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2012's top ten-ish posts on NFRS
From the list below, it would appear that this past year you all were big on some of our thought leadership items. Following are the top ten (well technically eleven, but 6 fall under a single topic, so I figured I owed you at least one more) posts which garnered the largest number of views over the course of 2012: Think Friday: YOU are a community manager From our Working outside the Inbox series: Working Outside the Inbox, Step 1: Stop Replying to Email Working Outside the Inbox, Step 2: Group Conversations and Identify... [More]
Marcações: ibm-puresystems rational-client-support woti rational think-friday top-content |
Think Friday- An easier to consume WOTI
Yup, we're still "working outside the inbox" here. Along with Luis Suarez Kelly Smith and I continue driving and evangelizing the idea in hopes it will take hold and help create a new business culture of open, transparent, and collaborative work. To that end, I recently built a presentation now hosted on Slideshare to help illustrate our efforts as we documented them here in our Notes from Rational Support " WOTI " blog series. We've tried to distill the core concepts, ideals, and recommendations down to their essence and... [More]
Marcações: woti rational think-friday rational-client-support lawwe hippie2dot0 thought-leadership |
Working Outside the Inbox: Think Friday- A WOTI recap
With Kelly moving on to her new role , we (she and I) thought this would make a perfect time to set another milestone on our Working Outside the Inbox (WOTI) series with some lessons learned, some failures, and some successes as well. Make no mistake though, just because we are recapping our blog series does not mean we are abandoning the WOTI ideas and principles. Far from it, in fact. As you'll find below, from our experiences with the initiative we are more dedicated than ever to using the right tools for open and transparent... [More]
Marcações: lawwe email culture-change hippie2dot0 rational rational-client-support woti thought-leadership |
Working Outside the Inbox: Returning from vacation
Vacation. The word alone strikes both a visceral and dichotomous chord in any and all who hear it. On one hand it triggers a wistful longing or deep anxiousness to get to it, but on the other hand, well that's where things take a turn... for those of us in the corporate world, vacation means returning to an exploded inbox after a week of ignored email. It means that even as we are away from work, basking in the fact that we have no responsibilities for the week, deep down there is that knowledge and fear of what awaits us upon our return.... [More]
Marcações: woti hippie2dot0 rational lawwe rational-client-support email acdntlpoet |
Working Outside the Inbox: Put your Inbox in the upstairs bathroom
Last week Lifehacker shared out this blog post by Jesse Stormier : " Put Your Inbox in the Upstairs Bathroom ". And it immediately clicked for me: living inside the inbox is just too easy . This, of course, makes the shift to living outside the inbox even more difficult, as people don't change until the pain of staying the same outweighs the pain of change. This really can come down to a chicken or egg issue: is our addiction to email fueled by the ease of use, or is the ease of use driven by our addiction? In either case the... [More]
Marcações: lawwe email woti rational-client-support acdntlpoet rational |
Working Outside the Inbox: Those pesky status updates
You know the pain: You're on a team, likely in a support role covering the phones on shift work taking calls from clients. Or, perhaps you're on a project team, covering some critical piece of the puzzle, or waiting on a colleague to close out their piece so you can move forward... And your inboxes are bulging at the seams with both critical information as well as those "nice to know" status updates. In so many cases, we all find ourselves under this barrage of status update emails, FYIs, and other important, yet immediately... [More]
Marcações: rational rational-client-support woti lawwe |
Working Outside the Inbox: Speed Bumps ahead!
So, we knew this wasn't going to be easy. And we knew it wasn't going to be a quick project. Remember.....we are looking to change the way people work, and nobody ever said being a change agent was easy. So we've got six weeks of the Working Outside the Inbox under our belts. The first five weeks were GREAT. We saw steady declines in our inboxes, and in the amount of mail we had to send out, and the proportion of good mail (personal/sensitive, meetings/scheduling, and auto-notifications) was going up while the amount of bad email... [More]
Marcações: woti kellypuffs lawwe |
Working Outside the Inbox: Let's Talk About Attachments
When I first started writing this blog post, it was going to be about ALL the things that drive me crazy when they arrive in email. But then I realized that it was a loooong list .... a Herculean effort, especially if your inbox reminds you of the Augean Stables BEFORE the big clean-out. Unfortunately, we'll have to go about it the old-fashioned way ... one shovel-ful at a time. So, if you too want to work smarter, more openly, transparently, and effectively, you'll need to pick your battle. One at time, look at the pain points or areas of... [More]
Marcações: head-exploding woti attachments kellypuffs |
Working Outside the Inbox: Step 4 - Record Progress, Set an Example and Act as a Change Agent!
It has been four weeks since four of us ( Kelly Smith , Jason O'Donnell , Matthew Quimby , Jamel Touati ) from IBM Rational Customer Support organization embarked on the Amazing E-mail-Less Man adventure following on the footsteps of Luis Suarez to Work Outside The Inbox ( WOTI ). So far we've covered the first three steps of the WOTI process: Step 1 - Stop Replying to E-mail Step 2 - Group Conversations and Identify Use Cases Step 3 - Move Conversations to the Right Home The fourth (and last but not least) step in the WOTI... [More]
Marcações: woti inbox working-outside-the-inbox smarter-business rational-client-support smarter-collaboration luis-suarez rational email productivity lawwe collaboration |
Working Outside the Inbox, Step 3: Move conversations to the right home!
Are you wading through a mountain of e-mails upon returning from a long weekend, struggling to catch up? A few of us in Rational Support aren't, and here's why! Week three of the grand "Working outside of the Inbox" experiment and we're well under way, even starting to see some great traction! People are taking notice across organizational boundaries, reading up, asking questions, and even implementing some of the concepts of WOTI on their own both internally and even externally! The past few weeks we covered the general overview... [More]
Marcações: collaboration lawwe rational-client-support rational woti |
Working Outside the Inbox, Step 2: Group Conversations and Identify Use Cases
Well, it's Week 2 of the grand WOTI experiment, and things are moving along swimmingly. We've got a nice little race shaping up in the Sent email department. Jason put us all to shame Week 1, by sending a grand total of three, count 'em, THREE (3) emails, easily winning the WOTI Overachiever of the Week Award. Week 2, we're all settled in for the long haul, and so i thought it would be a good time to discuss Step 2: Group Conversations and Identify Use Cases. Luis Suarez tells us that it's easiest to first break up the mail in your inbox into... [More]
Marcações: lawwe woti kellypuffs |
Working Outside the Inbox, Step 1: Stop Replying to Email
Well, your intrepid adventurers have 3 days of Working Outside the Inbox
under our belts and I thought this a would be a good time to discuss in
a little more depth about how we are doing this. Lets
start with Step 1: Stop replying to email. This step would really be more
accurately described as Mindful Processing of Email but that doesn't sound nearly as provocative and attention-grabbing, and wouldn't make nearly so many people's heads explode, which wouldn't be nearly as much fun. So listen: this is what we are really... [More]
Marcações: working-outside-the-inbox lawwe kellypuffs woti email |
Working Outside the Inbox - The Adventure Begins!
I've hinted about it before . Inspired by our hero, Luis Suarez, your intrepid blog authors have decided to follow in his footsteps this year. Jason, Matthew, and I are on a mission ... a mission to take our lives and our work back from the inbox. Email is a great tool ... for a few things. It is NOT a great tool for many things that we currently use it for today: discussions, decision-making, file sharing, file repositories, questions & answers, newsletters, announcements. We have the collaborative technology. We have the skilz.... [More]
Marcações: email smarter-business smarter-collaboration luis-suarez inbox kellypuffs lawwe woti |
