Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I started out in the RAD L2 support for one year as a contractor. It wasn't even called RAD at that time. The tool was called WSAD. After that, I rejoined as a full time and after 2 years, joined the Premium Support/Accelerated Value (AVP) team. This will be the third year that I will be assigned to work 100% with US Social Security Administration. AVP is really a great program. Being engaged with the same customer on a daily basis really allow me to build a relationship and know their environment which in turn provides me with the ability to assist them more efficiently and effectively.
How long have you been working for IBM and Rational?
Hard to believe but it will be 6 years as of May.
Describe a normal day for you.
I work mostly from home, so for most days the commute to work is just a couple flight of stairs. Contact with my customers is through phone, email, and occasional on-site visit. I check CallCenter a couple of times to see if there are any new issues or see if there are any updates. Coworkers will also find me on Sametime and I am very prompt responding to my emails.
What project are you the most proud of?
Currently it will be the speaker role in Innovate 2010. I am partnering with my customer (US Social Security Administration) and the details of our session is as follows:
Session:MAC-2153A: Case Study: Using Rational Application Developer to develop JEE solutions for WebSphere at US Social Security Administration
When: Tue, 8/Jun, 01:45 PM - 02:45 PM
Where: Dolphin - Asia 1
Abstract: This presentation will provide a quick introduction to JEE, limitations of JPA and provide a background case study involving Social Security Administration (SSA) and Rational Accelerated Value Program that lead to this solution. The demo will make use of IBM Rational Application Developer 7.5 for code development and WebSphere 7.0 for deployment of the finished JEE application.
What's the coolest piece of tech news you've heard lately?
Recently I was reading about Enhanced Vision that creates 6th sense. It consist of a computer enhanced eye tracking technology that is mounted onto a pair of glasses. The technology could be used to find out information. Example, you are in a new city. You look at a building and instantly you get information about the building and the surrounding areas or you run into someone you haven't seen for a long time and this technology is able to provide you the information about the person. Pretty cool till someone figures out how to link up advertisements into the feed .
What is your favorite part of working for Rational Client Support?
Solving customers' problems and trying to ensure the solution is available to everyone by sharing the knowledge. The other amazing part of RCS and IBM is that we are a world within a world. We have so much diversity culturally, geographically but no matter who you contact, everyone is ready to help.
What tip or trick would you like to share with the class?
Listen. Most times it's not what someone is saying but how they are saying it.
In your spare time, if you have any, what hobbies or activities interest you?
How do you grow your technical skills?
Being curious. I read lots of articles, take the occasional class and applying the knowledge to my day to day activities.
What publications / websites do you read / visit?
DeveloperWorks, Java Developer Journal, server side, Digg, Slashdot, Wired...