Getting to know the Rational Client Support process - This is an introduction to the IBM Rational Client Support process. Topics include contacting support and addressing PMR severity.     Links referenced in the video... - IBM Service Request (SR):  http://ibm.co/1uMXXzH - IBM Support Assistant (ISA):  http://ibm.co/1t2EhDx - IBM Rational Support Resources:  http://ibm.co/1EWZW5Q - IBM Rational Support on IBM Support Portal:  http://ibm.co/1HgHBVm - Exchanging data with Rational Support: ... [More]

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  How BlueMix Works - This video shows how the IBM BlueMix service works to help you build apps and solve problems! This video was originally broadcast during an IBM employee Think Friday cloud innovation day.      Develop and deploy your next app on the IBM Bluemix cloud platform. Start building for free  

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        To our entire global audience of both clients and IBMers alike: we wish you the best today, and are extremely thankful you have chosen to follow us here on Notes from Rational Support. Even more so, we are thankful that you've found our efforts to be beneficial to your end goals. Cheers to you all! As is the custom this time of year, those of us in the United States, and the expats living abroad are likely deep in the throes of celebrating a day of thanks by feasting upon a traditional Turkey... [More]

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  Four great articles give you 5 minutes of smart in bite-sized chunks. As we move into the holiday weekend for our U.S. based employees and clients, these articles will give you a quickly consumable bite of information, but don't be deceived, these will serve to whet your appetite for even deeper information once you dig in. So grab a cuppa, and take 20 minutes to absorb this great info and lay out a plan for follow up in the coming slow-down.   5 minutes of smart: Tracing project requirements - By using an automated tool to... [More]

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