kellypuffs 06000168YK Visits (1734)
Top ClearCase support content in April:
1208895: Is there a way to collect IBM Rational ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris to assist Technical Support?
kellypuffs 06000168YK Visits (887)
This weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time
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The IBM Support Portal has been updated again in May based on your feedback!
IBM has significantly updated the IBM Support Portal application in early May, with improvements to make this worldwide, consolidated support site for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
This release features improved product selection, the addition of Technical Support Chat to the Service Request pages, improved navigation and much more.
Complete details may be found at the IBM Electronic Support Blog.
AcdntlPoet 2700019V2G Visits (2170)
Here's some GREAT stuff which you should see! Have you been to developerWorks Rational lately? No? Well now's your chance to see some of the excellent work going on over there! If you aren't familiar with dW Rational, it is the place to find great technical resources and best practices for the Rational software platforms.
To make it even easier for you, there is an RSS feed so you can consume the newest dW Rational content directly from your feed reader right when the content is published! But since you're already here and reading this blog, I'll highlight the following three articles newly published live on developerWorks Rational:
AcdntlPoet 2700019V2G Visits (1952)
And don't forget tomorrow's webcast w/ Grady Booch: Insider's guide (and discount for attendees) to IBM Innovate: http
(05/05/2011 at 11:00am EDT)
AcdntlPoet 2700019V2G Visits (2213)
In this demonstration, you will see how you can reduce the time, cost and risk of developing products and systems by helping you capture, analyze, and manage requirements from conception to end of life. You will see the System and Software Engineering Accelerator. It includes DOORS, Team Concert, Rhapsody and Quality Manager. It covers requirements management, traceability, model-based system engineering, model-driven development and test:
kellypuffs 06000168YK Visits (1985)
Rational Developer for Power Hub, has announced the availability of a whole boatload of new IEA (IBM Education Assistant) demos: materials for Installation and configuration, IBM i application development, C and C++ development for AIX and Power Linux, and COBOL development for AIX are now available for Rational Developer for Power Systems Software V8.0.
He's got all the scoop over there:
Over 25 new educational demos all in one spot - IBM Education Assistant
AcdntlPoet 2700019V2G Visits (2092)
Have you been putting off using the IBM Support Portal to find that critical piece of information to help you through an issue just because you thought it was too tough to navigate? Well now you don't have an excuse as we show you how simple IBM Support Portal really is!
This video demonstrates the 3-step quick start process for getting started using the IBM Support Portal for your on-line technical support needs:
Dying for even MORE information on IBM Support Portal and other IBM eSupport tools or tips/tricks? Have no fear! Check out the other 31 videos on the IBME
AcdntlPoet 2700019V2G Visits (2851)
You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below. We've set him up to help here on NFRS where he'll be blogging about whatever strikes his fancy; my guess is he'll be sharing a lot surrounding his efforts with Youtube and IEA modules to start...
But, rather than just dump him in, we figured we'd take this opportunity to provide a more formal introduction and give a face and personality to the man behind the posts. In the same vein as last year's Meet the Peeps series, I'm pleased to introduce Mr. Matt Quimby:
Matt, tell us a little about yourself:
Who are you, what is your role in Rational Client Support?
I am a techie and geek who loves working with web technology, mobile gadgets, and computer hardware. As I gained experience in the software industry, I found that I enjoyed working with documentation, education, and project management.
I am currently a Knowledge Manager for Rational Client Support. I focus on organizational projects in creating multimedia content like IBM Education Assistant modules and YouTube videos. I work with various other types of documentation and write about them on our social business channels. I also help with feedback and projects aimed to improve the IBM Service Request tool.
How long have you been working for IBM and Rational?
I will be starting my sixth year with IBM in June. I started in and have been with Rational the whole time. This year, I am excited to have opportunities to work with more colleagues in other software brands as well.
Have you had any other roles in Rational?
I started with IBM as a support engineer for Rational ClearQuest. In additional to working with that program, I was able to experience other applications with which it can integrate. These include IBM DB2 database and the different Rational testing products.
I continued working with ClearQuest as a Knowledge Engineer; a role where I worked with product-level documentation, education, and social networking activities. In this position, I collaborated regularly with development, release engineering, and the KM team.
What inspires you in your work?
It feels great that I can contribute to activities that positively affect not only the success of IBM clients, but my colleagues’ abilities to work with those clients. Being able to work with cool social networking, documentation, and multimedia tools in the process is a bonus. Change is constant, and I am always challenged to identify and act on improvements.
How do you grow your technical skills?
I try to stay on the lookout for new technologies and tools to see if they can improve the way I work or be applied to business processes. When presented with a new process or tool set to work with, I like to immerse myself in the technology and work with it hands on. It helps me understand its workflow and gets my thought process going on how it can be improved or applied in different ways.
In your spare time, if you have any, what hobbies or activities interest you?
I like being with friends and family, especially outdoors when the weather is nice. I like visiting new places and taking pictures. I would like to get into advanced photography as a hobby. When I have to time to do so, I like to experiment with different web, mobile, and computer hardware technology. I also like to play video and tabletop games.
What type of gadgets do you use?
I probably work with too many types of gadgets for my own good. I like researching mobile gadgets; specifically advances and new offerings with smartphones, tablets, and notebook computing. I have used smartphones since the Windows CE days, and gave Android a try over a year ago. I enjoy the different experiments I can try with customizing that operating system.
So, now that you know a bit more about Matt, give him a warm welcome and a gentle nudge to provide you with the content you want to see! We'll be sure to hold his feet to the proverbial fire for you
kellypuffs 06000168YK Visits (2339)
Also available is the April 2011 AIX PTF for Rational Developer for Power Systems Software V8.0 and the April 2011 Power Linux PTF for Rational Developer for Power Systems Software V8.0.
Fix List: htt
Readme DCF: http
Download DCF: htt
April 2011 AIX PTF:
Download DCF: htt
April 2011 Power Linux PTF:
Download DCF: htt
mquimby 060001FAVB Visits (2243)
YouTube page of the video for more information and a link.)
Be sure to subscribe to the IBM Rational Support YouTube channel to stay updated on new videos from us and our Rational colleagues on other YouTube channels.
kellypuffs 06000168YK Visits (1600)
AcdntlPoet 2700019V2G Visits (2040)
IBM has significantly updated the IBM Service Request application this week, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
Check out the complete details at the IBM Electronic Support Blog.
kellypuffs 06000168YK Visits (1577)
Have you been following our 2011 Jazz Open Mic Series? We've got a few under our belt now and the response has been enthusiastic.
Tomorrow's Jazz Open Mic is on the ClearCase Synchronizer, with Masa Koinuma, software developer: Rational Software Configuration Management.
To check out all upcoming open mics, please visit our Rational Support Technical Exchange Open Mics & Webcasts document.
Hope to see you there!
Image credit: Some rights reserved by p_a_h
kellypuffs 06000168YK Visits (1326)
his weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time
Image credit: Some rights reserved by philip.bitnar
AcdntlPoet 2700019V2G Visits (2872)
First and foremost: Thank you all!
You've spoken up, told us who you are and where you find value in our social business outlets. You even gave us some actionable comments which we've taken to heart! We've collated your replies and analyzed the results....
And WHAT was it you told us? Well, for starters, you find a lot of value in this here blog. You also told us you find substantial value in our Youtube channel! Less so, and not surprisingly, you find Twitter and Facebook of lesser value. You also specifically asked for more Youtube videos, and to make them version specific. Lastly, you asked us about adding a LinkedIn channel, and pointed out MyNotifications as a great information tool as well.
To date, we've used Twitter and Facebook to signpost high value content (some of which we source directly from MyNotifications), while Youtube and the NFRS dW blog have been home for more rich content creation as well as highlighting the top bits. We'll be continuing in this fashion, but with some slight shifts in how we manage the various channels.
You may have already noticed some of the changes coming down: we'll be focusing more on blogging the really great content, and won't be tweeting/Facbooking so much of the content you can already get by setting up a MyNotifications subscription We still intend to post available releases and fixes to both Twitter and Facebook, as well a sign post some of the other bits of great content coming out of other blogs and communities, we just won't be cultivating those two channels quite as much.
Instead, we are shifting our social business focus to provide much more rich, deep, and valuable content via this blog as well as through our Youtube channel. We have a few projects up our sleeves which we are working behind the scenes to roll out in ways which will prove beneficial for you all.
As for LinkedIn, Rational Software announced our own group a few weeks back. We in Rational Support have begun playing in that space, and encourage you all to do the same. We hope to grow our individual presences there, but also intend to be more involved in the other Rational groups around the site.
Of course we wouldn't have any of this actionable information if you all hadn't provided such great feedback. Thank you, one and all, for telling us how you think we're doing! But this wasn't your last chance to leave feedback: you have opportunities every day to ping us on Twitter, Facebook, or here in the NFRS comments to let us know what you like or dislike, what you want us to change, and of course what you want us to keep doing. We can never get enough feedback! So, thank you all for helping us with our social business survey and thanks in advance for future feedback...
As Kelly would say, you all ROCK!
image credit: (cc) Some rights reserved by Flickr user Search Engine People Blog
kellypuffs 06000168YK Visits (2425)
1324333: Using Rhapsody with No-Framework
kellypuffs 06000168YK Visits (1946)
Please join us today at 10am EDT for our latest session in the 2011 Jazz Open Mic Series:
mquimby 060001FAVB Visits (1948)
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (2396)
7007823: This document contains a list of the updates that have been made generally available (GA) for the IBM Rational Application Developer for WebSphere Software version 6.0, 7.0, 7.5, and 8.0 releases, with links to the download documents currently published for these updates. The most recent available update appears at the top of the list.