You know her from twitter and blog fame here, now see how Kelly is sky-rocketing into stardom with her second part in a developerWorks series on How to work with Rational Client Support: Part 2 . In this second article, she outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. This article even includes a handy chart to help you determine the business impact and severity or your issue. Along with the what's, how's, and why's she presents in this article, Kelly also provides some very valuable resources for learning, downloading trials/evals, discussing, and connecting with IBM support for even more information. You guessed it, this article is chock full of goodness as you've come to expect from Kell
And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain, if you had previously missed it...
About the author: Kelly Smith is a self-described “knowledge activist” with the Rational Client Support organization who works out of the IBM Mass Lab in Littleton, Massachusetts. Obsessed with knowledge-sharing, collaboration, and proactive support, she is one of the voices behind the "Notes from Rational Support" developerWorks blog. You can reach her on Twitter @kellypuffs.
About the author:
Kelly Smith is a self-described “knowledge activist” with the Rational Client Support organization who works out of the IBM Mass Lab in Littleton, Massachusetts. Obsessed with knowledge-sharing, collaboration, and proactive support, she is one of the voices behind the "Notes from Rational Support" developerWorks blog. You can reach her on Twitter @kellypuffs.
PUBLISHED: New ClearCase Whitepaper: Leverage Eclipse product capabilities to simplify VOB content handling for CCRC
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Special thanks to author Fred Bickford!
Do you want to receive automatic notifications of new ClearCase content?
Go to our award winning IBM Support Portal and:
Install an RSS reader and subscribe to the ClearCase feeds: http
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In IBM we know you likely have products across our expansive portfolio... and while we may be focused on Rational Support specifically here, we also recognize that you may also benefit from some of our counterparts across IBM support. To help you identify, follow, and engage with support across IBM, here are a few accounts you may not have known about:
And how about Facebook:
Let's not forget Youtube:
And of course, the blogs!
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Forwarding this note from the Global Rational User Group community. Have you joined?
The GRUG Community is pleased to bring you several new events coming up in the next few weeks. Mark your calendars and register today.
8/31 - ALM a Modern Day Imperative - A Panel Discussion with Grady Booch, Carolyn Pampino and Ken Creager
9/13 - Webcast: What is OSLC and why should you care about it?
9/20 - Webcast: Fostering innovation and efficiency through collaborative change management
10/6 - Webcast: Collaborative Development for Business and Academics
Click here to sign up and for more information.
ALM a Modern Day Imperative - A Panel Discussion
Webcast date & time: Wednesday, Aug 31, 2011, 3:00 PM ET USA
The tooling for Application Lifecycle Management (ALM) has evolved over the years, today it is essential for organizations to competitively build systems and adapt to meet the changes in business demand. The integrated development environment (IDE) has become the collaborative development environment (CDE) and continues to become more powerful each year. These actionable platforms for managing and conducting development are providing real-time intelligence for improved organizational agility
Come hear from our panel, Grady Booch, Carolyn Pampino, and Ken Creager, as they discuss how ALM is evolving and why it is becoming an imperative in today's modern world.
Grady Booch is recognized internationally for his innovative work in software architecture, software engineering, and collaborative development environments.
Carolyn Pampino is the Program Director for Strategic Offerings focused on IT Software. Ken Creager is a software professional with more than 25 years of experience.
What is OSLC and why should you care about it?
Webcast date & time: Tuesday, Sep 13, 2011 11:00 AM, ET USA
You or your organization probably uses multiple tools throughout the software and/or systems engineering lifecycle. You are probably also trying to improve collaboration across roles and teams in that lifecycle. But you're challenged because the tools don't interoperate in a way that makes collaboration smooth and efficient. And when you upgrade a tool, integrations often break. This webcast will discuss these challenges and how Open Services for Lifecycle Collaboration (OSLC) is a better way to address them. We'll look at what makes OSLC different from previous industry attempts at interoperability, how OSLC works, who's involved in the OSLC community, and most importantly, how OSLC benefits you as a user, administrator or recommender of tools.
Andy Gurd is a Go to Market Manager in the worldwide IBM Rational marketing team
Fostering innovation and efficiency through collaborative change management
Webcast date & time: Tuesday, Sep 20, 2011, 11:00 AM ET USA
Are you aware of a new approach to systems and software development that transforms the way organizations manage change across the life cycle to make it more transparent, flexible and efficient? Please join us for this webcast as we explore how the adoption of an open, uniform approach to commercial systems and software development, as well as the dynamic integration of project management capabilities with change management, can dramatically raise the bar on collaboration and productivity.
Steve K Speicher, IBM Rational Senior Technical Staff Member
Collaborative Development for Business and Academics
Webcast date & time: Thursday, Oct 6, 2011, 11:00 AM ET USA
The IBM solution for Collaborative Lifecycle Management (CLM) can help you organize, integrate, collaborate, and innovate to consistently deliver high quality applications on time. Its foundation is the IBM Jazz platform, an open, standards-based platform that helps development teams working in different countries and organizations, using different systems and following different disciplines, to collaborate more efficiently. Come learn more about what Jazz has to offer during this informative webinar.
Speaker: Matt Holitza, Solutions Marketing Manager IBM Rational
Don't miss out. Register today!
The Global Rational User Group Community
Open Mic: Rational Performance Tester: Custom Coding and Mitigating Common Recording and Playback Errors
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Mark your calendars!
Please join us on Tuesday, September 6th, 2011, at 3pm IST as the Bangalore Rational Support Team leads a discussion around
RPT load testing activities primarily involves Recording, Playback of scripts, Resource Monitoring which are dependent on the host / agent environment to work effectively. Many of the errors encountered during Recording, Playback or scripting in general can be root caused to the environment (host, port availability, proxy setup, etc).
Conference telephone numbers:
enjoy holding these Open Mic calls with you, and hope you find them
useful. Want more? What topics/products would you like to see covered in
a future open mic call or series? Leave a comment and let us know ...
we'd love to hear from you!
Hope to see you there!
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.