On January 28, 2009, Virgil Titarenco, Rational Telelogic Customer Care Manager, will be conducting a Customer Orientation Webcast, geared specifically for our new Telelogic clients, but open for anyone to attend. Details on the webcast appear below:
You want immediate benefits from your IBM Products and solutions.And because our success depends on your success, we're committed tohelping you get the most from your investment now and for the future!
We are inviting you to attend our January 2009 Customer Orientation Webcast, and ensure that you get the maximum utilization out of your IBM products.
During this informative 45 minute presentation and Q&A, I'll cover the following topics:
- Obtaining the most out of your IBM Support experience.
- We will walk you through FAQs, tech bulletins, forums and much more.
- Introduce you to our training courses, webcasts and professional services offer.
- We will discuss/demo how you can create cases, update existingcases, escalate cases, generate case reports and submit enhancementrequests using the IBM Support Website.
I'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved inadministration or utilization of any Telelogic products, please letthem know about this webcast that can be helpful in introducing them toIBM Support.
I look forward to meeting you at our next webcast!
This webcast will take place on January 28, 2009, 01:00 PM PST.
You can participate using the http://www.webdialogs.com link and the Conference ID: COGITOS.
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.