This past weekend, IBM updated the IBM Service Request application. Highlights of the new features deployed on October 9th: Provisional Caller Makes it easier to access the IBM Service Request (SR) application. All you need is a valid IBM Customer Number (ICN) – then you’ll be let into SR.  You won't have to wait for your Primary Site Technical Contact (PSTC) to approve you. You’ll be let in to manage your own service requests, before you get approved by your organization's PSTC. Your PSTC will automatically be notified that you would... [More]

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 There are three ways to access the Rational product help: 1) you can install it locally on your hard drive, 2) you can have your system administrator to install it on an enterprise wide server, or 3) you can configure your system to access the Rational information center on the Web. This video from our friends at Jazz.net will tell you more. This video won't, but it's cute. And what blog doesn't need a little more cute?

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This week we are back in the Littleton office to chat with Phil Wall. As the Rational Client Support Knowledge Management Team lead, Phil has a big hand in our KCS (knowledge centered support) program, but don't let that fool you... he's not just a techie geek, he also has a serious love for hands on work like welding and construction as you'll find below.   Tell us a little about yourself: who are you, what is your role in Rational Client Support? How long have you been working for IBM and Rational? Have you had any other roles in Rational?... [More]

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Happy Monday! JUST in case you were lying awake at night, wondering which of Rational's IEA modules were most viewed in September … and I KNOW you were .... wonder no longer! #1 Rational Application Developer 6.0, Debugging Applications #2 Rational Functional Tester 6.1, Scripting, Data driven tests #3 Rational ClearQuest 7.0, Email notification #4 Rational Application Developer 6.0, JavaServer Faces #5 Rational ClearCase 7.0, Development Using UCM #6 Rational Application Developer 6.0, Building Web services apps #7... [More]

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