How to enable the Duplicate link association for work-items in RTC Query view and Plan view ( Inline Workitem editor & Plan Editor ) Expectation: Closing a workitem that uses a workflow which has a Duplicate Resolution needs to associate a duplicate Work Item. Please find the below link for steps. http://www-01.ibm.com/support/docview.wss?uid=swg21982299 Scenario1: When query the workitem and change the state or work item to completed, it will popups the message to associate work Scenario2: In plan editor the workitem change the... [More]
Did you catch the quick 6 minute video on configuring Rational Performance Tester v8.7.1 on the Cloud? Check out this succinct walk-through explaining how to scale up and replicate your model on the cloud. This video focuses on using the Public cloud model on IBM Softlayer.
Did you see the blog by one of our partners detailing the new features in ClearCase 9.0? The author provides key tips on installing and using the latest version of the tool. Additionally, included in the blog is a video explaining how to integrate ClearCase 9.0 with Visual Studio 2015. Click the link below for more details. http://www.almtoolbox.com/blog/clearcase-9-0-is-out/
Meet Tanmay Bakshi who is a 12 year old IBM Cloud and Watson Advisor! You read that correctly, he's 12. Tanmay has accomplished so much during his short time on the planet and I would imagine he has much more to learn and share. How wonderful is it that he has found his passion so early in life?!?!?! People search their whole lives to find the "goodness". When he speaks about coding/IT/Watson/API/Technology his whole body beams with excitement. Take a look at his YouTube channel for more information about him... [More]
An IT revolution is happening and our customers are using social channels for their support needs and requirements. A healthy social presence on technical support topics for Cloud products helps our clients to be successful and meet requirements. Social media knowledge sharing is one of the most trending topics right now. Unlike the structure of Knowledge Management, Social Media allows our support engineers to use their voice to be creative while creating meaningful content on reoccurring topics our customers call into support against.... [More]
There are scenarios where you could see a blank page while working with Rational Asset Manager (RAM). Once such scenario you might come across is a blank web page being displayed when you are trying to add a user to the Access Control black / white list in RAM via Administration > Configuration > Add user to Access Control [Black|White] list. Failure to add user to the Access Control list issues can occur if the registered RAM user's information conflicts with the user registry information stored in your directory service... [More]
Data Correlation seems to be a buzz word when you are handling dynamic data values while performance testing. So, what does "Data Correlation" / "Data Parameterization" actually mean ?? There are lot of explanations provided on internet and different approaches taken to describe this buzz word. As it relates to performance testing, this task is about how you make the script play around with the dynamic data values required in subsequent request to be sent to the server. In a single statement, you can define it as........ [More]
As you are aware, it's important that you keep your products updated the the latest release. In some cases, older versions go out of support, which means if you run into difficulty within your environment it's possible that our technical support teams will not be able to assist you. In general, we have a wealth of documentation on our products (ie. tech notes, blogs, dwAnswer posts), however, nothing can replace the confidence of knowing that you can call into support to get assistance at any time. Periodically, go out to... [More]
You will want to know what Engine Room data means for a load test using Rational Performance Tester (RPT) and here I will explain how to capture the engine room data for data analysis or troubleshooting RPT agent related issues: RPT Engine Room data You can monitor the "RPT Engine Room" periodically on the agent locations to make sure that no unusual conditions are occurring in the location. The Engine Room data is most useful if you have several samples as the workload increases. Like capture the data... [More]
How does RTC eclipse client calculates the number of loaded content in the sandbox, when users loaded using load-rules? Scenario : The term "loaded" refers to "share roots" and when using load rule file, the possible "share roots" are folders and files. The Package Explorer will show the 'share roots' which are loaded and not the number of components, normally folders are loaded and become a share root (meaning anything inside them is automatically tracked, and changes there will appear as an... [More]
You're invited to IBM Cloud Technical University, October 25 - 28, 2016! A registration to one conference provides full access to two conferences: IBM Digital Experience & IBM Commerce Learning Academy 2016 and IBM Cloud Technical University 2016. For the fifth time, the IBM Digital Experience & IBM Commerce Learning Academy 2016 and the IBM Cloud Technical University 2016 will be held together to reflect the integration of new topics such as Cloud, Rational and Tivoli and much more. 5 Reasons to attend:... [More]
ALMtoolbox, our partners, have released a new video this week, introducing performance monitoring tool for ClearCase & ClearQuest. For the first time, ALMtoolbox now provides a free Community Edition of their performance monitoring & alerting tool for ClearCase & ClearQuest. You can quickly get email alerts when something goes wrong with any of your servers or clients. It monitors both application and IT Infrastructure layers, so you can resolve any issues much faster. Learn more and download:... [More]
Please take a look at this overview of the social channels that now exists within Cloud Support. Included in the group are the (former) IBM Rational Channels. This piece was written by the current Social Program Director of Cloud Support Kim McCall. https://www.ibm.com/developerworks/community/blogs/aimsupport/entry/Consolidate_Simplify_and_Streamline_Social_Support_Made_Easier?lang=en
You may be interested in finding the RFT version from many different machines -- for example, as part of an upgrade plan in an environment with a large number of users. You can automate this by having your script check Installation Manager's installed.xml file on the RFT workstation. The installed.xml file will have this string if the workstation has RFT installed: IBM® Rational® Functional Tester The next line after the "IBM® Rational® Functional Tester" line will have the RFT version. Here are... [More]
Users may encounter an error while importing test script scripts in Rational MobileFirst Platform Studio 8.7 that have been recorded in Rational MobileFirst Platform version 8.6. When the user initiate the test play back from the Ration Test Workbench it leads to the number point exception. Error Message: An internal error occurred during:"Launch Test". Java.lang.NullPointerException This is likely caused by the fact... [More]
In today's world, mobile technologies and application developments are growing bigger and faster. It is always a challenge to develop, test, and release the mobile app in no time without compromising its quality to meet the market demand. Having said that, it is always expected that, mobile automation tools support for cross platform app testing. This plays a major role in reducing the time consumption of the tester during the test cycle. IBM Rational Test Workbench supports cross platform in mobile automation... [More]
While executing test scripts in Microsoft Visual Studio 2010 Integration mode within IBM Rational Functional tester (RFT) , you might run into an error or reach an ObjectNotFound exception result. Based on experience, this could be happening for a couple of reasons: 1. The version of System.Data file was different in customization folder 2. Non-admin user does not have enough privileges in IBMIMShared folder and RFT installation folder (C:\Program Files (x86)\IBM\SDP in 64 bit OS or C:\Program Files\IBM\SDP in 32 bit OS) . ... [More]
In Rational Test Workbench (RTW), if you are unable to record a test with Firefox browser with default profile, then try recording a test using a temporary profile. If this is successful, the issue might be happening due to a corrupt default profile. To resolve this, please follow the instructions in the tech note given below: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles After that, try recording again using RTW. The issue should be resolved.
Like any customer-centric organization, we want the most effective, speedy solution to our customer's technical support problems. With our emphasis being on quality of service and quick resolution, it is essential that our engineers obtain the appropriate information while troubleshooting a problem. Problem solving may seem straight-forward, however, every problem is unique and requires us to obtain different sets of information. This video provides a few tips that will help lead to a quick PMR resolution.