kellypuffs 06000168YK Visits (2062)
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support userse through the transition to IBM Rational Software Support. As a support client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
This Support Toolbar update coincides with the June 2nd releases of newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default. If your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have set the "Communications" button for direct access to the Telelogic Support Overview Page on ibm.com where the latestSupport Transition Communication can be found along with transition FAQs.
We've also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Service Requests (Sr), large file transfers (EcuRep) and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven't done so yet, downlaod the full toolbar install today.
kellypuffs 06000168YK Visits (1691)
The Rational Electronic Support Team will be walking you through ibm.com - providing best practices for navigation and searching.
There will be two sessions today, June 2 in Europe 4 at the Dolphin hotel. Session 1 is from 2pm-3pm, and Session 2 is 3pm-4pm.
Please join us!
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Global Rational User Group Community Reception
Location: Business Partner Cafe
Tuesday June 2, 6:00-7:00pm
We would like to take an opportunity to thank our Global Community Members for making our Rational User Group community such a success. The Rational User Group Community Reception will be your opportunity to meet one another and some of our special guests from the Rational software brand. We look forward to seeing you there.
Solution Center Pedestal #3 - Global Rational User Group Community
Monday, June 1, 5:00 p.m. - 8:00 p.m.
Tuesday, June 2, 11:00 a.m. - 1:00 p.m.; 4:30 p.m. - 6:00 p.m.
Wednesday, June 3, 11:00 a.m. - 2:00 p.m.
Attendees will be able to speak with user group members and leaders about their experiences with the Rational User Group Community. There will be onsite registration for Rational User Groups worldwide. Register on-site and receive a free gift.
Global Rational User Group Community Birds of a Feather Session
Rational Users Got Talent
Participate in reality show setting where we will vote on Rational user group best top tips with the help of the GRUG Council who will act as the judging panel.
Location: Asia 1
Tuesday June 2, 1:00 pm-2:00 pm
kellypuffs 06000168YK Visits (1883)
kellypuffs 06000168YK Visits (1761)
Sooooooo much stuff happening this evening... pick your poison:
Solution Center/Exhibit Hall Reception
Location: Atlantic Hall, Dolphin Hotel
Time: 4:30pm - 7pm
Super Women's Reception
Location: Asia 5, Dolphin Hotel
Time: 6pm - 8pm
Location: Atlantic Hall, Business Partner Cafe, Dolphin Hotel
Time: 6pm - 8pm
Analyst Roundtable Discussion with Evans Data Corporation: Developing for and on the Cloud
Location: Europe 4, Dolphin Hotel
Time: 6:45pm - 7:45pm
Where will YOU be?