When opening Rational Functional Tester (RFT), if you see an error like the following, it may be caused by RFT not getting enough memory for launching the Eclipse.   Error : Could not create the Java Virtual Machine. Error : A fatal Exception has occurred. Program will exit.   Here are some troubleshooting steps:   Try to decrease the JVM heap size in the eclipse.ini file located under "...\Program Files\IBM\SDP" Set it to 512  (Default value would be -Xmx1024m ) For example, it... [More]

Etiquetas:  launch rational-client-success jvm error rft exception rational-client-support

Have you seen the latest document published on the topic of Single Sign-On (SSO) support with IBM Rational Asset Manager (RAM) on WebSphere Application Server (WAS)? Support Engineers are consistently asked whether RAM offers this technology. What is Single Sign On (SSO)? SSO is an authentication process that permits a user to enter one name and password in order to access multiple applications.   Rational Asset Manager (RAM) does not contain any implementation for Single sign-on (SSO). Authentication depends on WebSphere Application... [More]

Etiquetas:  rational-client-support rsa rational-asset-manager rational-client-success

While executing a functional test script in IBM Rational Functional Tester (RFT) for a file upload the window results in an error and the combo box is read only. The code snippet is as follows: comboBoxcomboBox().setText("text" );   The full error message is as follows: exception_name = com.rational.test.ft.UnableToPerformActionException exception_message = win.combobox.read_only   Here's how you can resolve this: The combo box control has a child textbox and this textbox is holding the file name entered. 1. Open Test... [More]

Etiquetas:  rft; rational-client-success rational-client-support rational-functional-teste...

After you've created an automated test script in IBM Rational Functional Tester (RFT) on Red Hat Enterprise Linux (RHEL) you could run into the following error : JVM terminated Exit code=1. When you try to create the script again the same error occurs. You'll definitely need take a closer look and analyze the Java Core file produced by the JVM. The Java Core file will display the commands performed by the Java Virtual Machine (JVM). As a refresher, a Javacore file is a formatted text file that is created by the JVM during an event or... [More]

Etiquetas:  rational-client-support rft; rational-functional-teste... jvm rational-client-success

How to automate the execution of checkvob on a ClearCase VOB server host to check the VOB for inconsistencies on a regular basis.   Checkvob will detect missing, misprotected and unreferenced source containers and report VOB problems like inconsistencies between the VOB database and storage pools.  Frequent health checks of the VOB will help to find any inconsistencies at an early stage and fix them without data loss.   This script runs checkvob on all the VOBs residing on the server host and it will detect the VOB... [More]

Etiquetas:  rational-client-support database vob rational-client-success checkvob clearcase

How is port 443 being used after changing the default CLM port 9443 & utilizing the CLM server rename feature?   Pre-requisites:  Below are the links for the server rename process.    Renaming your CLM server   Check the supported integrations.       Case study:  Server rename The complete process is described in:   Changing the publish URL by using server rename   Scenario : Use Server rename to remove the port number in a CLM Public URL. i.e 9443 is the... [More]

Etiquetas:  clm rational-client-support rational-client-success port

In IBM Rational Functional Tester (RFT), capturing a test object's properties using the Test Object Inspector(TOI) might not fetch property values. Instead, you would witness an empty TOI window as shown in below picture. Don't panic, you'll find  steps to resolve this problem below as well.                                 Steps to reproduce: Launch RFT with Run as Admin Launch AUT Click on TOI icon from the tool bar. Upon TOI launch hover the... [More]

Etiquetas:  rational-client-support rft rational-client-success rational-functional-teste...

This article provides instructions on how to enable ClearCase view profile during a silent installation.   ClearCase view profiles are not enabled by default during installation. Therefore it needs to be enabled on all the client machines manually. There is no option to enable the view profile in the response file but it can be enabled by editing the Microsoft Windows registry. Enabling ClearCase view profile can be done using a simple batch script that performs the following tasks:   First step is to have the installation... [More]

Etiquetas:  clearcase rational-client-success rational-client-support installation

The information in this article is created in context of the Rational Team Concert (RTC) application for Data-warehouse (DW) DB2 database.   How to reduce the DBADM user privilege for Rational Team Concert Data-warehouse DB2 database access.   Data-warehouse database for Rational Team Concert application, minimum required privileges for DW Database user is DBADM. Refer to the link below for "More Control over the DB2 Data Warehouse Setup"... [More]

Did you know that IBM has social and mobile Technical Support Resources available for you?   Join us on our social circuit Connect with us on one or more of our Middleware Support  social channels (such as:  dW Answers / jazz.net , blog , YouTube , Twitter , and Facebook ) to receive the latest news and updates about IBM products and technical support. Engaging with the IBM technical user community on our forums is a great way to find answers to your questions.   Check out our Technical Support mobile application... [More]

Etiquetas:  support rational-client-success rational-client-support social mobile_applications technicalsupport

How can I make an entry in the shipping_receipt_log file while importing sync packets using scheduler ? There will be cases where sync import will fail with receipt handler due to some reasons like missing dependent packets or network issue. In such cases, the import of the packets are done manually or through a scheduler. The applied sync packet details will not be logged in the shipping log file.   This script would help to import such packets in the incoming bay and will make an entry in the shipping_receipt_log for you. I hope you find... [More]

Etiquetas:  rational-client-success rational-client-support rational-clearcase clearcase

Often times when you perform user load executions in IBM Rational Performance Tester (RPT), you come across various connection errors depending on the schedule design, network issues and so on. Its also interesting to see that sometimes the connection time-out error takes place only for a few of the virtual users as compared to the rest where the execution succeeds without any failure notice.   RPT is a load generation performance testing tool and mimics most of the recorded behavior during playback of the scripts. So overall whatever the... [More]

Etiquetas:  connection timeout rpt

Imagine a scenario where the Loadrunner (LR) scripts are imported successfully into IBM Rational Quality Manager (RQM) and you want to execute these imported scripts. Unfortunately, when you attempt to execute these LR scripts from within RQM section, you encounter the following error:... [More]

Etiquetas:  rational-client-support rational-client-success loadrunner rational-quality-manager rqm

Have you seen the latest IBM Rational License Key Server White Paper? This detailed white paper is meant to provide IBM Rational License Key Administrators with information about  best practices for the IBM Rational License Key Server (RLKS) 8.1.4. If you're running a lower version of the RLKS, this paper includes tips for those versions as well. All IBM Rational products require a license of some type, so I would assume this paper will be useful to many.   http://www-01.ibm.com/support/docview.wss?uid=swg27046958    

Etiquetas:  rational-client-support rational-license-key-serv... license rational-client-success

  IBM Rational Performance Tester (RPT) supports various error handling conditions which can help you narrow down the identification of performance bottlenecks of the given applications. You can specify how error conditions are handled when running a test or schedule. Error conditions include verification point failures, connection failures, server timeouts, custom code alerts, and problems with data correlation. Say, for example, if you encounter an issue in the first transaction and based on this you want to exit from all the... [More]

Etiquetas:  verification rpt content

Here's a scenario which describes certain hurdles which you can face while working with the HP Loadrunner scripts and RQM.   Imagine you have several LoadRunner scripts which you would like to import and execute within RQM. The LoadRunner (LR) adapter for RQM was configured successfully and it displays with healthy status (Green color ) in RQM. However, when you try specifying the resource location (locally or from shared location), the scripts fail to mport into RQM.   Following is the snapshot :   A good first step is to... [More]

Etiquetas:  rational-client-support rqm loadrunner rational-client-success

They say a picture is worth a thousands words.  So I guess they may also say that videos are worth thousands or even millions of views.   Below is a list of our top 10 most viewed videos on our IBM Rational Support YouTube channel through the 3rd Quarter of this year.  These videos were created by our support teams to assist with your deployment/usage of our Rational software products and provide information about how to access our support resources.  If there are other videos you... [More]

Etiquetas:  rational videos rational-client-support

    When you record an iOS hybrid or web application through IBM Rational Test Workbench (RTW) on iOS Device/simulator you might encounter the following error                       The fix for this is simple! You'll need to install the RTW Mobile browser on the device/simulator. To successfully install the browser, you'll need to run the following commands in terminal:   Device: build-script/InstallAppInDevice.sh <path to the app location> on OS X  ... [More]

Etiquetas:  rational-test-workbench rtw rational-client-success rational-client-support

Scenario:     Sometimes Internet Explorer (IE) processes will run even after closing the IE browser which leads a long run script to crash and memory consumption.    Solution :    Implement the following code snippet to kill the IE process through descriptive code    String cmd =  "taskkill /f /im iexplore.exe";   try      {     Runtime.getRuntime().exec(cmd);      }  catch (IOException e)          {    ... [More]

Etiquetas:  rft rational-functional-teste... rational-client-support rational-client-success