And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!
IBM Support Assistant is a complimentary software offering which provides clients with a workbench to help clients with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, clients will be prepared for self-analysis and diagnosis on a wide variety of software problems.
The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.
Some of the new and expanded features include:
You can get more release information and technical details at the following resource: http
kellypuffs 06000168YK Visits (2970)
Back from a very exciting Rational Software Conference where I was run off my little tiny glass slippers... blogging, twittering, and taking photos.
It was a great time, filled with lots of information, and good people. I really do think the best part of these conferences is getting to connect with peers, clients, and business partners, and I'm pretty fond of our Open Mic program for much the same reason.
Rational's Open Mic series allows for some informal discussion and Q&A around some very interesting topics and products, and we are in the process of getting three more queued up for you!
Visit our Open Mic page on ibm.com for more information.
kellypuffs 06000168YK Visits (1683)
IBM Software Premium Support?
IBM Software Premium Support offerings complement the standard IBM Software Subscription and Support contract with an added level of support often needed by organizations with complex, technical environments.
Premium Support offers expert, comprehensive, and personalized software support and assistance to help improve the availability, efficiency, and flexibility of IBM environments.
AND a Red Carpet Lounge at Rational Software Conference!
If you would like to learn more about Rational's Premium Support program, please contact Luke Raiano.
kellypuffs 06000168YK Visits (1884)
kellypuffs 06000168YK Visits (1691)
The Rational Electronic Support Team will be walking you through ibm.com - providing best practices for navigation and searching.
There will be two sessions today, June 2 in Europe 4 at the Dolphin hotel. Session 1 is from 2pm-3pm, and Session 2 is 3pm-4pm.
Please join us!