Notes from Rational Support
Announcement courtesy of Jason O'Donnell, Rational Client Support, Telelogic Knowledge Management & eSupport
Today, August 4th, the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web browser Toolbar which will auto-update the currently installed toolbar. The full new toolbar install is also available at:
This Support Toolbar update addresses the newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default; if your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update released on August 4th has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have also added a "Try the Support Portal" button, and set the “Communications” button for direct access to the Telelogic Support Overview page on ibm.com where the latest Support Transition Communication can be found along with transition FAQs.
We’ve also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Electronic Service Requests (ESR), large file transfers (EcuRep), and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven’t done so yet, download the full toolbar install today from:
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support users through the transition to IBM Rational Software Support. As a Support Client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool, is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
Rational Software Conference comes to five Indian cities this week: Bangalore, Chennai, Pune, Hyderabad, and New Delhi.
All the details can be found here:
Pavan Hoskeri, a Rational Support Engineer out of our Bangalore office, will be live-twittering the event for @rationalsupport.
The hashtag for RSC2009 remains the same for all our global events (#rsc2009), so you can follow the action.
If you aren't following us yet on Twitter, now would be a good time to fix that! :-)
Have you been following the excitement over at the Rational Software Conference in India this week?
I have. Just a tiny bit jealous of @katmandelstein and co., especially after reading this entry from Pavan:
I wanna see!!!!
But Pavan has been doing a great job twittering the event for @rationalsupport,
If you want a recap, you can visit http://www.twitter.com/rationalsupport.
Additionally, Pavan reports:
The Day 1 of RSC 09 Bangalore got over quite some hours ago. Due to issues related to internet connectivity we couldn't give live tweets for the first day. Hence, I am currently at my home and updating the tweets.Sounds like great fun. Stay tuned for more tomorrow!
Just a little advance notice about an exciting series of Rational Team Concert/Jazz Open Mics & webcasts planned for this autumn.
We are in the process of scheduling these now and updating our website, but in true web 2.0 fashion, you get to hear it here first!
Check out this exciting line-up:
Many thanks to Ali Manji for his work in pulling these together!
What @RationalSupport tweets were the most popular in July, as measured by click-throughs to our content?
Check it out!
Lots of good stuff here ... what do YOU want us to tweet about?