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This weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time
kellypuffs 06000168YK Visits (1366)
The IBM Support Portal has been updated again in May based on your feedback!
IBM has significantly updated the IBM Support Portal application in early May, with improvements to make this worldwide, consolidated support site for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
This release features improved product selection, the addition of Technical Support Chat to the Service Request pages, improved navigation and much more.
Complete details may be found at the IBM Electronic Support Blog.
AcdntlPoet 2700019V2G Visits (2190)
Here's some GREAT stuff which you should see! Have you been to developerWorks Rational lately? No? Well now's your chance to see some of the excellent work going on over there! If you aren't familiar with dW Rational, it is the place to find great technical resources and best practices for the Rational software platforms.
To make it even easier for you, there is an RSS feed so you can consume the newest dW Rational content directly from your feed reader right when the content is published! But since you're already here and reading this blog, I'll highlight the following three articles newly published live on developerWorks Rational:
AcdntlPoet 2700019V2G Visits (1974)
And don't forget tomorrow's webcast w/ Grady Booch: Insider's guide (and discount for attendees) to IBM Innovate: http
(05/05/2011 at 11:00am EDT)
AcdntlPoet 2700019V2G Visits (2239)
In this demonstration, you will see how you can reduce the time, cost and risk of developing products and systems by helping you capture, analyze, and manage requirements from conception to end of life. You will see the System and Software Engineering Accelerator. It includes DOORS, Team Concert, Rhapsody and Quality Manager. It covers requirements management, traceability, model-based system engineering, model-driven development and test:
kellypuffs 06000168YK Visits (2001)
Rational Developer for Power Hub, has announced the availability of a whole boatload of new IEA (IBM Education Assistant) demos: materials for Installation and configuration, IBM i application development, C and C++ development for AIX and Power Linux, and COBOL development for AIX are now available for Rational Developer for Power Systems Software V8.0.
He's got all the scoop over there:
Over 25 new educational demos all in one spot - IBM Education Assistant
AcdntlPoet 2700019V2G Visits (2122)
Have you been putting off using the IBM Support Portal to find that critical piece of information to help you through an issue just because you thought it was too tough to navigate? Well now you don't have an excuse as we show you how simple IBM Support Portal really is!
This video demonstrates the 3-step quick start process for getting started using the IBM Support Portal for your on-line technical support needs:
Dying for even MORE information on IBM Support Portal and other IBM eSupport tools or tips/tricks? Have no fear! Check out the other 31 videos on the IBME
AcdntlPoet 2700019V2G Visits (2893)
You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below. We've set him up to help here on NFRS where he'll be blogging about whatever strikes his fancy; my guess is he'll be sharing a lot surrounding his efforts with Youtube and IEA modules to start...
But, rather than just dump him in, we figured we'd take this opportunity to provide a more formal introduction and give a face and personality to the man behind the posts. In the same vein as last year's Meet the Peeps series, I'm pleased to introduce Mr. Matt Quimby:
Matt, tell us a little about yourself:
Who are you, what is your role in Rational Client Support?
I am a techie and geek who loves working with web technology, mobile gadgets, and computer hardware. As I gained experience in the software industry, I found that I enjoyed working with documentation, education, and project management.
I am currently a Knowledge Manager for Rational Client Support. I focus on organizational projects in creating multimedia content like IBM Education Assistant modules and YouTube videos. I work with various other types of documentation and write about them on our social business channels. I also help with feedback and projects aimed to improve the IBM Service Request tool.
How long have you been working for IBM and Rational?
I will be starting my sixth year with IBM in June. I started in and have been with Rational the whole time. This year, I am excited to have opportunities to work with more colleagues in other software brands as well.
Have you had any other roles in Rational?
I started with IBM as a support engineer for Rational ClearQuest. In additional to working with that program, I was able to experience other applications with which it can integrate. These include IBM DB2 database and the different Rational testing products.
I continued working with ClearQuest as a Knowledge Engineer; a role where I worked with product-level documentation, education, and social networking activities. In this position, I collaborated regularly with development, release engineering, and the KM team.
What inspires you in your work?
It feels great that I can contribute to activities that positively affect not only the success of IBM clients, but my colleagues’ abilities to work with those clients. Being able to work with cool social networking, documentation, and multimedia tools in the process is a bonus. Change is constant, and I am always challenged to identify and act on improvements.
How do you grow your technical skills?
I try to stay on the lookout for new technologies and tools to see if they can improve the way I work or be applied to business processes. When presented with a new process or tool set to work with, I like to immerse myself in the technology and work with it hands on. It helps me understand its workflow and gets my thought process going on how it can be improved or applied in different ways.
In your spare time, if you have any, what hobbies or activities interest you?
I like being with friends and family, especially outdoors when the weather is nice. I like visiting new places and taking pictures. I would like to get into advanced photography as a hobby. When I have to time to do so, I like to experiment with different web, mobile, and computer hardware technology. I also like to play video and tabletop games.
What type of gadgets do you use?
I probably work with too many types of gadgets for my own good. I like researching mobile gadgets; specifically advances and new offerings with smartphones, tablets, and notebook computing. I have used smartphones since the Windows CE days, and gave Android a try over a year ago. I enjoy the different experiments I can try with customizing that operating system.
So, now that you know a bit more about Matt, give him a warm welcome and a gentle nudge to provide you with the content you want to see! We'll be sure to hold his feet to the proverbial fire for you
kellypuffs 06000168YK Visits (2365)
Also available is the April 2011 AIX PTF for Rational Developer for Power Systems Software V8.0 and the April 2011 Power Linux PTF for Rational Developer for Power Systems Software V8.0.
Fix List: htt
Readme DCF: http
Download DCF: htt
April 2011 AIX PTF:
Download DCF: htt
April 2011 Power Linux PTF:
Download DCF: htt
mquimby 060001FAVB Visits (2268)
YouTube page of the video for more information and a link.)
Be sure to subscribe to the IBM Rational Support YouTube channel to stay updated on new videos from us and our Rational colleagues on other YouTube channels.