PUBLISHED: ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Marcações:  whitepaper data-collection ccrc cms whitepapers 5.466 Visualizações
Happy to announce the availability of a new whitepaper:
ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
Did you know?
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas. There are over 23,000 members in 97 Rational user groups worldwide.
In the area? Register for these upcoming user group meetings:
Jan 27, 2011 - Toronto Rational User Group
Feb 8, 2011 - North Florida Rational User Group
Feb 10, 2011 - UK Rational User Group
Feb 17, 2011 - Twin Cities Rational User Group (TC-RUG)
Feb 22, 2011 - Belgium Rational User Group
AcdntlPoet 2700019V2G Marcações:  answers questions rcs series passion wyt 5.877 Visualizações
Passion.... Joe Robinson recently wrote an interesting article on the topic over at the Huffington Post. In that article he posits that "Stocking up on positive events is important because we're usually in a losing battle against the negative avalanche barreling down on us from all sides." In the support world, we often see this exemplified, as we only get calls when there's an issue; no one calls us to tell us when products are working perfectly. I think Joe is on to something with his article, so rather than dwell on the problems sitting in our queues, let's talk a bit about our passions and what really gets us excited.
What ARE our passions in RCS? I'm glad you asked...
For Conny Postma, one of our Accelerated Value Specialists, passion is about her family: "I'm the proud mother of a teenage boy. My husband has been a stay-at-home father for most of the time." But that's not the whole of Conny's passion either as she goes on to note: "That gave me the opportunity my to pursue my other passion: working in Support! I really like to dive into technical issues, while at the same time talking and dealing with real human beings, also called clients and colleagues. But, also I'm very passionate about Astronomy: If time and weather allows I'm staring into the night sky and admiring the wonders of the stars and planets that surround us. That is such a peaceful and relaxing experience... "
Taking a different approach to the question, Kelly Smith, whom you all know as co-author of NFRS and overall knowledge activist, tells us her passions revolve around effective and open knowledge-sharing! She notes: "Email is where knowledge goes to die, says Bill French, and this blog post explains it much better than I ever could. In short, if you are providing an answer, that answer is best captured someplace it can easily be found and reused by others... and usually, that's not in your head or in your inbox. Worse, if it's in MY head, chances are that *I* won't even be able to find it when I need it again. Working smarter means not answering the same question over and over again... but providing the answer once where others can find it."
For myself, I find my passion in various places depending on what my life needs at any given moment. Sometimes I like to dive into a project that involves building or modifying something with my hands, like my latest kick to modify a vintage 1930's phone to a digital system functional for my day to day work. Other times, I have a driving need to create in a more artistic manner, which is where my love for photography comes into play. Even other times, I simply find passion and enjoyment from helping other people solve issues plaguing them; no surprise why I work in support on that one... but more than all, I find passion in writing; communicating thoughts and ideas to the world, be it in blog form, technical documentation, or just day to day correspondences. Of course if I just have to get away and clear my head, I hop on my motorcycle and ride off into the sunset... wheels on the ground, of course.
You've heard a few of ours, now we'd love to hear what -your- passions are. What drives your life beyond work? What passion keeps you coming back to work?
image credit: flickr user SanforaQ8
How to write a Rational Synergy Plugin
AcdntlPoet 2700019V2G Marcações:  ccm clearquest whitepapers clearcase rational ccm-cop manager installation 6.956 Visualizações
A series of white papers providing an overview of different installation scenarios for ClearCase and ClearQuest: These four scenarios involve the use of IBM Installation Manager technology, used with these Rational products starting in the 7.1 release.