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Jason O'Donnell, Rational Telelogic KM/eSupport, shares what's been keeping him busy over the last few months:
On Monday February 2nd, 2009, Telelogic Support began working as IBMRational Support. The same great support engineers are still in place,just under a new name!
The Telelogic Support Site has been updated to reflect these changes andbegin guiding clients to the appropriate Telelogic product resources onibm.com. The Telelogic Support Site will remain available in aread-only state which will end in July 2009. At that time the site willbegin redirecting to IBM.com resources.
To aid you in this transition a browser toolbar has been designed byIBM specifically for existing Telelogic Support clients to centralizethe essential support pages for all your Telelogic Product Supportneeds. You can download and install the Telelogic/Rational SupportToolbar from:
Additionally, you may find the Rational Support - Telelogic support overview page located at http
This page contains a one-sheet reference guide about how to contactsupport in your geography. This also includes the latest Telelogicsupport transition communication, Frequently Asked Questions (FAQs), aswell as the details about how to begin navigating IBM Software Support.
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We're still ironing out the details, but bookmark this page to learn more and stay apprised of developments in this space. And let us know what other topics you'd like to see in the future.
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On January 28, 2009, Virgil Titarenco, Rational Telelogic Customer Care Manager, will be conducting a Customer Orientation Webcast, geared specifically for our new Telelogic clients, but open for anyone to attend. Details on the webcast appear below:
You want immediate benefits from your IBM Products and solutions.And because our success depends on your success, we're committed tohelping you get the most from your investment now and for the future!
We are inviting you to attend our January 2009 Customer Orientation Webcast, and ensure that you get the maximum utilization out of your IBM products.
I'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved inadministration or utilization of any Telelogic products, please letthem know about this webcast that can be helpful in introducing them toIBM Support.
I look forward to meeting you at our next webcast!
This webcast will take place on January 28, 2009, 01:00 PM PST.
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This document has been updated to cover all of 2008, and republished. You can find it here.
Top Rational FAQ Links by Product
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