Site Technical Contact 101 - This video explains the roles and responsibilities of the IBM Site Technical Contact, or STC. Each organization selects an STC when it purchases software from IBM through IBM Service Request. Visit Service Request at: http://ibm.co/SRfromYT
It's been a while since we've highlighted some of the other blogs here on dW (and elsewhere around the internet) that talk about topics relevant to Rational Support clients. So, here are a few of the latest posts from those great sources of information and help from the thought leaders themselves... Continuous Delivery is Mainstream- So What’s the Problem? - A new Infinite Undo blog article provides some great examples from Google, Amazon and Facebook that demonstrate that ... [More]
Accepting a change set with a gap in the RTC 4.0.5 Client for Microsoft Visual Studio IDE - This video demonstrates how to accept a change set with a gap in the Rational Team Concert Client for Microsoft Visual Studio IDE. For a demonstration on how to accept multiple change sets with a gap in the RTC 4.0.5 Client for Microsoft Visual Studio ID, as well as other gap related features that were not mentioned in this video, please visit the following page: http://youtu.be/ysEY95_OOwY Please also see the following videos which show... [More]
Coming off the holidays, this entry is a short list of the most recent list of the latest and greatest downloads which have gone live from Rational Support since our last downloads post on December 27th! These links below are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products.... And, while you have some down-time before the new year (hopefully) don't forget to check out the downloads tag to see any of the fixes you may have previously missed:... [More]
From our friends at IBM Electronic Support comes this great video on How to quickly find software downloads -This video demonstrates how to download a software fix from IBM Fix Central. Visit Fix Central at: http://ibm.co/FixCentralfromYT
Like all the prior top content posts month-to-month, these technotes are the most often cited and shared in our Support Engineers' PMR notes all used to help you solve or prevent issues with your Rational products. Last month the following technotes were the most heavily reused for Rational Team Concert. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution: Doc ID Subject 1445366 How to verify LDAP parameters... [More]
Rational Developer for AIX and Linux has made its debut on IBM Education Assistant for Rational ! These videos cover various topics for C/C++ and COBOL developers such as multi-machine development, command line code coverage, hybrid debugging and more. These videos are also available on the IBM Rational User Education YouTube channel . Thanks to the authors Chris, Thomas, Farhan, and Rick for putting together this great education. Rational Developer for AIX and Linux Multi-Machine C/C++ Development... [More]
Our folks were busy the last few weeks of 2013 pulling together some new educational material to help you better understand how you can use test case execution records with IBM Rational Quality Manager (RQM). A new six part video series was published to help explain how you can use test case execution records to plan, execute, and report on testing activities. Rational Quality Manager v4.0.4: Test Case Execution Records Part 1:... [More]
Users using IBM Rational Team Concert (RTC) might have a concern, in that the shared queries seen within Eclipse client are not visible in the web-client for a given user. Shared queries are set up under the Team Area under each project in RTC Eclipse client. To see them in the Web UI, one needs to add the user to that team area, so that the shared folder and queries are visible. The web client checks that you are a Team member very strongly, as opposed to the Eclipse client. If a user is not listed as a team... [More]
Remember the Rational Common Licensing goings-on involving wizards and daemons that I mentioned in my last post on the subject ? Well, in this post, I will give you a peek into some of those goings-on! In this post I will describe how I use the IBM Installation Manager installation wizards to set up the Rational License Key Server Administration and Reporting Tool. I will describe the installation, and the pre- and post-installation processes to get the Rational License Key Server Administration and Reporting Tool up and... [More]
Adjust available Java resources to resolve a client start up error with RDz V9.0 - A demonstration of how you can resolve a "could not create the Java Virtual Machine" error that can occur when starting the IBM Rational Developer for System z 9.0 client with insufficient Java resources.
There is a video available on the IBM Rational Support YouTube channel . It provides an overview of Rational's information resources and how you can use them to solve problems, answer questions, and achieve your goals. The video comes to you from the teams that produce video for the Rational Support and Rational User Education channels. Check it out and subscribe to both channels to stay updated on the latest videos!
Want to know how your IBM Rational product licenses are being used? Wouldn’t it be useful to find out which users use which product licenses? How about knowing if any licenses were denied during peak hours? Or when the licenses that you purchased are expiring? Whether you are in a large enterprise with hundreds of users using multiple applications, or a small or medium business with a handful of users, you want right-here-and-now information about license utilization and availability so that you can increase operational... [More]
Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different! In fact, as a foundation to your business processes and the interface to your customers, it could be the most... [More]
Rational Collaborative Lifecycle Management Have you pulled together your platform upgrade plans for 2014? Do you know if your IBM Rational Collaborative Lifecycle Management (CLM) environment will be supported on the platforms you plan on upgrading? Be sure you know what platforms are supported before you upgrade so as to avoid unnecessary surprises and downtime. The following system requirements information will help you identify what platforms are supported. Included is a list of platforms that we no longer plan to... [More]
A collection of web-based education courses for various Rational products are now available for free! The information in these courses provide information that is relevant for Rational products such as Rational Application Developer, DOORS, and ClearCase. This archive is provided for your free use, as-is, with no planned updates or maintenance. Click the link to check out the available course topics. Web-based training for selected Rational products ... [More]
If you are a new user of Rational Developer for System z (RD/z), this document is intended to help you get started on debugging Cobol programs on z/OS. The example shown here is for a simple Cobol program for a batch runtime environment. It is assumed that you have installed RD/z (for example RDZ 9.0) on your client platform, and have set up connection to the RD/z host component using Remote System Explorer. The images show in this document are from from RD/z client. It is assumed that you are working on an RD/z Eclipse client IDE and... [More]
Are you following us on your preferred social channel? Did you know we've launched both a GooglePlus and Tumblr blog in the last year? While no channel is meant to be a catch-all, we want to get you the information you want and need in the channels you are most comfortable. Do you find twitter is the best place to find our content and engage with us? Follow us there! Twitter not your style but rather you prefer Facebook ? We're posting there as well. Like to be cutting edge? try following our GooglePlus and/or Tumblr blog to... [More]
Introduction to DOORS Next Generation v4.0.5 for DOORS v9.5.2 Users - This video introduces IBM Rational DOORS Next Generation to people already familiar with IBM Rational DOORS 9. It highlights some basic differences between the two applications, including deployment, terminology, administration and basic use. At the end of this video, you should be aware that Rational DOORS Next Generation has a fully functional web client and does not install locally. It uses artifacts instead of objects. It has multiple editors to capture and... [More]
... to celebrate the new year and recover from staying out far too late last night. So, while we sleep away the day, then wake only to gorge ourselves on traditional New Year's Day fare (Hoppin' John anyone?), we still wanted to take some time out and thank you all for being such a loyal audience and helping to make this blog one of the most viewed on developerWorks (currently hovering around 4th place)! We truly hope this means you all find value in the content we share and that our posts do indeed help you see more success in... [More]
Yesterday we shared the top ten blog posts in 2013. Today we are sharing the top 50 most re-used technotes in the past year. Like all the prior top content posts month-to-month, these technotes are the most often cited and shared in our Support Engineers' PMR notes all used to help you solve or prevent issues with your Rational products. Doc ID Subject Product 1250403 How to obtain license keys for IBM Rational products Rational License Key Server 1131335 Utility to collect ClearCase logs and... [More]
What end of year post would be complete without a top ten list? As we wrap up the year running metrics and reports to show our results, we've taken a look back at the past year and found some fun bits of data to help us in the coming year. So, here you go! These are the top ten most viewed blog posts published on Notes from Rational Support in 2013! Using Maven Integration tools in IBM Rational Application Developer; a two part video series IBM Rational Doors Next Gen Licensing Overview A 6 part series of IBM Rational Solution... [More]
This month has been busy, especially as we wrap up year-end! Here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since our last post on December 11th! These links below are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products.... And, while you have some down-time before the new year (hopefully) don't forget to check out the downloads tag to see any of the fixes you may have previously missed:... [More]
UrbanCode Deploy v6 Integration with IBM Rational Asset Manager (RAM) - Michael Elder, IBM Senior Technical Staff Member, talks through the integrations built for the UrbanCode Deploy v6 release. TOC: 1:03 - Devops maturity model 1:54 - Integration with Rational Asset Manager 3:06 - Two types of integration 8:18 - Source configuration 10:03 - Components 11:26 - Process tasks 14:00 - Categorize asset 15:03 - Create relationship to asset 15:43 - Download asset 17:10 - Set attributes on... [More]
We are taking the day off from blogging but will return tomorrow to continue bringing you the newest, best information to help you be successful with the Rational products you own and use. But for now, from all of us in Rational Support, to all our friends around the world: we wish you the best of holidays this season and a prosperous New Year. image credit: WaywardCelt Photography
Optimizing Workloads and the Development Teams: C/C++, Java, and Web Development Tools - Are you developing in C/C++ and Java for AIX or Linux? Learn about the new tools that can help you create and maintain multi-language applications, and pick up tips and techniques for success.
Over the years, many clients have developed their own programming practices and naming standards to reinforce company policies. When editing workstation source files (COBOL or PL/I) with non-standard file extensions, the file extensions have to be defined to Eclipse in order to be recognized by the Rational Developer for System z (RDz) editors. This technical blog will further describe in detail the steps involved for adding the file extensions to Eclipse's general "Content Types". This example demonstrates how to add two new file... [More]
There is a new video available on the IBM Rational Support YouTube channel . It provides an overview of Rational's information resources and how you can use them to solve problems, answer questions, and achieve your goals. The video comes to you from the teams that produce video for the Rational Support and Rational User Education channels. Check it out and subscribe to both channels to stay updated on the latest videos!