AcdntlPoet 2700019V2G Visits (567)
Regardless of the Rational products you use, licensing topics are some of the most common questions Rational Support receives.
These are the top 20 technotes for Rational Licensing that were reused during the past month to help solve your PMRs. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
AcdntlPoet 2700019V2G Visits (2414)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley