AcdntlPoet 2700019V2G Visits (2383)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley
AcdntlPoet 2700019V2G Visits (2989)
We are neck deep into "that time of year"; holiday preparations and festivities are in full swing, vacations are in effect, and those of us working this week have been wrapping up our projects before we wrap up our gifts.
With the year coming to a close, I thought it'd be nice to highlight some of our top visited posts from 2010. Take a moment and review some of the posts which made Notes from Rational Support valuable to you this past year...
Your humble blog authors will be on hiatus for the next week, so you'll likely not see many posts from us until after the new year; but we do have some exciting new programs starting up soon... Of course, you'll have to wait until well after Christmas and New Years before opening those presents!
Until then, from all of us in Rational Client Support, have a safe and happy holiday season and a wonderful New Year!
photo credit: (cc) flikr user jreed
kellypuffs 06000168YK Visits (2948)
AcdntlPoet 2700019V2G Visits (2206)
Four times a year, we review and gather up content that has been identified by clients and support as the most useful technotes in solving problems or answering questions, and publish it in a document we call the Top Rational FAQ Links by Product.
This document contains links to the most frequently used self-help resources found on the IBM Rational web site used by both clients as well as the support team to resolve product issues and questions.
New this quarter:
Please consider providing feedback on any of these or other technotes you may use.