kellypuffs 06000168YK Visits (1560)
IBM Software Premium Support?
IBM Software Premium Support offerings complement the standard IBM Software Subscription and Support contract with an added level of support often needed by organizations with complex, technical environments.
Premium Support offers expert, comprehensive, and personalized software support and assistance to help improve the availability, efficiency, and flexibility of IBM environments.
AND a Red Carpet Lounge at Rational Software Conference!
If you would like to learn more about Rational's Premium Support program, please contact Luke Raiano.
kellypuffs 06000168YK Visits (1783)
kellypuffs 06000168YK Visits (1576)
The Rational Electronic Support Team will be walking you through ibm.com - providing best practices for navigation and searching.
There will be two sessions today, June 2 in Europe 4 at the Dolphin hotel. Session 1 is from 2pm-3pm, and Session 2 is 3pm-4pm.
Please join us!
kellypuffs 06000168YK Visits (1939)
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support userse through the transition to IBM Rational Software Support. As a support client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
This Support Toolbar update coincides with the June 2nd releases of newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default. If your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have set the "Communications" button for direct access to the Telelogic Support Overview Page on ibm.com where the latestSupport Transition Communication can be found along with transition FAQs.
We've also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Service Requests (Sr), large file transfers (EcuRep) and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven't done so yet, downlaod the full toolbar install today.
kellypuffs 06000168YK Visits (1780)
Pat O'Connor did a great job this year designing our Limited Edition, highly collectable, sure
How do you get yours?
1) Wander down to the Solution Center and find the eSupport pedestal (look for the blimp). Pat O'Connor, aka @RationalWebGuy will be manning the pedestal and will have cards.
2) I will be at the conference, in the role of roving reporter. I'll be blogging, twittering, taking photos and getting into trouble. I will have cards. So how do you find me? Follow http
3) You may even occasionally find them lurking in random corners of the conference.
Only the Shadow knows....