Have we got news for you! Integrate Rational ALM applications with SAP Solution Manager! This is a unified approach to managing and testing SAP and non-SAP projects.
This article by Bernd Eberhardt, and IBM Product Manager, provides detailed information on integrating your Rational ALM applications with your SAP Solution Manager installation.
If that isn't enough to get you interested in the article, how about this summary:
Businesses with SAP environments that need to adapt to changing needs quickly will benefit from an open, extensible ALM platform that is based on industry standards. With tools that scale existing processes, reduce costs, and use a quality-based approach, you will meet business objectives efficiently, too. Learn how and why integrating SAP's Solution Manager with Rational ALM applications optimizes deployment for SAP and non-SAP projects.
Still not convinced? This Table of contents should show you just how robust the article is, as Bernd walks through not only the 'why' of this integration, but the 'how' as well.
Complete with screenshots, and a serious list of resources to help guide you beyond this article, you won't want to miss this one.
Back in Mid February, IBM eSupport launched a new IBM Electronic Support Site as a great starting point. You can use this page as a fabulous jumping off point to find all the great eSupport tools available to you, organized by task. And don't miss some of the best features: embedded social streams and videos covering helpful topics and how-tos related to electronic support.
Check out IBM Electronic Support's blog post for more information, and to experience our new information site please visit: http://ibm.com/electronicsupport.
The fine folk at Jazz.net have been busy recently, uploading a ton of awesome CLM 2012 beta videos:
And for a bonus, how about: Managing Rational Functional Tester assets by using Rational Team Concert- Watch this demonstration video to learn how to manage Rational Functional Tester assets by using Rational Team Concert as a source control management tool.
Following are the latest in downloads released by Rational last week between March 1st and today (and check out the 'tags' to find other downloads you may have missed in the past):
It has been a couple weeks since I last posted a dW highlight here. I even went back and checked to see if these were valuable to you all, and judging from the visits, I'd say you do indeed enjoy the visibility to some solid articles and author highlights. So, without further ado, the following items went live on developerWorks Rational this week:
Establish a mature requirements management process to cut costs
By Ulrike Vauth, Business Architect, IBM (Germany)
Curtailing unexpected costs in IT projects can depend on the maturity of requirements management. Ulrike Vauth explains how IBM consultants used Rational Requirements Composer and Rational Team Concert to help a customer establish a stable and mature process.
Products: Rational Requirements Composer, Rational Team Concert
Step-by-step guide to creating Rational Focal Point reports
By Anurag Saraf, Senior Staff Software Engineer, Rational Tools Administrator, IBM (India)
Get an overview of how to create basic reports within IBM Rational Focal Point. Anurag Saraf gives you step-by-step instructions for using the customizable, built-in report generator.
Products: Rational Focal Point
Engineers must think more like psychologists to succeed in software engineering
By Marília Coelho, IT Specialist, IBM (Brazil)
In software development, Einstein's advice to invest time in understanding the problem first can be a problem in itself, says the Marilia Coelho, even though software engineers understand the need. She suggests the psychological, human nature reasons for why this happens and offers solutions.
Product: Rational Requirements Composer
We are pleased to feature Contributing Author Amy Silberbauer
Amy Silberbauer describes herself as an evangelist for ensuring that customers realize value from their software investments, rather than letting software go unused. She is passionate about IBM solutions for establishing modern development environments and understanding how to make informed decisions about application modernization. Amy is currently the Rational Industry Solutions architect lead and a member of the Unleash the Labs team, specializing in enterprise modernization, service-oriented architecture, and business process management solutions. She has been with IBM for 25 years, with 22 of those years in software development. When she is not evangelizing at work, she enjoys fishing in bass tournaments with her husband and working on home renovation projects.
This week developerWorks Rational are also highlighting the following items that you may find of interest:
I love visualizations. I love word clouds. For me, a picture IS worth a thousand words. Or a few thousand words.
So, here's what's WE'VE been talking about here on Notes from Rational Support, through Wordle
, a wonderful little web app built by Jonathan Feinberg back in 2008.
I'm sure you know by now that we absolutely adore getting feedback. It helps us improve our own capabilities to help you and create better content that meets your needs.
And this is where you come in! You can help us serve you better by leaving feedback on our technical content. If you found a great knowledge document that solved your issue or if you had trouble finding what you needed, we want to know! Whether you have comments, questions, suggestions or ratings, we love to receive your feedback!
Did you know?
You know the pain: You're on a team, likely in a support role covering the phones on shift work taking calls from clients. Or, perhaps you're on a project team, covering some critical piece of the puzzle, or waiting on a colleague to close out their piece so you can move forward... And your inboxes are bulging at the seams with both critical information as well as those "nice to know" status updates.
In so many cases, we all find ourselves under this barrage of status update emails, FYIs, and other important, yet immediately unnecessary and irrelevant messages. Do we need to know that you'll be off the phones for the next hour or two? Do we need to know you're working from home for half the day? Yes, we likely do. Do we need to know that information right now? No, we only "need to know" when we need to know, and likely will only care or even remember if the information gets to us right at the moment we need to know. Is an e-mail the best, most effective and efficient way to let people know? Likely not.
But what IS the better way? That answer, dear readers, all depends on your team. There is no single best practice or use case to follow here. Each team has differing needs and demands based on location, shift, task, or even management preferences. While I can't do anything for the last, perhaps there are some solutions to address the others which will in turn help convince management of better ways if that is a concern:
Instant messaging statuses: Judicious use of custom status settings here can do wonders to let your team know if you are available or not, on their time, when they need to know. Going off the phones for an hour? A simple Instant Messaging status noting "Off the phones to work a problem" will cover that info for those who need to know, and will be even more appreciated once you're back on the phones and your status has changed again. E-mails aren't the best for quickly changing statuses like these.
Lotus Connections Profile statuses: Working on a project and need help? Want to promote your work? Or out of the office for the day? Updating your Lotus Connections profile status can be a simple and easy way to let people know. This is a little heavier than an IM status, but still light enough and flexible enough to allow for quick updates for often changing statuses.
Intranet wiki page:
Don't have Lotus Connections to provide robust profiles? Have no fear, there are surely wiki solutions already in place in your company, and if not, there are numerous open source solutions to host collaborative wiki pages. I'd recommend these for longer term status updates from daily to weekly as they relate to projects or other work. A table on a wiki page can be easily updated by the entire team depending on how work shifts, and updates can generate auto notifications to let you know when changes have been made... of course you'll probably want to follow those via RSS rather than e-mail
Shared Team Calendars: This one should be rather obvious, and easily implemented if you haven't already. If you're using Lotus Notes or Microsoft Outlook, you have team calendar functionality and should be using it. This, of course, is for more robust statuses, like days off for holiday or even illness, but shouldn't be overlooked for smaller time frames like meetings and and other time blockers. Smart use of calendaring for your team can not only provide quick views of current availability, but also provide higher level views into team dynamics and show ways to remove blockers as well.
And lets get even more provocative here... internal microblogging:
Assuming you don't want to use external Twitter or Wordpress.com microblogging themes, there ARE internal solutions to microblogging which can be used for team updates. I know the fine folks over at Automattic.com (the crew who develop the WordPress blogging engine) use an internally hosted installation of Wordpress with a robust microblogging theme for their team updates with quite a bit of success! In IBM we even have our own microblogging platform which is available company wide and mimics Twitter in the following/follower and 140 character limit paradigms, perfect for quick status updates.
Of course, implementing a Lotus Connections installation in your corporate topology will allow for nearly all of these alternatives above to be implemented in fashions appropriate for your needs. Yes, I am a bit of a fan-boy convert to the Connections Communities after having used them for the past 4 years with varying degrees of success both as a community owner as well as simple user. I really can't recommend it more, and that's not because I'm an IBMer, I really do believe in the tool!
The real key to success for any of these 'alternatives' to e-mailing statuses, is simple agreement and definition of expectations. If the whole team agrees and expect statuses to be posted to a particular solution, and then of course follows up with actually DOING that, then a successful transition away from e-mail for these use cases will be successful, and provide immediate results.
image credit: (cc) Some rights reserved by LivingOS
Recycle, reuse! Presented here are the top reused docs for February, 2012 for three products: Rational Change, Rational Focal Point, and Rational Quality Manager. These are the docs which were used most often to helped solve your reported cases (PMRs) over the month for these three products. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!
IBM Rational Change:
Diagnosing IBM Rational Change Errors
Adding a Field for a New Attribute to Task Dialogs
Stay connected to IBM Rational Client Support
New web types introduced with IBM Rational Change 5.2
Only seeing 'Text value has changed' in the IBM Rational Change log file
Rational Quality Manager and Rational Change Integration
When running ccmsrv commands in Rational Synergy you get error: ccm_platform: unrecognized host architecture
Log in to Rational Change 5.2 configured in HTTPS mode fails with "URL failed to run APIs with connection failed" error
IBM Rational Focal Point:
Create and Manage Your Enhancement Requests in the Rational RFE Community
Global Administrator unable to view all workspaces when logged into Focal Point.
Where do i find the Focal Point logs in version 6.1?
Users receive an error when they login, "The FEATURE name FOCALPOINT_STAKEHOLDER with version 'YYYY.MMDD' cannot be found License server system does not support this feature..."
Known and Fixed issues in Telelogic Focal Point 6.3
Users are listed on the online users page even after the session time out limit
Log in to Rational Focal Point client results in Error "404"
Export or import of modules with elements containing formatted text does to Excel does not retain the formatting
Searching a published site results in "The application's digital signature has an error"
http://404 error after restarting IBM Rational Focal Point
Error "Unable to find ibmratl_lic/rcl_telelogic, file not found in java.library.path" during login to IBM Rational Focal Point
Expression queue latency on Oracle 10g and Oracle 11g
Security certificate expiration messages generated from Rational Focal Point applets
How to run the Ping commands in Rational Focal Point
Rational Focal Point 6.4.1 Detailed System Requirements
Fix list for Rational Focal Point 6.5
IBM Rational Quality Manager:
Error 404: No target servlet configured for uri: /jazz/web/console/QM
Running IBM Rational Quality Manager 2.0 server as a Windows Service
How to rename a user id that does not exist in the LDAP registry
IBM Support Assistant Lite for Rational Team Concert v3.0
Using the Rational Quality Manager Command Line Adapter
Creating Data Warehouse for JTS using Oracle database results in “java.sql.SQLException: ORA-01031: insufficient privileges” error
Running the 'Requirements' data collection job results in 'Failed' status with 'HTTP/1.1 401 Unauthorized' error
Exposing API Content for a Single Resource using Poster
Clicking a RequisitePro Link in an RQM Report Brings up an XML Page
If you didn't see it initially Sunday night, or tweeted Monday morning, here's your chance to congratulate our 2012 IBM Champions for Rational software!
The announcement was made on The Invisible Thread , IBM Rational's executive sponsored blog on developerWorks. Check out the "Announcing our 2012 IBM Champions" post and join us in congratulating the 19 new IBM Champions for Rational Software!
Whether through developerWorks, jazz.net or social media, peer-to-peer participation helps you obtain the skills you need to be successful with Rational solutions. In some communities, you might have noticed colleagues or business partners who actively evangelize Rational tools and practices by running user groups, managing websites, speaking at conferences, writing books or blogs, or sharing their knowledge through relevant social media, and online forums. All of these activities bring value to our user communities.
The IBM Champion program recognizes these innovative thought leaders in the technical community — and rewards these contributors by amplifying their voice and increasing their sphere of influence. An IBM Champion is an IT professional, business leader, developer, or educator who influences and mentors others to help them make best use of IBM software, solutions, and services. Even more notably, IBM Champions are not employees of IBM.
Are you a client, academic, or business partner and think you'd like to become an IBM Champion for Rational Software next year? Check out What it takes to be an IBM Champion, and then head on over to the IBM Champion program page at http://ibm.co/ibmchampion.
So, we knew this wasn't going to be easy. And we knew it wasn't going to be a quick project.
Remember.....we are looking to change the way people work, and nobody ever said being a change agent was easy.
So we've got six weeks of the Working Outside the Inbox under our belts. The first five weeks were GREAT. We saw steady declines in our inboxes, and in the amount of mail we had to send out, and the proportion of good mail (personal/sensitive, meetings/scheduling, and auto-notifications) was going up while the amount of bad email (newsletters, announcements, Q&As, status, etc) was going down.
Things were looking good for our fearless adventurers and we were riding the wave. Cowabunga!
Week 6? Not so much.
Which makes for a good blog topic. What about those speed bumps?
Sometimes, it all starts with one email. I'm sure you ALL have been there. One individual sends an email to a very wide recipient list. The recipients start replying .... to ALL. After a while, more folks chime in, either with their take on the situation or begging people to take the discussion elsewhere. Some of the other people on the email thread .. their heads (and their inboxes) are exploding. Several requests to move the email thread to a discussion forum prove fruitless, and there you go.
Or, you might be working on a sensitive project that is not suitable for sharing, or are dealing with an executive request (also not suitable for sharing). Sometimes email IS the best solution.
Perhaps you are working an urgent issue/project with people who are far outside your group, and driving them to a more collaborative solution is just not possible at this time. That's ok too.
Repeat after me, one more time: Change is hard.
This isn't a sprint, it's a marathon. There will be speed bumps and there will be weeks that go better than others. And that's OK.
Don't get discouraged, keep on keeping on, and even when things are going pear-shaped, look for the wins. You might have a huge email thread going on, but you've also got a lot more people than ever before realizing that it's not the best way. And what about all those other wins you've realized ... use cases identified, patterns adopted. There's good stuff happening - a lot of it.
And remember, each speed bump is just another opportunity to model a better, a SMARTER way of working.
Need a slower start to your Monday morning routine? How about grabbing a cup of coffee and settle in for 17 minutes (8.5 minutes each) and watch these two new videos from the fine folk at Jazz.net:
Design Management 4.0 M7 Model Validation Part 2- This video will help you to see how to define validation constraints on models. This is part 2 of 2:
Get it on your calendars! Coming, March 30th, at 2pm-3pm JP time:
This upcoming session will be presented in Japanese and at a region appropriate time. For more session details, check out our new Japanese OpenMic landing page. To tantalize you into joining, just look at all the great stuff slated to be discussed in this upcoming session:
Topic: Tips for Rhapsody for Intermediate users
This session will cover the following areas:
- how to improve its performance (memory, build, on demand load)
usability (perspective, shortcut, search)
animation (activity diagram)
customization (code generation, adapter)
Modeling (design, pattern, UML, Java API)
As a client within the region, you won't want to miss this session presented for you in Japanese. For connection and dial-in details head over to the Japanese OpenMic landing page. This page highlights the next session's details scheduled on March 30th 14:00 to 15:00 JP time. Put it on your calendar!
Image creditcc) Some rights reserved by flickr user visual.dichotomy
It's that time of year again. This weekend, we'll be turning our clocks ahead an hour as Daylight Saving Time begins in the US.
On the plus side, that means it's spring (hooray!) ...but boy, I'm already missing that hour of sleep.
Our local fire department says it's also a great time to change the batteries in your smoke detectors.
I agree, and will try to remember this year.
More info: Daylight Saving Time Around the World 2012
We have new tutorials on the IBM Education Assistant website for Rational. Rational Directory Server makes its debut on the site with an installation demonstration. There is also a new demonstration of installing ClearCase Remote Client (CCRC) for Eclipse.
Here are links to the demonstrations and to forms you can use to leave feedback. Your feedback helps us improve. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals!
Rational Directory Server
is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better
understanding of IBM software products and use them more effectively to meet your business requirements. Take a tour of IBM Education Assistant
Find more great education modules here
Need downloads, documentation, training, or other support resources? Having trouble finding what you need on IBM.com? Looking for help and you just don't know where to go? Fear no more, my loyal readers, this document lists resources for IBM Rational products to assist you with learning the products, getting help, or just getting started:
Rational Support Resources
Just look at the Table of Contents of topics and you'll see how useful this doc really is!
Truly a smörgåsbord of information right at your fingertips.... or, mouse tip... or pointer tip to be even more pedantic. A bevy of information and assistance awaits you!
Of course, this list reflects a small portion of our knowledge base. If your problem or question is not featured here, head on over to the Support Portal to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs. You can also click the developerWorks tab to seek answers, advice, or opinions from other users in the Rational Community.
image credit: (cc) Some rights reserved by Croixboy
The following items went live on developerWorks Rational this week:
Tricks for deploying Rational Insight 1.0 in a large enterprise
By: Ali Manji (firstname.lastname@example.org), Software Developer, IBM
In deploying Rational Insight performance measurement software in a large enterprise, consider performance demands of running data-intensive reports on many different sources. Ali Manji explains ways to balance resources and how to install Version 22.214.171.124 in a distributed topology.
Product: Rational Insight
Agile processes for the maintenance cycle
By: Moacyr Cardoso de Mello Filho (email@example.com), Certified IT Specialist, IBM
Everyone wants agility, yet most are still merely discussing it, says Moacyr Mello. In this essay, he explains why agile maintenance processes can transform how IT supports your business, improve software development performance, and lead to a smarter work cycle.
We are also pleased to feature Contributing Author Todd Dunnavant:
Todd Dunnavant is a Principal Solution Architect in the Solution Delivery Assurance team of IBM Rational software. He is also the primary author of the Rational SOMA best practices for service solution design. For the past 14 years, his professional passion has been enabling Rational and IBM clients to improve their ability to deliver business-relevant software and system solutions. His current areas of interest are service-oriented systems and collaborative architecture management. When Todd isn't helping IBM's customers or otherwise engaging in professional activities, he indulges in exercises in futility by cheering for professional sports teams in the Houston, Texas area.
Additionally, this week we are highlighting the following items on the developerWorks Rational home page that you may find of interest.
- Innovate registration is open: Save US$200 when you register by March 14: http://ibm.co/ibminnovate
- Evaluate Rational Insight: http://www.ibm.com/developerworks/downloads/r/rinsight/index.html
- New Partner Plug-in: Emphasys Group Service-Oriented Analysis and Design Model Accelerator: https://www-304.ibm.com/partnerworld/gsd/w3solutiondetails.do?solutionId=46325&lc=en&state=P
The SOAD Model Accelerator guides the practitioner to create best-practice based SOA solutions, reduce mechanical steps, enhance solution focus and magnify creativity and problem solving skills. The Accelerator enhances the capabilities of Rational Software Architect for WebSphere Software, Rational SOMA and SoaML.
New from TheOnDemandDemoGuy!
IBM Rational Asset Analyzer: Custom Query (CQ) and User Defined Relationship (UDR): IBM Rational Asset Analyzer provides insight into an application's structure for both the experienced and new developer. Understanding existing application relationships means changes can be made with fewer mistakes and with more focused yet still comprehensive testing, helping complete projects on time and within budget.
When I first started writing this blog post, it was going to be about ALL the things that drive me crazy when they arrive in email. But then I realized that it was a loooong list .... a Herculean effort, especially if your inbox reminds you of the Augean Stables BEFORE the big clean-out. Unfortunately, we'll have to go about it the old-fashioned way ... one shovel-ful at a time.
So, if you too want to work smarter, more openly, transparently, and effectively, you'll need to pick your battle. One at time, look at the pain points or areas of inefficiency and look to make one change at a time.
Want to make MY head explode? Send me (along with dozens of other people) an email that includes, as an attachment, your 54-page slide deck, your tabbed and richly formatted newsletter, your million-row spreadsheet, or several megabytes-worth of photos from your latest vacation. Honestly, it doesn't matter why you sent the attachment(s) to me in email: for review and comments, or for awareness. I can pretty much guarantee that you have several very good file repository options available to you, any one of which, ANY of them, would be more effective and efficient that passing that file around in email.
What's a better way to share files then? A link to where you've posted THE file is infinitely preferable. Nearly all available file repositories support some type of direct linking. Why not host the file in a single location and share that location out? Not only will this reduce our inbox sizes and keep us out of mail-jail, but it also means you only have to update one location when changes occur, rather than sending out another round of messages with yet another attachment.
So, a good place to start? Start sharing YOUR files more smartly, and set an example for others, Gently guide others to bettter collaboration methods, and file storage methods.
I'm happy to report that I receive very few files in email anymore. I'd love to hear YOUR experience.