kellypuffs 06000168YK Visits (2102)
You might have noticed from our Meet the Peeps interview series that we've got peeps all over the world.
But did you know that Rational Client Support has over 550 wicked smart technical support engineers located in 18 locations around the world, providing support in 10 languages?
You do now!
The red stars denote our largest centers.
And yes, there might be a quiz... at Innovate 2010. :-)
kellypuffs 06000168YK Visits (2044)
kellypuffs 06000168YK Visits (2494)
Those fine folks at Rational Client Support have done it again!
Four times a year, we review and gather up content that has been identified by clients and support as the most useful technotes in solving problems or answering questions, and publish it in a document we call the Top Rational FAQ Links by Product.
*Top Rational FAQ Links by Product*
New and noteworthy this quarter, we've added two more products to this initiative: Rational Insight and Rational DOORS Web Access.
We continue to increase the number of products this tech note addresses, and you can now subscribe to this information in your favorite RSS reader.
Image credit: (cc) austinevan
kellypuffs 06000168YK Visits (3330)
Very happy to announce the availability of a brand-new developerWorks article, Collaborative Schema Design with IBM Rational ClearQuest, written by Christian Glockner, out of our Amsterdam office.
Abstract: Speeding up Schema development often requires that two or more designers work on one Schema. The article describes proven Best Practices to help you manage multiple developers working on your ClearQuest Schema at the same time.
will also be presenting in June at the Rational software conference,
the Loop: From Support Request to ALMRequest and Back with Client
Lifecycle Management on IBM Rational ClearQuest.
If you are planning to attend the conference, but have not yet registered, use the special code RCS10 to receive $100 off your registration, and tell 'em NFRS sent you.
Hope to see you there!
AcdntlPoet 2700019V2G Visits (2177)
Today we find Jakub Jurkiewicz in Poland. Jakub has a passion for software requirements, which helps drive him in supporting Rational Team Concert as well as his PhD studies and teaching roles! Check out his recommended websites and twitter id to learn even more! As always, check out our previous spotlights using the 'interview' tag!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Jakub Jurkiewicz, I'm 27. Our team is located at Poznań University of Technology in Poland. We mainly deliver Eclipse support, but some of us (including me) are also part of world wide Rational Team Concert support team. I work half time in the office, the rest of my time is filled with my responsibilities at the university as I'm a PhD student and an academic teacher.
How long have you been working for IBM and Rational?
I started working in January 2007 when our office was founded.
Have you had any other roles in Rational?
What are you currently working on?
I'm part of Eclipse and RTC support teams, so I'm mostly involved in solving PMRs. Currently I'm also preparing a workshop we're going to deliver at Java conference "GeeCon" which is going to be held in Poznań, Poland.
Are you a gadget person? What type of gadgets do you use?
I must say I am. I love Apple stuff! Especially for it's design and usability.
What gadget, which you currently own, can you not live without?
iPhone which is my phone, my eBook reader, my scheduler, my cook book, my game pad, my handy camera, my music player, my alarm clock (it even knows what is the best moment to wake me up!) and all the other things you can thing of.
What is your favorite part of working for Rational Client Support?
The surprise! You can never be sure what your new day will bring to you. Are there new PMRs going to be interesting and challenging? or maybe you are going to receive an email asking to answer some interview questions like these?
What inspires you in your work?
The feeling that I can help someone today.
What are you passionate about?
Software requirements which are the main area of my PhD research. Working in the support allows me to see the requirements from the opposite side. I can see what customers really want, how they articulate their needs, what are their real problems.
What tip or trick would you like to share with the class?
Start your day with the most important tasks. If they are done, you can do all the other stuff being sure that the most crucial things are done.
How do you define success?
Waking up in the morning with a smile and with the ability to make other people smile.
In your spare time, if you have any, what hobbies or activities interest you?
I love being active; it involves gym, yoga, running, tennis and all the other things that make me moving.
When did you first become interested in activities like the gym, yoga, running, and tennis?
I always wanted to move more, but my excuse was that I could not find a place and time to exercise. Fortunately about 1.5 years ago a new gym was opened 5 minutes from my flat, so my excuses were not valid any more and I had to start moving.
What tools / skills have you acquired that you feel are vital to your success in this field?
Just schedule few slots of time in your calendar for body exercises and stick to it.
Aside from being active, do you have any other passions?
Yes, cooking. I love the feeling when I know that my friends will come to my place. I can start looking for a nice recipe, I can go to a shop and choose all the ingredients, I can prepare everything and at the end enjoy spending time with my friends.
If you were stuck on a technology deprived island, what single technology could you not live without?
The Internet is the first thing that comes to my mind.
What is on your nightstand with regard to reading?
I like all similar to the work of John Irving, Jonathan Carroll, John Grisham and Harlan Coben. Recently I have also started to listen to audiobooks, which are great to listen to while commuting.
What is your favorite technology that fizzled or failed to live up to the hype?
Google Wave. Does anyone use it? I remember everyone talking about it, but after all no-one knows what it could be used for.
Any new technologies that you think are about to break into the big time?
Semantic web. We need to start being able to understand all the data we store on the web, otherwise we will be stuck where we are now.
What future technology would make your life easier?
Really good automatic/machine translation. Unfortunately I cannot find time to learn all the languages I would love to, so if I could have a tool which allows me to translate everything on the fly then it would be a life saver in a lot of situations.
How do you grow your technical skills?
I try to read a lot, especially technical blogs and practice as much as possible.
How do you prefer to find answers to your questions?
Google, if it's not there then ask friends. If I still cannot find the answer then I try to post my questions on different forums around the Internet.
How are you using social networking today?
I use it a lot. I love seeing what other people are up to. I like to share my thoughts and see how people react, what their opinions are.
How could you see yourself using it in 5 years?
Great question! But I'm afraid I don't know the answer. It's extremely dynamic environment and I guess even people who came up with all the social networking ideas don't know which way it will develop.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
Yes! I've got two blogs in Polish: http
What are some of your favorite webs