Enjoy!This video demonstrates how to configure user synchronization between Rational Team Concert, Rational Quality Manager, and a centralized Jazz Team Server. By configuring user synchronization in this manner, you can add a user to any of these applications and it will be automatically synchronized to the other applications. Note that this is a new feature that just became available with the Rational Workbench for Collaborative Lifecycle Management beta, available on Jazz.net; it is not available in currently released products.
Notes from Rational Support
Our friends over at IBMJazz just published a new YouTube video on Jazz User Synchronization:
AcdntlPoet 2700019V2G Tags:  rational clm rational-clm rational-insight jazz.net rational-client-support 2 Comments 10,722 Views
Many of you (our CLM and Insight clients) have requested this information and we are now pleased to announce the CLM jazz.net Information Center contains great detailed information about the Reporting Data Dictionaries data model, thanks to great collaborative efforts between our clients, support, development, and information developers! So, today we can announce that we've published the first iteration of these documentation improvements at:
Here's a quick excerpt to really whet your appetite....
And while you're at it, don't miss Seth Packham's blog post covering "More CLM 2012 beta videos: Clustering, installation, scriptable setup, express setup, process editing and more" on the Jazz.net blog!
In IBM we know you likely have products across our expansive portfolio... and while we may be focused on Rational Support specifically here, we also recognize that you may also benefit from some of our counterparts across IBM support. To help you identify, follow, and engage with support across IBM, here are a few accounts you may not have known about:
And how about Facebook:
Let's not forget Youtube:
And of course, the blogs!
AcdntlPoet 2700019V2G Tags:  communities rational-common-licensing rational rational-licensing rational-client-support 6,962 Views
The Rational Licensing Support Community is a great place to find more information on all things related to Rational product licensing. From forums, to wikis, to blog posts, if you are a Rational Software client and you aren't part of this community, you are likely missing out on all the great information you need to be successful using your licenses.
Just late last week Jane Balin published a blog post asking for some feedback about how you're doing! Since the licensing community is designed to help you all with every aspect of your licensing needs, we want to make sure you're getting the content to help you succeed....
... Content like Jane's second post pointing to an article on the Jazz Deployment wiki that she wrote which describes in great details the license usage reports that can be created for the CLM products (RQM, RRC, RTC) with the Rational License Key Server Administation and Reporting Tool. Check it out today!
For those of us in the Electronic Support arena, getting good actionable feedback in order to steer or improve our offerings is more rare than I would like.
So we were thrilled to death to get the following piece of feedback from a client on one of our IBM Education Assistant Modules (our UCM/ClearQuest IEA module) recently:
"In general, an AWESOME resource! This presentation, had I known about it, could have accelerated my learning nine months ago.
Hooray! EXACTLY what we hope to accomplish with these education modules.
We get two pieces of very important information from this feedback: 1) the content is relevant and good for our clients, and 2) there is an opportunity here to see what we can do to reduce the time to discovery.
We have numerous ways you can help us do a better job providing you the information you need to be sucessful with your products.
When you search for and find relevant content on our support pages, take a moment to Rate This Page. Did it give you the information you were looking for? Why or why not? Did it help you solve your issue? These are all important points we consider in determining the effectiveness of our support content.
Continue to leave comments on the IEA modules you view and let us know if they were helpful and/or how we could improve.
We ARE listening for your feedback.
(And of course, feel free to engage with us here, or on twitter (@rationalsupport))
And thank you!
Photo credit: (cc) Tomas Sobek
Post upgrade of CLM your attempt to login to Rational Quality Manager instance displays an error indicating that your server appears to be in bad state.
You may want to check the following to ensure that the required services are setup properly and are up and running.
Post upgrade of your CLM application you may come across the below error while trying to access any Project Areas in Rational Quality Manager.
The error occurs when QM is not deployed correctly which could be the result of an incomplete / improper upgrade process and when WebSphere cache was not cleaned prior to deploying 5.0.2 war file.
Checking the logs reveals the below error:
You may follow the below steps to redeploy QM:
3. Re-deploy QM.war
4. Redo the group mapping in WebSphere by following the below steps:
Map security roles to a user or repository group:
a) Go to Applications > Application Types > WebSphere enterprise applications.
e) Enter a search string to return your group names from the LDAP server. Click Search to run the query.
We'd love your feedback via our survey found here. Read on for a bit of background and explanation.
We launched our Twitter presence in April of last year, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you; to help you be successful with IBM Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open-mic schedules, and interviews with some of the many interesting people that make up our Rational Client Support teams.
We've been doing this all for a bit now, and would love to hear your feedback about how we're doing, as well as what improvements you may like! To that end, we have built out a short nine question survey to help you provide some quick, anonymous feedback. This survey shouldn't take you any more than 5-10 minutes of time, depending on how thorough you wish to be if you answer the two open text questions. Of course, you can always leave comments in our blog posts here as well!
This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU see even more benefit from our social media channels!
Quick! Take our survey here: http://ow.ly/1R9G7
AcdntlPoet 2700019V2G Tags:  collaboration jazz help documentation pre-release in-progress 7,803 Views
Did you know that you have the ability to review and add comments to the under-development Help documentation for the Collaborative Lifecycle Management pre-release Online Help (In progress)?
This infocenter is under-development and includes the in-progress Help documentation for Rational Quality Manager, Rational Team Concert, and Rational Requirements Composer. You can review and add comments to each topic.You can provide feedback on help content easily using the commenting pane at the bottom of each help page.
Your effort helps improve overall documentation quality. This system is closely monitored by the writers responsible for the content, so don't be surprised if you see a follow-up reply from other members of the Rational documentation team or other people on something you've posted.
Learn about commenting and provide feedback. The released version will be available on ibm.com.
AcdntlPoet 2700019V2G Tags:  rcs business comments suggestions social social-business feedback survey 7,767 Views
No, really, thank you! Your response to our survey request has been outstanding! We've been getting some -great- feedback via our Social Business survey; we're learning a lot, and we want to learn more!
Oh, but you say you haven't actually filled out our little 3 question survey? Well, you're in luck: you still have time to give us YOUR feedback too! It's just two quick questions to identify how you're connected to us and what value you see in our different channels, then an optional third question to provide free-text feedback if you so desire. (I'll tell you, we LOVE getting actionable comments from you!)
As Kelly noted in her post last week, it doesn't matter what WE think ... YOUR opinion is the only one that really counts!
image credit: (cc) by flickr user hugochisholm