Check them out below, or head over to their Youtube Channel here!
Using My inventories for product selection- This video discusses enhancements of the IBM Support Portal to make product selection easier for you based on knowing more about your inventory. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT
And don't miss these other two great videos from IBM Electronic Support as well!
Locale Specific Links to the IBM Support Portal- This quick tip video discusses the worldwide, locale-specific enhancements IBM is making to access the IBM Support Portal. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT
Using IBM's Software Product Compatibility Reports- Learn how to use IBM's Software Product Compatibility Reports to quickly and easily generate custom reports about compatible IBM software combinations. Access the reports from the IBM Support Portal at:http://ibm.co/SupportPortalfromYT
With Kelly moving on to her new role, we (she and I) thought this would make a perfect time to set another milestone on our Working Outside the Inbox (WOTI) series with some lessons learned, some failures, and some successes as well. Make no mistake though, just because we are recapping our blog series does not mean we are abandoning the WOTI ideas and principles. Far from it, in fact. As you'll find below, from our experiences with the initiative we are more dedicated than ever to using the right tools for open and transparent collaboration.
First up, where did we see our failures?
Jason: I tend to forget to not reply to emails and default back to using email when busy and unfocused. Continuing to use email when there are better alternatives for the conversation I am engaged in (or starting) was my single largest failure over the course of these past six months. I did always feel a pang of guilt when I sent "bad" email though...
Kelly: You'd think I'd know better , but I was expecting magic to happen immediately, as everyone MUST see the innate value of what we are doing. In fact, Working Outside the Inbox is a marathon, not a sprint .... rather, it's a mindshift and a new way of working, one that, through constant exposure and once embedded in one's "muscle memory", becomes the new standard way of working. Like Jason says, it's easy to fall back into old habits, or grow discouraged in the early days. Your results will not be immediate.
But let us not despair, for these failures didn't diminish our successes! Surprisingly, even without dedicated focus or and organized official initiative in place, all of us participating here found some level of reduction in frivolous email.
Jason: Anecdotal evidence showed me that after a week's vacation, my inbox was easily handled within a single day upon returning to the office, a feat unheard of prior to this effort. Most email seen is now in the form of automated notifications which I periodically disable as I add the corresponding wiki or discussion forum to my RSS Reader. All this allows for uncluttered, easy use of "good" email: private communications of confidential or sensitive nature.
Kelly: Success snuck up on me as well ... gradually more and more of the email I received was in the form of automated notifications, and only rarely does my email include slide decks or file attachments, which for me, is the biggest win of all. No more "mail jail"!!!! The volume of email I receive that needs to be processed IN MY INBOX is reduced to onsie-twosies. Everything else is handled in the right place .... Rational Team Concert for work items, commentary and documentation, Connections Communities for shared collaboration and knowledge sharing. Rational Asset Manager as our document repository. So guess what? I don't need to sit with my inbox open all day, addressing the deluge. How cool is THAT?
And lastly, what WERE our lessons learned from all this?
Jason: First and foremost, culture change is a long and difficult road fraught with speed-bumps around every turn. It is frustratingly slow and requires both a deep commitment and resilient spirit. Secondly: sometimes the right thing to do isn't the easiest. There is indeed an initial extra effort we need to take when trying to move conversations to the right tool, and this isn't always an easy task, but the benefits are readily seen once all participants in the conversation are on board.
Kelly: My biggest lesson learned ..... don't reply to email ..... rather, use your email to model the kind of collaborative habits and behavior you hope to see. If people send an email asking for information, DON'T JUST ANSWER THE QUESTION. Provide a link to where you've posted the answer/information for all to benefit from. Persevere in your efforts to work openly, transparently, and collaboratively .... it's the right thing to do. It's the smart thing to do.
Shared knowledge is power!
Did you miss any of this blog series? Fret not, faithful readers, here is the complete topic list which you can also find via the woti tag:
Working Outside the Inbox: The Adventure Begins!
Working Outside the Inbox, Step 1: Stop Replying to Email
Working Outside the Inbox, Step 2: Group Conversations and Identify Use Cases
Working Outside the Inbox, Step 3: Move conversations to the right home!
Working Outside the Inbox, Step 4: Record Progress, Set an Example and Act as a Change Agent!
Working Outside the Inbox: Let's Talk About Attachments
Working Outside the Inbox: Speed Bumps ahead!
Working Outside the Inbox: Those pesky status updates
Working Outside the Inbox: Put your Inbox in the upstairs bathroom
Working Outside the Inbox: Returning from vacation
Introduction on renewals concepts:
Why you need to apply maintenance to a license file or need to renew a license (even when a license file says permanent), let's start with a software purchase:
When you purchase a product/software you will have a valid maintenance (date in the license file) for one year (license type will be permanent though), From the next year onwards, the license needs to be renewed in order to download the latest release of the software/product, So the renewal of license will entitle a user for support and the upgrade to the latest release (available) of the software.
For products using date based licensing version, you will see both the original license order plus any renewal order for that product. The License Key Center will list the Renewal Order as a separate line in your account. To apply this to your license key, select the Renewal Order and it will give you the licenses associated to choose from. You may then add the quantity of the renewal per product and regenerate the key. Note, only registered licenses show up in the list of licenses available for upgrades using the renewal order. Important! The Original License Order and the Associated Renewal Order have to be registered on the same IBM Site ID. To be able to apply the renewal order and upgrade the license keys the orders need to reside on the same License Key Center account ID which is the same as your IBM Site ID
How to apply maintenance to the licenses using Rational License Key Center:
To begin with, let us understand why we need to apply maintenance to the permanent license file.
A database license key has the Subscription and Support (S&S) end date or Maintenance End Date in built as the license key version. For example:
INCREMENT Change-Base telelogic 2011.1215 permanent 2 \
VENDOR_STRING=T10-999999:Admin ISSUED=01-Jan-2011 SIGN2="XXXX \
(example 2011.1215 = Dec 15, 2011 is the end date of your current S&S)
The license key can be used with any software version released before the end date of the in built license version (S&S end date). To be able to use any new release, the license key needs to be updated with new S&S orders for each period of renewal.
How to apply maintenance (S&S Renewal) to the existing license file:
Log in to IBM Rational License Key Center:
(User name and password required. If you do not remember the password, It can be regenerated by clicking on “forgot password” as shown in the above screen capture bottom left corner)
Click on "Get Keys" in the left navigation bar as shown below:
Select the Product for which maintenance or S&S renewal needs to be applied, lets say DOORS, then select the product and follow the instructions ahead.
If the licenses are already generated, then click on the respective S&S renewal link based on the renewal purchased or latest renewal available, check the box and click on
In the "Required Information" screen, ensure you check for the correct Hostname and Host ID:
Additional Information on how to get the hostname and the Host ID of a Microsoft Windows machine:
Click on Start -> run -> cmd
In the DOS prompt type VOL and hit return, this will give you the “Volume serial number”. This is the same as the “Disk Serial Number” or the Host ID,
Similarly, if you type HOSTNAME in the DOS prompt and hit return it will get you the machine name.
In the Version column, drop the box and select the latest version of the product and check the Original Maintenance End Date to be the current one. Please see below, Taking an example of Doors, we can choose the latest version while applying the maintenance to the license file:
In the Usage Quantity, key in the number of the licenses that needs to be upgraded to the latest maintenance.
Click on "Generate" and then download the latest license file by clicking the button "Download License Keys".
Author: Saurabh Tyagi
Just a quick note to let you know that I have accepted a new role in IBM, still focused on collaboration, communities, and knowledge-sharing, but outside of Rational Client Support.
It's been a great ride, and I'm looking forward to new opportunities and challenges. Notes from Rational Support is going strong and I leave you in the Most Capable Hands of my Wonder Twin, Jason O'Donnell and the growing cadre of bloggers in Rational Client Support.
They, and everyone else at Rational Client Support, inspire me every single day with their dedication and passion for client success. You've got a great bunch of people to work with.
It has been my pleasure and joy to share knowledge with you here, and I hope we have been able to make a difference for you. So, of course, consider this one last plea for feedback from me. If you have found this blog to be of value to you over the past several years, a quick comment would be greatly appreciated.
As always, you can find me on t'internets as kellypuffs. (And hopefully, Jason will let me come back with the odd guest post now and then
* Jason's Editorial Note:
We wish Kelly all the best in her new endeavors! While we are very sad to see her go, we are also incredibly happy that she has such a wonderful opportunity to bring her skills to other important projects within IBM. This blog began as Kelly's brain-child; a way to bring personality and voice to the Rational Support crew and to provide our amazing clients with great tips and useful content to help in your daily jobs. Luckily, Kelly won't be going too far away! As she will continue her work in the social spaces for IBM, the editorial staff here will make sure she has a spot for guest posts whenever she has content appropriate for a Rational Support focused audience, be it product or thought leadership specific items. We enjoy her voice here and are pleased she will still be hanging around!
As you may have already noted, we are also adding other post authors to our growing list of contributors (it takes a lot of people to replace Kelly!), and will continue with this trend to make sure the blog here remains a solid and valuable resource for our clients and other IBMers as well. It is our commitment to take Kelly's work here and carry on the ideals she set forth when she began this blog: open, transparent, and authentic communication and collaboration for mutual success.
Integrating Rational Focal Point with Rational solution for CLM applications, Part 1- Set up: Learn about Rational Focal Point integration with the requirements management and change and configuration management applications of Rational Solution for Collaborative Lifecycle Management. Part 1 of this demo series includes: Setting up a workspace, adding members to a workspace, and assigning roles.
For the remaining 4 parts below, be sure to click through the title link to get to the videos... you won't want to miss these:
Integrating Rational Focal Point with Rational solution for CLM applications, Part 2- Configure: Learn about Rational Focal Point integration with the requirements management and change and configuration management applications of Rational Solution for Collaborative Lifecycle Management (CLM). Part 2 of this demo series shows how to: Register Rational Focal Point as an incoming consumer in the CLM server, establish the connection with the CLM server in Rational Focal Point, configure attributes for storing CLM artifacts in Rational Focal Point, and add view commands for bulk operation.
Integrating Rational Focal Point with Rational solution for CLM applications Part 3- Add as an outbound friend: Learn about Rational Focal Point integration with the requirements management and change and configuration management applications of Rational Solution for Collaborative Lifecycle Management (CLM). Part 3 of this demo series continues to configure the integration between Rational Focal Point and Rational solution for CLM applications. Learn how to: Add Rational Focal Point as an outbound friend in Rational solution for CLM, configure consumer authentication and configure the preview view for published elements.
Integrating Rational Focal Point with Rational solution for CLM applications Part 4- Publish business needs: Learn about Rational Focal Point integration with the requirements management and change and configuration management applications of Rational Solution for Collaborative Lifecycle Management (CLM). In Part 4 of this demo series, learn how you can mange the Rational Focal Point business needs with the CLM applications. Learn how to: Add business needs in Rational Focal Point, create project proposals and approve them for implementation, publish business needs as requirements to the requirement management application, change the status of the requirements in the requirement management application, and track the progress from Rational Focal Point.
Integrating Rational Focal Point with Rational solution for CLM applications, Part 5- Check the progress and generate reports: Learn about Rational Focal Point integration with the requirements management and change and configuration management applications of Rational Solution for Collaborative Lifecycle Management (CLM). Part 5 of this demo series shows how to: Publish the project proposal with the business needs from Rational Focal Point to change and configuration management system as a project with work items, change the state of the work items in the change and configuration management application, track the work item state from Rational Focal Point, and generate the traceability report for the business needs.
Things have slowed a bit now with Summer holidays and vacations. But fear not, we've still been busy working to bring you the latest fixpacks and releases for your products to make sure you're running in the best possible environments you can. So, why not take this quiet summer Monday, grab another cup of coffee, and check out the following Rational downloads which have been released over the past few weeks since July 27th, 2012:
For some reason I am not as yet able to identify, there has been a great amount of increased chatter across the internet surrounding Google's 20% time concept. Perhaps it is the ever growing need for us to filter through all the information flooding us every day and take time to focus on the things that make us happiest. While Google has formalized the idea into more structured policy, here in IBM Rational we've been doing the same kind of thing for quite a while now, albeit in a more unstructured way; a bit looser to help the creativity flow...
You may have seen some of our posts, like this one, with the prefixed phrase "Think Friday: ". This is our way of helping to drive the concept a bit more loosely among IBMers, as well as highlighting some of the things we're thinking about in a more external fashion. For us, "Think Friday" is an opportunity to take some time to devote to other projects, ideas, or research outside of our normal day-to-day work. This doesn't mean that we don't actually work on Fridays, but rather it is the umbrella concept that allows us to take that 20% time (after all, 1 day out of five does indeed equal 20%) and use it however we wish, giving us that chance to focus on some of the more innovative ideas we all have. Sometimes it occurs on Fridays, sometime it may be the last hour and half of every day, or maybe it is 20 minutes picked here and there as it is available; in any case the idea is to take that time and focus on a project of your passion.
We've even semi-formalized the idea in an additionally different way with our internal Hackdays, where we take a designated day and hack on ways to "make things better", regardless of what those things are. The hacks run the gamut from applications to process changes, from internal focus to global reach. Some hacks are code snippets, while others are as intangible as a 20% time idea or as simple as working on a thought leadership style blog post. Whatever it is we want to hack on, we have a day to do that in a loosely organized fashion with local-office events spanning the globe providing for an environment to work individually or collaborate with others.
What is a HackDay? Well, it can be whatever you wish... In IBM this is how we loosely define it (liberally taken from our internal Hackday site):
"HackDay is a loosely organized event designed to help people come up with interesting "hacks" to help make things better.
The great way to think about this is as an event where you can put pen to paper and make the ideas in your head materialize. We want to see what you can do, what you can create, what you can imagine. What would you be able to accomplish if just given the opportunity?
What you decide to do and how you do it are completely up to you. We have no rules and no clue about what people may end up submitting. We simply provide the framework and a date so that we can all shoot for something in common. Peer pressure is great motivation.
We want this to be your opportunity. We want this to be your motivation. We want this to be your hack. This is what we call HackDay."
Regardless of whether it is an organized policy like Google's, or a company value like the "Think Friday" ideal we hold in IBM, what better way to support innovation and new ideas than through allowing each and every person in the organization to take the time to think and create; to work on a project of passion? From personal experience, I'm continually surprised at the amazing things we can do when given opportunity to simply put more thought to building out our ideas and see what comes of them.
Why not organize your own Hackday, or implement the "Think Friday" core value in your own organization? I can assure you the benefits you'll see will be potentially epic in scale!
image credit: (cc) Some rights reserved by HarshLight
Licenses and their types:
What Is a License?
A software license (or software licence in normal English & Commonwealth usage) is a legal instrument (usually by way of contract law) governing the usage or redistribution of software. All software is copyright protected, except material in the public domain. Contractual confidentiality is another way of protecting software. A typical software license grants an end-user permission to use one or more copies of software in ways where such a use would otherwise potentially constitute copyright infringement of the software owner's exclusive rights under copyright law.
Most IBM Rational software products require specific license keys in order to use them. They can be downloaded from the License Key Center,
An authorized user license (formerly called a node-locked license) is created for a specific client. The authorized user license allows a user to use an IBM Rational® product only on that specified client. The user can use multiple sessions of a product concurrently on the specified computer by using a single license key. Because authorized user licenses are uncounted licenses, no license server is required to manage them.
Example of an Authorized user license is as shown below, license once generated will look like:
Authorized user fixed term license (FTL)
An IBM Rational Authorized User FTL (formerly called a user-based license or per-user license) allows a single, specific individual to use a Rational product for a specific length of time. Purchasers must obtain an Authorized User FTL for each individual user accessing the product in any manner. An Authorized User FTL might not be reassigned unless the purchaser is replacing the original assignee on a long-term or permanent basis.
Currently, this license type is not available for Rational products based on the Eclipse framework.
For details please see the following link: http://www.ibm.com/software/rational/howtobuy/licensing/faq.html
Licenses are active based on the date you bought the license, or the date your maintenance period ends (whichever is later).
You cannot use versions of Rational products that are released after your maintenance contract has expired. New licenses are issued to you when your maintenance is renewed.
For example, an INCREMENT line for Rational DOORS looks similar to this line: INCREMENT DOORS rational 2011.1231. The license version 2011.1231 reflects the maintenance expiry date.
Note: Licenses generated since October 2010 do not contain FEATURE lines. INCREMENT lines are used.
A license administrator installs the Rational License Key Server on single, multiple, or redundant servers. The administrator then installs the floating licenses on the license servers. These floating licenses are created for the specific license server.Client users obtain licenses from the license server when they start the license server. One license is granted per client per product, except performance testing products. Performance testing products can check out multiple licenses.
Floating licenses allow anyone on your network to use Rational products while a license is available. The number of licenses that you purchase and register in License Key Center determines the maximum number of users who can use Rational products concurrently.
Please see below how a Floating License looks like, It will have a sever line with a VENDOR DEMON ( shown in RED BOX ).
Similar to a floating license, except the license administrator assigns licenses to specific users. Only specific users can request floating license keys from the license server. A named-user floating license requires a license administrator to create a list of authorized users.
Named-user license keys act as floating license keys, except during the import process. IBM Rational® License Key Administrator (LKAD) gives you the opportunity to specify a user for each license key. You assign a user to a key by editing the options file ibmratl.opt. The options file locks the floating license key to the user; allowing the user to use IBM Rational products on multiple clients.
How to set up an option file and common feature used in the file, please see the links below:
A license activation kit contains the permanent license key for your product. You purchase the activation kit, download the activation kit compressed file to your computer, and then use IBM® Installation Manager to import the activation kit (a .jar file) to activate the license for your product.
How to Import an Activation kit, Please see below,
Technically, token licenses work the same way as a floating license. However, there is a difference when it comes to the way the license checks out for consumption.
The Token based license model allows you to buy a certain number of Tokens (or token-based licenses) for a group of entitled products in an organization. If you use a Rational tool that utilizes a token-based licensing model, then the FEATURE/INCREMENT line in the license file will specify the number of Tokens for check out in total. Tokens do not tie to a product. When the applications are closed, the tokens return to the pool for other end users with any token enabled application to use them.
A process permits and keeps track of the number of licenses used. Each application that uses FLEXnet has its own vendor daemon. Rational License Server TL daemon is telelogic, while the Rational License Server v8.1.1, which supports token licensing, comes with the ibmratl daemon. The IBM Rational product and the Telelogic daemon communicate in typical client-server architecture by making use of TCP/IP protocol.
As described, token based licensing helps in re-using the same licenses for different products as and when the need arises.
Please see the order quantity in bulk 1853 now this can be used according to the value of the token for each product.
Note: Mixing tokens-based and non-token-based licenses is not a recommended practice. However, you can mix tokens with traditional product floating licenses. The consuming occurs with floating licenses first, followed by the tokens. You can specify the floating licenses and tokens in the same license file for a single license server. You can also separate into different license files or license servers. The floating licenses must precede the token licenses in the license.dat file.
You cannot mix user-based, per-user, node locked licenses with token-based licenses.
Pictorial representation of how Tokens work:
Temporary (evaluation or emergency) :
TLA (Term License Agreement) TLAs allow users access to IBM Rational software for a negotiated time. The expiration date is built in to the license key. A time-limited license issued to a customer for using IBM Rational products. You can use the license on a computer until the specified expiration date. Temporary license keys can be floating or authorized user. Temporary keys are generated only for single or multiple license servers. The keys are not generated for redundant servers.
Note: The Rational Client Support Team does not have authorization to provide Temp/Eval Licenses and if needed, user will have to get in touch with their respective Sales Representatives, To evaluate a product, ask your marketing representative for an evaluation key.
License key files are installed in install_dir\common\ unless otherwise noted.
License key files file name with description:
- rational_temp.dat : Contains all authorized user temporary license keys. Obtain a permanent license key to use your IBM Rational product past the temporary license key expiration date.
rational_perm.dat : Contains all authorized user permanent license keys. Go to IBM Rational License Key Center to request permanent license keys.
rational_server_temp.dat : Contains all temporary floating license keys on a license server. Obtain a permanent license key to continue to use your Rational product.
rational_server_perm.dat : Contains all permanent floating license keys on a license server. Go to Rational License Key Center to request new permanent license keys.
These links are document references or as other sources of information:
Author: Saurabh Tyagi
During August and September IBM Rational Client Support will be conducting a Customer Orientation Webcast series, geared specifically for our new Green Hat clients, but open for anyone to attend.
We are inviting you and your clients to attend our August/September Customer Orientation Webcast series, and to help ensure that you get the maximum utlization out of your IBM products.
During this informative 45 minutess presentation and Q&A, we'll explain how to:
- Obtain the most out of your IBM Support Experience. We will walk you through FAQs, tech bulletins, forums, and much more.
- We will discuss/demo how you can create cases, update existing cases, escalate cases, generate case reports, and submit enhancement requests using the IBM Support Website.
- We'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved in administration or utilization of any Green Hat products, please let them know about this webcast that can be helpful in introducing them to IBM Support.
We look forward to meeting you at our next webcast!
This webcast will take place weekly, Aug 15 - Sept 30, on a rotating schedule to accommodate all time zones. You need only attend one session at a time convenient for you.
|Wednesday, Aug 15, 2012||9:00 am EDT|
|Wednesday, Aug 22, 2012||1:00 pm EDT|
|Wednesday, Aug 29, 2012||10:00 pm EDT|
|Wednesday, Sept 5, 2012||9:00 am EDT|
|Wednesday, Sept 12, 2012||1:00pm EDT|
|Wednesday, Sept 19, 2012||10:00pm EDT|
|Wednesday, Sept 26, 2012||9:00am EDT|
|Join the Web Conference:|
Conference ID: 3648654
Dial in for audio
US Toll free number: 1-888-426-6840
Participant passcode: 79215634#
Participants may log on to the following Global Access Website to view a complete list of available Global Access and Customer Care Contact Numbers: https://www.teleconference.att.com/global. Users will be required to enter the Dial In Number and Access Code.
Also, as a reminder, please check out our Green Hat Support Overview page on ibm.com, for important links and FAQs about the Green Hat transition and to help you find the information you are looking for.
For a Rational License server ( version v 8.1.2 or above ) to work properly using IPv6 addresses, all systems in an enterprise (including the network hardware and software) must be configured properly to support communication using IPv6 addresses.
Before testing or deploying a Rational Common Licensing-supported or -based application that supports IPv6 or IPv4/IPv6 dual communication, make sure that all systems on the network can communicate successfully. If the license server will run under any of the following operating systems, it can communicate with clients using either IPv4 or IPv6 (as long as the network is configured properly).
- Any supported edition of Windows Vista
- Any supported Linux platform
- Any supported Unix platform
Because these operating systems support dual-layer communication, both IPv4 and IPv6 enabled clients can communicate with an IPv6 license server. Moreover, IPv6 clients can communicate with an IPv4 license server using the IPv4 address, as seen below:
In the case of a license server hosted on Windows XP or Windows Server 2003 operating systems, there are certain drawbacks because of limited dual-layer support on these operating systems.
- IPv6 enabled clients can communicate with an IPv4 license server running on these operating systems.
- IPv4 clients cannot communicate with a Ipv6 license server running on these operating systems. You might receive “FLEXlm -16 error “ on the client end , refer below tech note to fix the issue: http://www.ibm.com/support/docview.wss?uid=swg21516145
Author: Pankaj Sharma