Well, your intrepid adventurers have 3 days of Working Outside the Inbox under our belts and I thought this a would be a good time to discuss in a little more depth about how we are doing this.
Lets start with Step 1: Stop replying to email. This step would really be more accurately described as Mindful Processing of Email but that doesn't sound nearly as provocative and attention-grabbing, and wouldn't make nearly so many people's heads explode, which wouldn't be nearly as much fun.
So listen: this is what we are really doing.
Think of this as stopping the reflexive knee-jerk reaction of working in your inbox, simply reading and replying. We've all become very well trained by our inboxes: receive an email, send an email. Read your incoming email and then...
Stop. Think. Ask yourself a few questions along these lines:
Change begins with us (and you!)
Here are some wild and crazy ideas on how you can work effectively and openly and without being chained to your inbox:
Use the content repository or content management system of your choice as long as it's NOT YOUR MACHINE. Don't become the bottleneck, or the single point of failure. Put your stuff where people can find it and get it. When people email and ask you for that information, give them a link to the information where you've posted it.
Use wiki pages for knowledge capture and on-demand access. One example, instead of keeping your project status or metrics in a spreadsheet on your machine, think open and transparent and provide that data on a wiki page. if your manager expects a weekly status report, put it there.
discussion forums for collaboration, idea sharing and brai
Use the community blog for news, announcements, and community-wide communications. Why blog? To take advantage of all the technology that allows us to share knowledge more widely ... tags, RSS feeds, aggregators, search.... the list goes on. Rather than sending an 800mg email that immediately plunges 20% of your unsuspecting audience into "mail jail", try blogging your news. Oh, the 80% who aren't in mail jail? I posit that 40% will not read it anyway, either deliberately or by accident when it scrolls "below the fold" amidst a barrage of other people sending news, asking questions, and, worst of all, sharing files.
Besides, I bet a couple of weeks from now, someone's going to ask you for the information again anyway.
Speaking of sharing files.... There are better ways. Instead of mailing a slide deck to 10 people for review and comments, use Connections and if you MUST send an email, send a link to where you have posted the file (or the wiki page from which you are working) so that it can benefit the greatest number of people, who can then bookmark it / subscribe to it / grab the RSS feed, or otherwise self-serve when they need the information. Which means the doc owner doesn't need to send the updated file out to a cast of thousands either.
Oh, it all just makes so much SENSE.
So no, we're not giving up email entirely, and there will be times that we will (gasp!) send an email. We're just going to be mindful in our work and aim to get the maximum value from each interaction.
So, stop and think.
Just because a conversation starts in email doesn't mean it belongs there.
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The long awaited results from our 2011 End of Year survey on Rational Client Support's Social Business efforts are in. You may recall back in December that we ran the survey over the course of the month, ending Dec 31st . Well, we've run it all through our trusty Mega
But first, a quick reminder of the mission, scope, and intent: IBM Rational support's Social Business mission is to improve visibility of support content, helping to solve problems and get the right answers at the right time to the people who need them, to set ourselves as thought leaders, and to improve satisfaction with all aspects of Rational software. The survey's intent was to elicit feedback from you, our direct audience base, to identify who you are and whether or not you are seeing value from our efforts. The scope of the survey was specific to only our followers/fans (direct audience) who consume our content and may interact with us. While open to all, the survey was not intended for a general audience as it is specific to our efforts in the social business space with questions only our fans and followers would be equipped to answer.
And lastly we owe a huge thank you to everyone who took the time to provide responses via the survey. Without that kind of direct feedback, we'd just be shooting in the dark and hoping we hit our targets... helping us to identify the targets means even better accuracy in the future, and better accuracy in the support world means you spend less time and resources finding good solutions to issues when they crop up.
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... A reminder to register for Innovate 2012! We've already spoken about Rational's involvement at Pulse 2012 earlier this week, so why not plug in the reminder to get in on the Early Bird registration for Rational's own Innovate 2012! Need more reasons to register before March 14th's Early Bird deadline to get a $200 discount?
Need more reasons to register before March 14th's Early Bird deadline to get a $200 discount?
Of course we know you like the deeper technical content too, so here's the articles that went live on developerWorks Rational this week: Design message and service definitions based energy industry CIM standards Improve portfolio management with new IBM Rational Focal Point integrations Synchronize CMVC and Rational Team Concert data to get benefits of both This week developerWorks Rational is also highlighting the following items on our home page that you may find of interest.
Design message and service definitions based energy industry CIM standards
Improve portfolio management with new IBM Rational Focal Point integrations
Synchronize CMVC and Rational Team Concert data to get benefits of both
This week developerWorks Rational is also highlighting the following items on our home page that you may find of interest.
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I've hinted about it before.
Inspired by our hero, Luis Suarez, your intrepid blog authors have decided to follow in his footsteps this year.
Jason, Matthew, and I are on a mission ... a mission to take our lives and our work back from the inbox.
Email is a great tool ... for a few things. It is NOT a great tool for many things that we currently use it for today: discussions, decision-making, file sharing, file repositories, questions & answers, newsletters, announcements.
We have the collaborative technology. We have the skilz. It's just a matter of "walking the talk", and persevering. A whole lot of persevering.
So we start today, with the Luis Suarez Magical 3 Step Pattern:
Honestly, I've been such a collaborative harpy for so long, we are doing a lot of this already. But now we're going to do it mindfully and consciously, and track our results like Luis did.
We'll also be providing updates on our progress here, along with the technical content you've come to rely on.
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Did you know IBM Rational will be at Pulse 2012 showcasing solutions from across our portfolio that can help you improve quality and accelerate the delivery of innovative applications?
If you are a client or business partner attending Pulse 2012 from March 4 - March 7 in Las Vegas, Nevada go ahead and swing by the Cloud and Collaborative Development and Operations exhibits and sessions to learn how your development and operations teams can work together to improve quality, accelerate service delivery, and reduce system downtime...
Rational subject matter experts will not only be available at the exhibits, but are also set to present best practices and success stories for collaborating across development and operations in 12 regular sessions, 2 Birds of a Feather Sessions, and 2 Meet the Expert Sessions in the Solution Center. If you attend, you will gain critical insights for transforming your business performance by unlocking the hidden value and agility in your existing organizational and technology investments.
Check out this excellent list of key topics covered in the Collaborative Development and Operations track:
And of course no blog post would be complete without links to more information!
Don't forget to say "Hi" to all the Rational SMEs when you see them... tell them "Notes from Rational Support" sent you... it likely won't get you anything other than a a business card and a smile, but sometimes that's all you need