Are you following us on your preferred social channel? Did you know we've recently launched a GooglePlus and Tumblr blog ? While no channel is meant to be a catch-all, we want to get you the information you want and need in the channels you are most comfortable with. Do you find twitter is the best place to find our content and engage with us? Follow us there! Twitter not your style but rather you prefer Facebook ? We're posting there as well to help you find the right information at the right time! Check out our news document... [More]

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     When we think of the phrase "Social Support" one of the common images is likely of "@comcastcares" and their breakthrough efforts at turning client perception from heavily negative to the positive through their twitter account and addressing client complaints. Other more broad views may simply be of companies engaging with clients in spaces like Facebook or Twitter... but that view, dear friends, misses a huge area of social support which has existed long before these new social media channels: Forums. Without losing... [More]

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