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Think Friday: The fear of saying the wrong thing
This is a re-print from the original post by Jason O'Donnell on www.waywardcelt.com which ran on August 20th: The number one barrier that prevents people from engaging in social business is their fear of saying the wrong thing. Addressing that issue has proven difficult as it involves so many variables and is deeply rooted in the individual’s own psychology. It is a myriad of obstacles that get in the way of engagement here, any one of which can be the one issue that prevents someone from playing in social... [More]
Etiquetas:  op-ed rational-client-support rational thought-leadership community-management social-support social-business social-computing-guidelin... |
Getting social with Rational Client Support
Are you following us on your preferred social channel? Did you know we've recently launched a GooglePlus and Tumblr blog ? While no channel is meant to be a catch-all, we want to get you the information you want and need in the channels you are most comfortable with. Do you find twitter is the best place to find our content and engage with us? Follow us there! Twitter not your style but rather you prefer Facebook ? We're posting there as well to help you find the right information at the right time! Check out our news document... [More]
Etiquetas:  forums blog social-support googleplus social-business youtube tumblr rational facebook rational-client-support social-media twitter |
Think Friday: Social Support
When we think of the phrase "Social Support" one of the common images is likely of "@comcastcares" and their breakthrough efforts at turning client perception from heavily negative to the positive through their twitter account and addressing client complaints. Other more broad views may simply be of companies engaging with clients in spaces like Facebook or Twitter... but that view, dear friends, misses a huge area of social support which has existed long before these new social media channels: Forums. Without losing... [More]
Etiquetas:  thought-leadership developerworks grug rational-client-support jazz.net social-business dw rational social-support forums |