation of Eclipse-based Rational products please refer the technote below:
An IBM Rational Floating license is a license for a single software product that can be shared among multiple team members; however, the total number of concurrent users cannot exceed the number of Floating licenses you purchase. For example, if you purchased one Floating license for an IBM Rational product, then any user in your organization may use the product at any given time. Any other person who wants to access the product must wait until the original user logs off.
For more information on Floating Licenses refer the technote below:
ATRIA License (Specific to IBM Rational ClearCase):
Rational ClearCase Atria licenses uses a proprietary floating license scheme. To use ClearCase, you must obtain a license, which grants the privilege to use ClearCase on any host served by the same license server.
The license server component is installed with a Rational ClearCase server installation; it cannot be installed separately or as a license server only. The full installation of ClearCase is required in order to serve out ClearCase licenses, and there is no separate license server program. ClearCase is required in order to serve out ClearCase licenses, and there is no separate license server program.
For more information about Rational ClearCase Atria Licensing refer the technote below:
Now let us explore the steps to generate the Floating license keys:
1. Navigate to IBM Rational License Key Center Website at: http://www.ibm.com/software/rational/support/licensing/ and Log into the Rational License Key Center
2. Log in with your credentials
3. Click on Get Keys in the left navigation pane under section My License Keys
4. Select the desired product from the Product line list
5. Select the type of license key that you need to generate from the list displayed
6. Check (Select) the respective check box and Next
7. Provide the quantity of license keys that you need to generate
8. If your license server is already registered in the License Key Center website
Select it from Existing hosts; else leave default
9. Select the Host ID Type from the drop down
10. Enter the value for Host ID
Disk Serial Number is 8 characters
Ethernet Address is 12 characters
No special character allowed
11. Enter the Hostname of the system
12. Select the appropriate value for Server Configuration:
-Single Server License: If the license key you are generating is for one license server
-3 Redundant License Servers: If the license key you are generating is for redundant license server setup
13. Enter respective section of Hostname, HostID for the Secondary and Tertiary systems
14. Click Generate
15. Once the license keys is generated then click on Download License Keys.
16. Transfer the license key to the system where it needs to be imported to the License Key Server
For more information on How to generate a Rational Floating license key please refer the technote below:
For Product Activation Kits, please select the product line and choose the appropriate Product Activation Kit, please remember the activation kits are version dependent and host Independent, click on the activation kit and download the zip file on the machine which has the product and activate the product.
For more information on How to Activate the product activation kit, please refer the technote below:
Reference today's prior blog post for information on "How to get access to the Rational License Key Center Website to obtain Rational"
Author: Kushagra Sharma
New to your enterprise, want to get accustomed to the Rational Portfolio that your enterprise uses but you do not know how to start?
Any project that is taken up by an enterprise or an organization needs the knowledge, skills, tools, and techniques to see success. Each of these tools requires them to be licensed so that there is an authentic and a transparent way to deliver the project seamlessly.
Almost all IBM Rational products require license keys in order to run them. Others give the option of using license keys as a way of controlling usage within an enterprise. The IBM Rational License Key Center is a web service that allows for the generation and management of rational license keys.
To begin with, let us understand on how we can access your IBM Rational Software License Keys.
Every Organization who is entitled to use the IBM Rational tools has a Primary Site Contact or a Site Technical Contact.
Who is a Primary Site Contact?
- Usually the individual who orders the software or who is the “sold to” contact in your company.
- The person who receives the Proof of Entitlement Certificate (PoE) for each order.
- The default person authorized to access the IBM Software and Services download site and the Rational License Key Center.
- The only person who can change site contacts, manage access, and assign up to four Secondary Primary Site Contacts to assist with account management. A Primary Site Contact can delegate a Secondary Primary Site Contact to approve user access to the download site.
Who is a Site Technical Contact?
The person responsible for the support relationship with IBM . This person ensures that users understand how to work with IBM technical support.
The default contact in the Rational License Key Center.
The person who receives the IBM Customer Number (ICN) and who can provide the ICN to users to access IBM technical support.
The person who authorizes users to access the IBM Service Request (SR) site to submit and manage support cases.
The person who delegates responsibilities to Secondary Site Technical Contacts. You can have a maximum of nine Secondary Site Technical Contacts.
In simple words they are the designated Special Point of Contacts (SPOCs) for your respective organization(s).
If you are unsure on whom the Primary Site Contact or Site Technical Contact is, please Send email inquiry to the IBM eCustomer Care Team that supports your geography. Include your IBM Site ID along with your inquiry. The email address for the IBM eCustomer Care team can be found here: https://www-112.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare.html
- If you are the Primary Site Contact or the Site Technical Contact for the Passport Advantage account, you are automatically assigned as a default member of the Rational License Key Center Account. You receive a Welcome email from firstname.lastname@example.org Follow the instruction in the email to access your account for the first time.
- If you cannot locate your Welcome email, proceed to the Rational License Key Center
(https://licensing.subscribenet.com/control/ibmr/login ). Click the "Forgot your password?" link to resend the Welcome email that contains instructions to create your password.
Note: Some times the email might land up either in your Spam folder or may have been blocked by your network firewall, in this case please make sure that the email email@example.com is added as an exception in your network, you may want to contact your network administrator in this case.
- If you are not the Primary Site Contact or Site Technical Contact, you must request to be added as a member of a Rational License Key Center account. Contact your Site Contacts to request access. Either Site Contact can manually add you to the account.
- You can also add yourself as a member of your company's License Key Center account:
1. Navigate to the IBM Rational License Key Center. http://www.ibm.com/software/rational/support/licensing/toIntraware.html
2. On the License Key Center login page, click the "Don't have a password?" link.
3. Enter your contact information and the IBM Site Number. Also, enter the Sales order number if you have it. The Primary Site Technical Contact has this information in the IBM Proof of Entitlement (PoE) certificate.
a) Submitting without a Sales order number will invoke an authorization process for your account. The email response from the Licensing Key Center might not be immediate.
b) When entering the Sales order number along with the Site number, authorization is not required. You receive a Welcome email right away.
4. After account creation, you receive a Welcome email from firstname.lastname@example.org
5. Log in to the License Key Center. The first time logging in to the License Key Center requires that you change the password.
You can also refer the below tech-note for more details: http://www.ibm.com/support/docview.wss?uid=swg21250433
I know I am, and I'm sure you are too! Our good friend, Darrel Rader, published a great blog post back on May 10th surrounding our Birds of a Feather Session at Innovate 2012.
Darrel and team will be meeting Monday June 4th from 12:45 to 1:30 in the Dolphin - Oceanic 1 to discuss topics like communities, collaboration, social learning, social business, building your digital reputation. The title in Agenda Builder is: BOF-1770 "Engineers can be social - A look at Collaboration without traditional boundaries".
But this isn't just an update to let you know about this session.. Darrel wants to start the conversation NOW, even if you're not going to be at Innovate 2012. Head on over to his blog post to see a few conversation starters and join in the conversation.
This is one session you shouldn't miss, whether you're at Innovate or not!
Ok, ok , ok.... *maybe* you aren't, but I have a feeling that you probably are even if you don't think so. Hang in here with me for a bit as I explain why I'm nearly certain you actually *are* a community manager.
It isn't JUST you, of course; we are all community managers if we're playing in social spaces. What I am specifically referring to is the idea that we each own responsibility for the content we post in social spaces, and in turn we own responsibility for the comments generated by and added to those posts. As active members in social networks, we create our own ad hoc communities every time we post content, be it a status updated about what we had for lunch or a longer missive on a facet of today's society. In each case, we own the responsibility of managing these ad hoc communities just like a 'formal' community manager would. Likewise, when we comment on other's posts, we are engaging as a member of their community and have the responsibility to act accordingly.
With today's accelerated shift to social platforms, the role of community manager is increasingly important but the definition needs to be expanded to include not only the formalized and structured communities, but also the unstructured, ad hoc, fluid communities. We are all community managers to some extent now, and need to manage not only our own posts, but the threads of conversation which they generate.
If you've been following me for any length of time on any of my social channels you've likely heard me espouse the brilliance of IBM's Social Computing Guidelines. While I may be biased, I do believe that even if I weren't an IBMer, I'd still be highlighting the SCG as a work of genius when it comes to corporate policy to guide employees in social business. But it goes even beyond that... these are wonderful guidelines beyond the immediate intended audience of IBMers... (I've cherry picked the ones which are really universal):
- Be who you are.
- Be thoughtful about how you present yourself in online social networks.
- Respect copyright and fair use laws.
- Respect your audience and your coworkers.
- Add value.
- Don't pick fights.
- Be the first to respond to your own mistakes.
- Adopt a warm, open and approachable tone.
- Use your best judgment.
Aren't those genius in their simplicity?
As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way.
This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions.
If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
image adapted from: (cc) Some rights reserved by Khaled Hijab
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
How to work with Rational Client Support: Part 2- In this second article, dW Contributing Author Kelly Smith outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain!
New White Paper released: Deploy IBM Rational License Server 8.1.1 effectively in your enterprise- Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and coworkers to help them be as successful with their own license server implementations as you will surely be!
Improve your Rational Support experience with our automated ISALite tool!- For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product.
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
Downloading Products from Passport Advantage- This most excellent video from our friends over at IBM Electronic Support demonstrates how to download software products from Passport Advantage Online, which you can get to from the IBM Support Portal.
Everything You Wanted to Know About Rational Licensing- A good message always bears repeating ... Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys...
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Introducing our newest blog author: Matt Quimby- You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below.
Trust and Personal Responsibility in All Relationships- That's a powerful statement. It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain....
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
- YOU!: For following, commenting, reading and sharing. We love being able to collaborate with you here, and elsewhere .... and hope that we will continue to provide you with the information you need, before you need it.
- The fine folks at developerWorks: Thanks for providing a platform for our community of passionate practitioners. Special thanks to Bob Leah and John Holtman, who have patiently provided us with the tools, support, and knowledge we need to be successful.
- IBM and IBM Rational Client Support: Thanks for being forward-thinking and encouraging our exploration of new avenues of client interaction and knowledge-sharing, and for providing the opportunity and support for us to lead the way in social business.
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"!
(Does this mean we've finally leveled up and unlocked the achievement to actually call ourselves bloggers?)
image credit: (cc) Some rights reserved by soapylovedeb
A new video is available on the Rational Support YouTube channel
. This video is a demonstration of creating custom code in Rational Performance Tester recorded during an Open Mic session. A link and preview of the video are below.
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Rational Performance Tester