AcdntlPoet 2700019V2G Visits (1062)
This month we've taken a slightly different approach to our Top Content series, and will be highlighting the top Product Documentation links (instead of the top support generated content) as used by our Technical Support Engineers to help solve PMRs over the course of March for Rational Change, Focal Point, and Quality Manager. These are direct links to the cited documentation topics all housed within InfoCenters on IBM.com which have been heavily reused during March to resolve PMRs:
mquimby 060001FAVB Visits (2728)
A new video is available on the Rational Support YouTube channel. This video is a demonstration of creating custom code in Rational Performance Tester recorded during an Open Mic session. A link and preview of the video are below.
Subscribe to the channel to keep updated on the latest videos. Did the information in a video help you achieve your goal? Use the YouTube like or dislike buttons to let us know; We appreciate your feedback!
AcdntlPoet 2700019V2G Visits (1652)
Recycle, reuse! Presented here are the top reused docs for February, 2012 for three products: Rational Change, Rational Focal Point, and Rational Quality Manager. These are the docs which were used most often to helped solve your reported cases (PMRs) over the month for these three products. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!
IBM Rational Change:
IBM Rational Focal Point:
IBM Rational Quality Manager:
mquimby 060001FAVB Visits (2038)
We have new tutorials on the IBM Education Assistant website for Rational. Rational Directory Server makes its debut on the site with an installation demonstration. There is also a new demonstration of installing ClearCase Remote Client (CCRC) for Eclipse.
Here are links to the demonstrations and to forms you can use to leave feedback. Your feedback helps us improve. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals!
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (1811)
Here it is ... what you've been waiting for. We've run the numbers and these are the technotes that were used most often by our technical support engineers to solve cases.
Lots of good stuff here ... maybe something you've been looking for?
1250403: How to obtain your Rational license keys
1308308: How to move licenses to a new server
1250433: Obtaining your Rational license keys
1474620: How to install Rational License Key Server 8.1.x on Microsoft Windows
1131335: Utility to collect ClearCase logs and diagnostic data on Windows
1302974: System Requirements for ClearCase 7.1.x
1324457: How to reset a lost DOORS Administrator password
1117710: How to point to a Rational License Server to get licenses
7016566: About the Rational System Architect Information Center
1294762: System Requirements for ClearQuest 7.1.x
1208895: Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris
1265239: Rational License Server Delivery and Support
1324456: License Troubleshooting Guide
1298482: Create and Manage Your Enhancement Requests in the Rational RFE Community
1410649: Stay connected to IBM Rational Client Support