kellypuffs 06000168YK Visits (2631)
On January 28, 2009, Virgil Titarenco, Rational Telelogic Customer Care Manager, will be conducting a Customer Orientation Webcast, geared specifically for our new Telelogic clients, but open for anyone to attend. Details on the webcast appear below:
You want immediate benefits from your IBM Products and solutions.And because our success depends on your success, we're committed tohelping you get the most from your investment now and for the future!
We are inviting you to attend our January 2009 Customer Orientation Webcast, and ensure that you get the maximum utilization out of your IBM products.
I'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved inadministration or utilization of any Telelogic products, please letthem know about this webcast that can be helpful in introducing them toIBM Support.
I look forward to meeting you at our next webcast!
This webcast will take place on January 28, 2009, 01:00 PM PST.
kellypuffs 06000168YK Visits (3005)
Jason O'Donnell, Rational Telelogic KM/eSupport, shares what's been keeping him busy over the last few months:
On Monday February 2nd, 2009, Telelogic Support began working as IBMRational Support. The same great support engineers are still in place,just under a new name!
The Telelogic Support Site has been updated to reflect these changes andbegin guiding clients to the appropriate Telelogic product resources onibm.com. The Telelogic Support Site will remain available in aread-only state which will end in July 2009. At that time the site willbegin redirecting to IBM.com resources.
To aid you in this transition a browser toolbar has been designed byIBM specifically for existing Telelogic Support clients to centralizethe essential support pages for all your Telelogic Product Supportneeds. You can download and install the Telelogic/Rational SupportToolbar from:
Additionally, you may find the Rational Support - Telelogic support overview page located at http
This page contains a one-sheet reference guide about how to contactsupport in your geography. This also includes the latest Telelogicsupport transition communication, Frequently Asked Questions (FAQs), aswell as the details about how to begin navigating IBM Software Support.
kellypuffs 06000168YK Visits (2735)
The IWM (IBM Web Management) site has gone live with all legacy Telelogic downloadables in preparation for the July sunset of supp
Each product version’s specific download links can be found in the technotes titled: “Telelogic <product name> product legacy downloads now located on IBM.com” and available under the corresponding product support download pages on IBM.com.
A complete table listing is also available as a technote at:
Additionally, a single page with a flat list of all products and version packages available can be found here: http
Where do I find the Telelogic downloads on IBM.com?
If you need downloads (product, docs, integrations, patches, release notes) for versions released prior to November, 2008, these will also all be found in the Legacy Download Technote Flashes on IBM.com product support pages, as pointers to the appropriate package locations on IBM.com
If you need Full Product downloads for versions released after November, 2008, these are all found on IBM.com's Software and Services site at: http
If you need documentation for versions released after November, 2008, these are all found on IBM’s Information Center here: http
If you need patch downloads for versions released after November, 2008, these are also all found in the respective IBM product support pages via the “Download” navigation menu item:
You can navigate to these download documents as follows:
From http[Read More]
kellypuffs 06000168YK Visits (2169)
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support userse through the transition to IBM Rational Software Support. As a support client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
This Support Toolbar update coincides with the June 2nd releases of newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default. If your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have set the "Communications" button for direct access to the Telelogic Support Overview Page on ibm.com where the latestSupport Transition Communication can be found along with transition FAQs.
We've also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Service Requests (Sr), large file transfers (EcuRep) and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven't done so yet, downlaod the full toolbar install today.
All products previously known as Telelogic, are now known under the IBM Rational brand name.
On June 2, 2009, all 18 "Telelogic" products were renamed to "IBM Rational". You will see this change reflected on the various product support pages and in DCF. Please note the URLs have remained the same, so you can still obtain the support you need from the same locations on ibm.com.
IBM Rational Telelogic product-specific support pages on ibm.com
Visit our Telelogic support overview site - http