dmmckinn 1200006SCS Visits (473)
Did you know that IBM has social and mobile Technical Support Resources available for you?
Join us on our social circuit
Connect with us on one or more of our Middleware Support social channels (such as:
Check out our Technical Support mobile application
The IBM Technical Support mobile application helps you find information and tools you need to keep your IBM products running smoothly. Check out the video for details on all the features or read about them here.
Download the IBM Technical Support mobile application today to help expedite troubleshooting, view and update Service Request tickets (PMRs on-line), discover the best fixes for your system, view instructional support videos, access to forums and more…
Access our Support Portal
Use the IBM Support Portal to help manage your environment and receive product technical support information such as fixes, downloads, customized notifications and access to the Service Request tool for opening PMRs.
Engage Technical Support
If you’re unable to find answers using our Middleware Support social channels, you can engage IBM Technical Support by opening a service request using the Service Request Tool (application used to open and update PMRs online).
AcdntlPoet 2700019V2G Visits (1225)
We are pleased to remind you that the IBM Technical Support mobile app, previously released for Android, is now also available for iOS in the Apple iTunes App Store!
You can search the App Store on your device for IBM Technical Support, or access it from the following links:
The IBM Technical Support mobile app lets clients worldwide quickly and easily access key technical support content and functions for all IBM software and hardware products.
You can use the app to:
Sumant Renukarya 270002B42N Visits (2916)
There have been a few queries asking why organizations should use at least one Team Area with all same members as in a Project, using IBM Rational Team Concert (RTC).
We have small projects only about 20 members per each and we don't need separate project members into teams.
--> The following details provide some basic information about Team Areas and their usage in RTC:
AcdntlPoet 2700019V2G Visits (2715)
One of our own Technical Support Engineers and content creators has his own blog on developerWorks and is now delivering some great ClearCase specific information to help address issues he discovers in the course of his job supporting the product.
Pedro Luiz Teixeira de Moura is just getting started with his blog, but already has some quality posts in his back pocket of the archives for you to check out:
And don't forget to subscribe to his updates using the RSS feature at the bottom of the page to be sure you don't miss a post.
kellypuffs 06000168YK Visits (2350)
New this year!
No longer do you need to try to find Rational Client Support in the Solution Center. We have our own room!
Introducing the first ever Rational Client Support Café at Innovate 2010, the Rational Software Conference.
Looking to meet Technical Support management? Want an opportunity to share your feedback with our Technical Support executive? Need to know how to get some attention on one of your important PMRs? Want to come to one of our lightning sessions to learn some technical tips and tricks? Have you heard about our improvements to the Support website with the Support Portal? Do you know how to leverage our Electronic Service Requests (SR)? Well look no further, come talk to Rational Client Support in the Support Cafe! We have moved from the Solution Center into our own room. Come and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We are here to assist you and share some knowledge with our rolling lightning sessions. Stop by and check it out!
The Support Café is located in the Europe 4 Meeting Room in the Dolphin Hotel around the corner and down the hall from the registration desk. Patrick O'Connor, aka @RationalWebGuy, says you can still look for the blimp.
Hours of Operation:
Monday, June 7 - 10:00am – 5:00pm
Tuesday, June 8 -10:00am – 5:00pm
Wednesday, June 9 -10:00am – 5:00pm
For more information and lightning session schedule