Yesterday we received an AppScan question on Twitter, and thought that the answer and a search tip provided may add even more value and visibility via the blog here than a short 140 characters conversation would allow...
To paraphrase and sum up the question:
Where can I find something on AppScan that's more in-depth than the "Automated vulnerability scanning" article?.... Looking for into on Manual Explore vs. Multi-step operations, and Glass Box testing.
The article this question references can be found here: Automated vulnerability scanning of web applications with Rational AppScan
Our reply pointed to two resources on IBM.com:
This search facility will return results from ICs and developerWorks alike, as well as content from our Support Portal allowing you to search all three repositories from a single page. Depending on your needs and specific query, this should provide you with the biggest result set to filter from, and in my estimation the best place to start if you aren't sure where the information lives. If you find you get too much returned from dW and the information centers or just want to filter by only support content, then you can use the Support Portal search via www.ibm.com/support
We hope this little tip helps you in finding the content you need to answer your questions or solve those pesky little problems. Let us know your thoughts on this tip, tweeted product info, or anythign else via our short 6 question (and one is even optional!) social business survey... quick, before it closes! http://www.surveymonkey.com/s/G8SFMY6
Now that you've heard how much content we've created and updated based on your reported PMRs using the KCS principles, let's take a look at how we shared it all out!
2011 was unquestionably the year of social business across industries. In keeping with Rational Support's own strategies we drove higher visibility to our support content through a number of channels, and built substantial followings in each area.
In the course of the past year, we:
Increased our Twitter followers by over 61% YoY (year over year), feeding more technical content to more followers daily!
Increased our Facebook followers by 66% YoY, aggregating downloads, videos, and blog posts to more people as well!
Increased our blog readership by 56% average YoY, again, more people seeing our support generated content
Increased blog page views by 64% average YoY, which shows you all are viewing more than one page per visit. Sit and stay a while
Authored and published over 290 distinct blog posts solely for Notes from Rational Support's blog. Over one post per business day, getting you timely support content every working day of the year.
Surpassed 1.47 million total visits to the Notes from Rational Support Blog. That's a lot of visits, telling us you come back time and time again...
Achieved a blog ranking of 5th overall most visited blog out of 1300+ blogs on developerWorks! An amazing achievement given the quality and breadth of blogs across the developerWorks site, wow!
But these numbers are only indicators of our overall success. Our real successes are found in YOUR successes; when you find an answer or solution to a problem because of content we've created and/or shared, when you save time and effort in looking for information because we've shared out the right content at the right time for you... or by simply being the go-to people able to provide the solutions when you need answers or help.
We always strive to be as open, transparent, and authentic as possible and we think that is reflected in the organic growth we've seen above in the past year. Do you agree? Think differently? Let us know in our six question social survey here: http://www.surveymonkey.com/s/G8SFMY6
image credit: (cc) Some rights reserved by floeschie
Over the course of the next two weeks, here on Notes from Rational Support, we will be blogging some year end wrap ups and messages to highlight some of our accomplishments over the past year in terms of support knowledge and social sharing.
Today we start it all off with a look into our support generated content (did ya catch the play on words with the left hand image there?):
You may know this support generated content as Technotes, FAQs, Troubleshooting docs, or just product support information you find via the IBM Support Portal. In all cases this is content created by support to help you find answers to your product related questions. The past few years you've heard us talk about KCS (Knowledge Centered Support) and how it benefits you all when looking for solutions to issues you may encounter. Implementing the KCS principles means that we strive to create or reuse content for every PMR (problem management record) that comes in to the support crews.
Across the board, our Rational Support Teams have achieved a solid 93.5% KCS participation rate; meaning that we have identified content that either already existed and was reused, or content that was created for 93% of all PMR arrivals in 2011. That means this year we have created and updated over 18% of our total support content as available on IBM.com based on your PMRs alone. (That doesn't even touch the additional updates made based on your document level feedback which we will address in a future blog post!) Yes, over the course of 2011 we have added a substantial set of new content and updated existing content to be more accurate, more detailed, and easier to find on IBM.com.
When you consider that we in IBM Rational Support alone maintain well over 50 thousand support generated documents, 18% in a single year suddenly becomes a much larger chance at finding a quick answer on your own or from a Technical Support Engineer (TSE) when opening a PMR! That is over 25 support documents per day, every day of the year including weekends! If you also own other IBM products, just imagine the substantial volume of support content available to you... or better yet, don't imagine, check out the IBM Support Portal and see for yourself!
But before you go... would you mind letting us know your thoughts on our blogging efforts? http://www.surveymonkey.com/s/G8SFMY6
image credit: (cc) Some rights reserved by Ethan Prater
Well why aren't you an IBM Rational community member yet?
To see the latest forum discussions from developerWorks and Jazz.net, click the Share tab of our community home page. Also in this space, you'll find the latest event announcements and Twitter conversations about #ibmrational.
Follow the feeds, visit the bookmarks, and check out the wikis!
The Feeds section of the community provides some of the best feed links for Rational Software. Of great note is the From the Rational bloggers link which is an aggregate feed based on the 'rational' tag to pull in related blog posts from across developerworks into a single feed. But don't stop there, the bookmarks section provides handy links to other spots in the developerWorks network of communities to find that information you're looking for! And don't miss the wiki pages to help you get started, and contribute to the conversations!
Is that not enough to convince you? Need more? How about some specific examples of the amazing content you can find on the community? Well, just take a look at some of the wonderful highlights of what came through this community home page this month:
- 3 new posts from Jean-Louis Marechaux that focus on agile development, architecture, and design (Pragmatic Architecture)
- Critical fix news for Rational Application Developer, plus subsequent posts about the latest downloads, technote usage, and My Notifications updates for support portal (Notes From Rational Support)
- Tom Baranski tells of a better way to generate COBOL programs to VSE; Plus, learn more about Open EGL (EGL Blog)
- New articles from developerWorks Rational and some tips for getting your speaker application accepted for Innovate (Rational community)
- Get the most out of the Jazz.net library (Jazz.net blog)
So there ya go, now that you're convinced, get going and join in the fun! Here's two fabulous wiki pages to help you get set up:
Now that you've joined the group and learned how to contribute, the ball's in your court! We'd love to see you become an active member. So stop by and say "hi", introduce yourselves to the community managers and members, and tell them Rational Support sent you, they promise not to hold it against you
And lastly, a very special note from our friend Susan Peich, one of the IBM Rational community managers, regarding our social survey:
"Help Rational Support help you
Our support team wants your feedback about how they can make their social sites more useful to you. Help them out and take this survey: http://www.surveymonkey.com/s/G8SFMY6
It took me a mere 3 minutes to answer the questions. It's the easiest thing you can do to help out a friend this month. Truly. - Susan "
Take note, there's been some great stuff coming across the developerWorks Rational page over the past two weeks! Check out the following highlights, demos, articles, webcasts, and whitepapers:
We are pleased to feature Contributing Author Steve Hovater
Steve is a Senior Managing Consultant with the IBM Rational Lab Services in the US. Over the past 10 years, he has supported Raytheon, Lockheed-Martin, General Dynamics, BAE Systems, and the Naval Undersea Warfare Center, among other military and aerospace customers, on a variety of products, including Rational Apex (Ada), Rational Rose, and Rational Software Architect. Steve holds a master's degree in physics from the University of Alabama. During his 19 year with Rational software, he has been a developer, sales technical representative, trainer, and mentor. Steve specializes in the extension of Rational tools to meet customer requirements, whether it's writing Excel-to-RSA importers, extending Rational Software Architect, or writing custom Eclipse plug-ins. His latest areas of concentration include model reporting with BIRT, Rational Developer for System z extension, Rational Software Analyzer extension, and the Rational Publishing Engine. He resides in Candia, New Hampshire, with his wife Katrina and their indomitable beagle, Skyla.
By: Bhargav Perepa, WebSphere Architect and Certified IT Specialist, IBM and Sujatha Perepa, Software Client Architect, IBM
A 2011 IBM report revealed that 37% of all security vulnerabilitys reported were in web applications. In this article, you use Rational AppScan Standard Edition v188.8.131.52 to automate testing of a sample web service application. The authors, Bhargav Perepa and Sujatha Perepa, also explain regulatory compliance-reporting capabilities.
Using models to design business processes and services
By: Tanya Wolff, Software Quality Developer, IBM
In this overview of designing business processes and services, Tanya Wolff highlights the roles and tools involved, workflows that software architects can use, and the advantages of using modeling tools to assemble the elements. She also explains workarounds and summarizes SoaML modeling practices.
Toward a Basic Profile for Linked Data; A collection of best practices and a simple approach for a Linked Data architecture
By: Martin Nally, Chief Technical Officer, IBM Rational Software, IBM and Steve Speicher, IBM Senior Technical Staff Member, OSLC Lead Architect, IBM
While using Linked Data as an application integration technology in Application Lifecycle Management (ALM), IBM found several ways of applying the existing W3C standards, yet little guidance on how to combine them. Two top IBM experts offer best practices and propose a Basic Profile for Linked Data.
Agile software development made practical with existing CCM software
By: Leslie Ekas, Senior Development Manager, Rational ClearCase, IBM
Agile project management methods help teams respond to change and deliver higher-quality software. Rational Team Concert helps you jump-start agile planning. It works well with Rational change and configuration management tools, so you can make the transition, yet leverage investments and minimize costs.
Synchronize requirements data between Rational DOORS and Rational System Architect
By: Krupa Gunhalkar, System Software Engineer, IBM
It is critical to keep track of requirements associated with enterprise architecture artifacts. This article explains how to synchronize and map EA data within Rational DOORS requirements management software with Rational System Architect to track requirements associated with the EA artifacts.
developerWorks Rational is also highlighting the following items on their home page and product pages that you may find of interest:
Don't like what we're doing here? Love what we do? Think we should just give up and throw in the towel? Think we should buckle down and do more of this? Let us know: http://www.surveymonkey.com/s/G8SFMY6