kellypuffs 06000168YK Visits (1749)
kellypuffs 06000168YK Visits (1978)
We have several ways to look at top support content, and we do so regularly in order to understand our business and what content "floats to the top", so to speak, and has provided the greatest value to our support engineers and to you, our clients. First, we can mine the data from February's ClearCase support calls and tell you what documents were used most frequently by our support engineers to provide you with solutions:
Perhaps you'd like to see what ClearCase content was accessed most frequently on the web, or, the content that was most highly rated by your peers? You can see both any time you like on the IBM Support Portal's Overview Top Ten Portlet:
Any way you choose to look at it, if you are a ClearCase client, I'm sure there is something here for you!
Image Credit: Some rights reserved by Stewart
AcdntlPoet 2700019V2G Visits (2496)
No, really, thank you! Your response to our survey request has been outstanding! We've been getting some -great- feedback via our Social Business survey; we're learning a lot, and we want to learn more!
Oh, but you say you haven't actually filled out our little 3 question survey? Well, you're in luck: you still have time to give us YOUR feedback too! It's just two quick questions to identify how you're connected to us and what value you see in our different channels, then an optional third question to provide free-text feedback if you so desire. (I'll tell you, we LOVE getting actionable comments from you!)
As Kelly noted in her post last week, it doesn't matter what WE think ... YOUR opinion is the only one that really counts!
image credit: (cc) by flickr user hugochisholm
kellypuffs 06000168YK Visits (2864)
Our engineers have been very busy creating new educational modules to help you be successful with your Rational products, and I am pleased to announce that several new Rational ClearQuest IEA (IBM Education Assistant) modules are now available:
Creating a test database (7.0)
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (2155)
Did you miss last week's Jazz Open Mic session? Fret not, we have another one this week! And the next ... and the next....
Please join us Tuesday, March 22 (that's tomorrow!) 10am EDT for the second session in our 2011 Jazz/Rational Team Concert Open Mic Series:
2.x Upgrade to 3.0 with Ritchie Schacher, Rational Jazz Server Development
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
Hope to see you there!
Click out our lineup of open mics: Rational Support Technical Exchange Open Mics & Webcasts
Image credit: Some rights reserved by flickr user p_a_h