Sumant Renukarya 270002B42N Visits (1491)
It is possible to export and import the work items from a repository to another. Here was a unique situation, which demanded additional work.
We were trying to export workitems to CSV and import it in to other repository. It is possible to get the XML data entered in an attribute of a work item upon export, if that attribute is of the type wiki or HTML. However we had an attribute of the type largeString, which had XML content as the data for this attribute.
Exporting the work item to CSV in this case did export the attribute but not the XML data to CSV.
==> Here are the steps that we took, to bring the XML content from the attribute of the type large string at the target project area. It makes use of Temporary HTML attribute for this cause.
4. Apply the script to the LargeHTML attribute.
Please note, the use case mentioned here may not be applicable to all users performing an export and import, as this was a unique situation with a non-typical solution.
irenebond 270000P84P Visits (1301)
Flip or Flop, Rehab Addict, Renovation Raiders rest my brain after a long day. When they find an intriguing listing these investors look at the neighborhood comps, zoom to the property and poke around the perimeter attempting to peer into filthy windows. They examine refuse piles as if on an archeological dig, try to gauge the viability of the roof and foundation and then bolt back to their cars. Speeding to the courthouse steps they formulate a bidding strategy and make some wild estimates as to potential return on investment. With a flip of the hand they throw down a few hundred thousand dollars.
Keys In hand they nervously enter the darkened structure and begin to learn just how far out of reach their target ROI is. The sooty smoke detector atop the trash heap – thrown out after a fire gutted the kitchen. Water stained ceilings mean the roof has been leaking a while and hearts sink as they encounter termite trails meandering down the walls. Their margin target has been shot to hell…
It’s fascinating because this buying process is the antithesis of corporate buying decisions. Tangible ROI is the central concern of every client considering the purchase of IBM’
Home renovators all want state of the art kitchens with wide open vistas, but challenges often arise when the contractors start to open up walls. That’s when they discover that without the addition of a big beam, the upstairs bath tub is on its way to becoming a patio planter.
Just as it’s simply not possible to envision what’s inside walls, until we start working together, AVP can’t understand every nuance of your software development environment. Within a matter of weeks your dedicated AVP resource develops that expertise and will be working with you to recommend the right structural reinforcements and IBM resources to enhance process and performance, while being ever mindful of your business goals.
And though we can’t invite you to come and view our new showcase home, while you’re at Innovate we can invite you to meet some of our most important clients and hear their ‘renovation’ stories. They represent companies that invest in AVP year after year, because we make their lives easier and offer solid ROI. Real results delivered in real time.
Interested? Ask us how.
One of the users using IBM Rational Team Concert (RTC) 4.0.1 were planning to move some work items to a different repository.
To do this, they were considering the following options along with some requirements:
a. Move the work items, preserving workitem ID and if possible history also.
b. Export workitems to CSV file and then import it into other repository.
Here is the information that should help users with similar queries:
So those references would break if the work item is moved.
AcdntlPoet 2700019V2G Visits (1110)
Managing Parallel Streams of Requirements with Rational DOORS- In this video, Doug Babcock, a lead developer of requirements at GM, with 17 years experience, will lead you the methods of developing and synchronizing streams of requirements including branching, comparison and merging of requirements between modules within DOORS.
AcdntlPoet 2700019V2G Visits (941)
How IBM Uses Knowledge Centered Support (KCS)- This video describes how IBM captures knowledge while solving client issues, and then publishes this knowledge on the Web. Visit the IBM Support Portal at:
KCS in Rational Support adopts the concept of "Just in time, not Just in case". This is a great catch-phrase that captures our knowledge management practices here in Rational Client Support. And we thought you might be interested in learning a little more about that.
We believe that knowledge base content (in a support context) is different and should be managed differently from other types of technical content, like documentation, white papers, or manuals. Technical Support content is dynamic and needs to be created, managed and delivered for "just in time" accuracy and freshness. A piece of support content is most valuable within the first 30 days of the problem being discovered. Unfortunately, many organizations take 60-90 days to document and release new solutions, which is ... sub-optimal.
Let's take a (whimsical, and totally hypothetical) example:
We believe the same is true for our business, and client surveys bear this out.
We want to fill knowledge gaps (yours and ours) as quickly as possible. We value accuracy and speed over presentation and format.
That is why we focus on "just in time", not "just in case". Content is created in the context of the issues a client is facing this minute - in the context of a PMR. We're not building an encyclopedia, we are providing solutions. And we create those solutions at the time they are being demanded. We recognize that knowledge is more accurately captured at the moment of using it, not in attempting to recollect it accurately later, which is why we ask our support engineers to capture their knowledge use in the PMR workflow. Capturing knowledge for reuse is not something we do afterwards, if we get a spare minute. It is an integral part of the core business.
Everyone in Rational Client Support is a knowledge worker. And you win.