The Telelogic-Rational Support Integration Team has released an update to the Telelogic Support Toolbar!
This Support Toolbar has been designed by Rational and Telelogic
specifically to assist heritage Telelogic support userse through the
transition to IBM Rational Software Support. As a support client, we
know you desire to be self-sufficient in finding what you need when you
need it. In this single, customizable tool is everything a support
user needs to locate essential product support sites, search content,
find downloads - and more!
This Support Toolbar update coincides with the June 2nd releases of newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default. If your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have set the "Communications" button for direct access to the Telelogic Support Overview Page on ibm.com where the latestSupport Transition Communication can be found along with transition FAQs.
We've also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Service Requests (Sr), large file transfers (EcuRep) and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven't done so yet, downlaod the full toolbar install today.
Notes from Rational Support
Matching: support X
The new moo cards are here! The new moo cards are here!
Pat O'Connor did a great job this year designing our Limited Edition, highly collectable, sure-to-be-worth-MILLIONS Rational Support moo cards for RSC 2009.
How do you get yours?
1) Wander down to the Solution Center and find the eSupport pedestal (look for the blimp). Pat O'Connor, aka @RationalWebGuy will be manning the pedestal and will have cards.
2) I will be at the conference, in the role of roving reporter. I'll be blogging, twittering, taking photos and getting into trouble. I will have cards. So how do you find me? Follow http://www.twitter.com/rationalsupport.
3) You may even occasionally find them lurking in random corners of the conference.
Only the Shadow knows....
Four times a year, we review and gather up content that has beenidentified by clientsand support as the most usefultechnotes in solving problems or answering questions, and publish it ina document we call the Top Rational FAQ Links by Product.
This document has been updated for 1Q09, and republished. You can find it here:
Wecontinue to increase the number of products this tech note addresses, and you can now subscribe to thisinformation in your favorite RSS reader.
Run! Subscribe! Now!
New this quarter:
Rational Business Developer
Rational Quality Manager
ClearCase and MultiSite
ClearQuest and MultiSite
Rational Data Architect (Information Management)
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You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment.
For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience.
We have two new webinars:
Customer Support Orientation – shows you how to leverage IBM Rational’s web-based and assisted support capabilities to get what you need, quickly
License Key Center Introduction – takes you through the Rational License Key center – the easiest way to obtain new and updated keys for your software products.
Our April 2009 Webinar series schedule:
Webinar Date Time
Customer Support Orientation 04/14/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/16/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/17/09 (Fri) 10 AM EST (7 AM PST)
License Key Center Introduction 04/20/09 (Mon) 2 PM EST (11 AM PST)
Customer Support Orientation 04/21/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/23/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/24/09 (Fri) 1 PM EST (10 AM PST)
License Key Center Introduction 04/27/09 (Mon) 10 AM EST (7 AM PST)
Customer Support Orientation 04/28/09 (Tue) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/29/09 (Wed) 11 AM EST (8 AM PST)
Customer Support Orientation 04/30/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 05/1/09 (Fri) 1 PM EST (10 AM PST)
Check online for additional webinar dates and times.
Webinar and Audio Conference Information
To attend the “Customer Support Orientation” Webinar
1) Visit http://www.webdialogs.com
2) Select “Join a Meeting” and enter Conference ID: COGITOS
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
US, Canada and Caribbean Toll free number: 1-866-907-1016
Argentina Toll free number: 1-800-666-3713
Venezuela Toll free number: 0-800-100-8366
Mexico Toll free number: 001-800-514-7826
Brazil: +55 11 3351 7034
To attend the “License Key Center Introduction” Webinar
1) Visit http://www.webdialogs.com
2) Select “Join a Meeting” and enter Conference ID: 4626806
For audio the US Toll free number is 1-877-421-0030, participant passcode: 529412.
Also the toll number is (770) 615–1247, participant passcode: 529412
Please submit any questions about this series to email@example.com .
One of my absolute FAVORITE bits of support tooling we have in our toolbelt is the Software Support Toolbar.
A cross-Software Group electronic support initiative,
Representativesfrom each brand [Tivoli, Lotus, Rational, Websphere, and Information Management] have come together to compile the most sought afterBrand-specific pages. Even though there are common links between thesebuttons, custom entries from each Brand truly make this toolbarvaluable for your support toolbox.
It's a super-cool, lightweight, easy to install browser extension (Internet Explorer and Firefox) that provides one-stop shopping for all your support needs.
It's a dessert topping AND a floor wax!
And you don't have to take just MY word for it.
Check it out. And let us know what you think.