Notes from Rational Support

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April's Top Twenty Rational Support Technotes

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Hot off the presses once again, here are the top twenty technotes used by our Support Engineers to help assist you with your reported PMRs in April 2013: 1250403 How to obtain license keys for IBM Rational products Rational License Key Server 1410649 Get Social With IBM Rational Client Support Rational Customer Support 1131335 Utility to collect ClearCase logs and diagnostic data on Windows Rational ClearCase 1208895 Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris Rational... [More]

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Deploying and Using IBM Rational Product Help Software

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Here is a great tip and trick to find help directly on your local system! Various Ways of Deploying and Using IBM Rational Product Help Software - This video contains information about how to use IBM Rational Help systems. The Help can be deployed and used locally, through an internal company intranet, or streamed over the web.

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New DOORS and licensing videos on IBM Education Assistant

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There are new videos available on IBM Education Assistant for Rational . First, there is a new video about license activation kits for Rational SDP products. Secondly, there is a video for Rational DOORS that covers database logging on Windows. The DOORS video is also available on the IBM Rational Support YouTube channel . Rational DOORS Title : Enable database logging on Microsoft Windows Video on IBM Education Assistant... [More]

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Last week, live on developerWorks Rational

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We keep plugging away and building great new articles and content to share and help you gain the most benefit from your Rational products... here's what went live on developerWorks Rational this week: Agile embedded product-line development with Rational Team Concert Harry Koehnemann describes the problems that hardware, software, and project management teams at 321 Gang faced, the practices and tool changes that helped them, and what challenges remain in... [More]

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New in Rational downloads

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Get them while they're hot! The latest and greatest downloads which have gone live from Rational Support since April 19th; presented below to help you find the fixes you need and stay up to date with your Rational products.... and don't forget to check out the downloads tag to see the fixes you may have missed: Rational Performance Tester Fix Pack 3 (8.3.0.3) for 8.3 Rational Service Tester for SOA Quality Fix Pack 3 (8.3.0.3) for 8.3 April 2013 Update... [More]

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April's Top Twenty Rational Support Technotes

Deploying and Using IBM Rational Product Help Software

New DOORS and licensing videos on IBM Education Assistant

Last week, live on developerWorks Rational

New in Rational downloads