1266155: This technote describes how commonly reported security problems affect the IBM Rational Web Platform and Change Management (CM) Server. These platforms serve as Web interfaces for Rational ClearCase, Rational ClearQuest, Rational ProjectConsole, and Rational RequisitePro.
1324322: How to enable debugging for the jetty and vde logs in Change?
1325152: Diagnosing IBM Rational Change Errors
1399206: How can I enable IBM Rational DOORS Database logging?
1402320: How do you change jetty port number after the installation of IBM Rational Change 5.2?
1409143: How do you reset the password of the Admin account in IBM Rational Change 5.x?
1413308: How can the Tomcat ports used by IBM Rational DOORS Web Access (DWA) be changed from their default values, so that DWA will not conflict with other running Tomcat-based applications installed on the same system?
1413832: Which analyzer is used for search indexing in IBM Rational Change?
1417428: How do you configure an Authorized user (USER_BASED) license for IBM Rational Publishing Engine?
1427152: What effect does Linger time and Idle time have in IBM Rational Change?So there you have it. We hope sharing out information like this proves useful to you... And hey, if it helped you avoid calling in or openign a PMR, we'd love to hear about it in the document feedback itself or here in the comments of the blog entry!
Notes from Rational Support
AcdntlPoet 2700019V2G Marcações:  hot-support-content | top-support-content rational-change 4.009 Visualizações
Here it is, hot off the presses, the top content for IBM Rational Change as reused by our technical support engineers in April. These are technotes that have the highest reuse percentages for the month which helped resolve PMRs. Hopefully you can find some quality information here to recycle and help you tackle the issues before they become problems:
AcdntlPoet 2700019V2G Marcações:  rational-insight rational-testmanager rational-publishing-engin... developerworks rational-functional-teste... dw rational-quality-manager 5.157 Visualizações
Here's a quick look at some of the new articles on developerWorks Rational this week:
To make it even easier for you, there is an RSS feed so you can consume the newest dW Rational content directly from your feed reader right when the content is published!
AcdntlPoet 2700019V2G Marcações:  youtube twitter blogging social-crm social-media facebook social-business 7.342 Visualizações
Social CRM is becoming a bigger deal as businesses grow in the social spaces. Where we once referred to this all as "social media" or "new media", we've begun to shift the jargon in how we talk about the spaces. Moving from words indicating "what", we are now using words to indicate "how" we work in the spaces. You've likely seen me use the phrase "Social Business" in the past few months. I made this shift in verbiage based on the fact that "Social Media" really just described the tools we used, not how we used them. We are a business after all, and our primary focus is to help our clients, to help YOU, be successful with the products and services IBM provides.
We are constantly striving to improve how we engage and help, which not only means implementing our strategies, but to get out and learn as much as we can about how best to work in these spaces. And wouldn't you know it, in my effort to learn more, I was pointed to a fabulous paper provided by IBM Global Business Services (http://ibm.com/iibv) surrounding the concept of Social CRM. More specifically, this paper discusses what customers want from brands when they engage in the social spaces.
From social media to Social CRM: http://www-935.ibm.com/services/us/gbs/thoughtleadership/ibv-social-crm-whitepaper.html
There is some really great and recent information in this paper outlining the gap between what customers want and what companies/brands -think customers want. (As an aside, one of my difficulties has been finding studies like this which match the present climate. Most social media/social business studies I have found were released as far back as 2008 or 2009, some of the more recent ones in early 2010 based on 2009 data. This particular paper has the most up to date information I've found thus far!)
While the paper provides some very eye-opening data and likely will help change how many businesses focus on their social efforts, I was happily surprised to see that our efforts in IBM Rational Support, as well as the larger IBM Rational brand efforts appear to fall in line with the gap table of customers' rankings. Now, I may be biased here (an amazing realization, I know), but I think our four social media channels (Twitter, Facebook, Youtube, and here on NFRS) are indeed aligned directly with customer/client demands from a support organization. But that's just my view, we'd love to hear your view.
So go on and take some time to read the Social CRM paper. I think you'll find some very valuable insights there which you can take back to your own areas and use the data to build your own successes in social business. Of course, once you've read read the paper we here in Rational Support would really appreciate your insights as to how you really think we're doing here and how we may be able to improve the spaces to help you be even more successful!
image credit: (cc)Some rights reserved by smemon87
kellypuffs 06000168YK Marcações:  social-business support social-crm acdntlpoet 4.689 Visualizações
If you liked what you read in Jason's previous post on social CRM (and honestly, who didn't?), you are going to LOVE this one ...
Jason wrote a most excellent blog post over on his personal blog that you simply MUST read:
Jason continues to hit it out of the ballpark with his thoughtful and thought-provoking articles on what we are trying to accomplish in these spaces, and provides a unique and refreshing perspective from the usual lead- and revenue-generating slant you get from most articles on social business.
Please check it out! What do you think?
This weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time