AcdntlPoet 2700019V2G Visits (8494)
... to do the same.
Problem: Ineffectual meetings. Meetings that take longer than they should. Too many meetings. Meetings that consistently sound like this five minute video... "The Conference Call" by David Grady.
But what about those meetings you HAVE to attend just in case something comes up, or to stay informed about developments and progress on projects or programs? Easy. That is what wikis, discussion forums, blogs, and RSS feeds are for; staying informed when it matters!
Collaboration does not mean scheduling a one hour meeting. Collaboration can be done at any time of the day, regardless of your colleagues' availability. Using internal wikis, blogs, and discussion forums, you can not only collaborate more effectively and have written record of your progress, but you can do so across time zones and geographic boundaries. Using RSS feeds, you can keep an eye on any updates from a single location across communities and functional groups.
(Ooooooh, here comes the work plug! In the interest of transparency, yes, I work for IBM, and yes IBM owns Lotus. That said, I honestly -do- think the tooling I am about to discuss is effective and worthwhile, and I don't say that about much!)
Using Lotus Connections, you can build communities to support collaboration and reduce the number of "essential" meetings you attend. Because Lotus Connections has wiki, blogging, discussion, bookmarks, file storage, and many other capabilities, the online collaboration can take place at your discretion. Priority management can now be more effectively accomplished as you no longer need to balance those silly meetings with getting actual work done. And because Connections is built with RSS features, you can set up your feeds in the tool of your choice to stay up to date with all the items YOU care about and participate on your own terms.
While I use Lotus Connections for a wealth of reasons in IBM, I find the most beneficial part of it all is the RSS capabilities. The RSS feeds I watch for the various communities I participate in allow me to quickly glance at updates and determine if the information is something I need to focus on now, if it can wait, or if I need to pay attention to it at all. Information triage, as it were, in milliseconds. This has truly been the single most effective tool to combat information overload I have used to date.
So, now that you've divested your self from those ineffectual meetings... are driving the meetings you do attend with a new vigor and granular focus based on specific agenda items posted to your wiki (and updated later with details of the discussions)... and are globally collaborating with colleagues across time zones, what more can you do to reduce meetings and influence people? The answer: Work on your meeting etiquette.
Here are a few tips I've picked up along the way... and I'll say right up front, I have broken every single one of these at one time or another, so don't think I am throwing stones in a glass house here:
But don't take my word for it all... check out "The 22 minute meeting" a six minute iGNiTe video presentation by Nicole Steinbok. Here's the link to the instructional poster too. Nicole makes some stellar points via some very amusing fashions.
I truly hope this has given you some good tips, tricks, or tools to use to make your day to day job more effective and efficient. If for nothing else, I hope it gave you pause to think about what you can do as an individual to help make sure your meetings are run as crisp and concisely as possible, with few distractions, clear goals, and shorter run times. After all, if you can make a small difference, imagine what we can accomplish if we ALL make those small differences....
image credit: (cc) flickr user Ha-Wee
AcdntlPoet 2700019V2G Visits (2377)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley
AcdntlPoet 2700019V2G Visits (2717)
This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they cele
Paula Cox, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
Debra Johnson, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal:
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve!
image credit: (cc) the incomparable flickr user AndyP UK
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Rational VoiCE India 2011 will be held on Wednesday, February 22, 2011 at the Leela Place Hotel.
To register and see a complete agenda, go here> Rational World Wide VoiCE Events-VoiCE Bangalore, India
To whet your appetite, here's a quick list of the tracks...
Want more info? Check out the more detailed session abstracts for these VoiCE tracks to be presented in Bangalore on February 22nd, 2011 (Additional information is available on the Private VoiCE community for those who have registered for this event). See instructions on this page for joining the VoiCE Community.
If you would like more information about these VoiCE events, please contact the VoiCE team at email@example.com
AcdntlPoet 2700019V2G Visits (2331)
Memo to IBM Rational Clients about upcoming changes to our remote Technical Software Support:
Currently, when calling for technical support on a limited set of Rational products, U.S. and Canadian clients experience live call transfers to our technical support teams.
Effective January 12, 2011, remote technical software support for all IBM Rational products for these clients will be provided exclusively in call-back mode. You can expect a more consistent support experience, improved skill-based routing, and will gain flexibility in managing your time when interacting with our support team.
You will still be able to open support requests electronically via our Web-based Service Request (SR) tool. This option allows you to provide very detailed information about your issue and environment with the same response times you will experience via the call-back model above. Additionally, the award-winning IBM Support Portal allows you to streamline it to meet your specific product information needs and ensures the resources you require are always at your fingertips. If you haven’t visited the Support area of our website recently, we invite you to take a fresh look at: http
More information on this change can be found in the IBM Rational Support communication here.
All of us in the Rational Client Support organization are here to help you achieve maximum benefit from your investment in IBM software and support services and look forward to assisting with your software support needs.