Invitation for Open Mic on Know Rhapsody's latest reporting feature (RPE) and its functionality, the easy way !!
AnkurKacker 2700023JSD Visits (702)
Good Day Everyone from IBM Rational Client Success for Rhapsody
Very glad to invite you to the Open Mic session on Know Rhapsody's latest reporting feature (RPE) and its functionality, the easy way !!
The session will be held on Wednesday, October 29th 2014 at 19:30 IST (14:00 CET)
AcdntlPoet 2700019V2G Visits (2452)
Rational Support was very busy at Innovate 2011 this week! Lots of great conversations and sessions - Take a look back at this week's blog posts from Notes from Rational Support and our friends at IBM Electronic Support for all the details!
Of course Innovate wasn't JUST for the attendees! If you weren't able to make it out to Orlando this year, you can still reap some fabulous benefits from the conference through our blog posts, but especially through the IBM Rational Livestream feeds for the conference! Take some time and check out all the great keynote presentations we recorded and hosted just for you! I think you'll find some fabulously useful information there!
Notes from Rational Support blog articles:
Of course, our friends over at the IBM Electronic Support Community have also been busy at Innovate and posting their blog articles too:
kellypuffs 06000168YK Visits (2106)
rationalwebguy Patrick O'Connor:
The Support Café is buzzing with activity Tuesday morning (Europe 3, Dolphin Hotel).
The Rational Client Support Airship outside of the Support Cafe (Europe 3, Dolphin Hotel).
Support Cafe sign and the Support Airship on the RIGHT as you come off the escalator - NOT the left as our map and blogs said (last minute move)!
And finally, the man himself, Patrick O'Connor. He'll be there all week!
Photo credits: All rights reserved by IBM_
AcdntlPoet 2700019V2G Visits (2095)
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!
AcdntlPoet 2700019V2G Visits (1986)
Are you going to Innovate 2011? If so, stop by and see us!
Want to share your feedback with our Technical Support management and executives?
Need to learn how to best interact with your IBM Support teams and expedite your issues and concerns?
Looking to discover the latest IBM improvements to our support website and knowledge-base?
Well look no further! Come talk to Rational Client Support in the Support Cafe!
Drop by and enjoy some refreshments and discuss your Support needs when YOUR schedule permits.
We will be there to assist you. Stop by the Support Cafe' (in Europe 3 in the Dolphin Hotel on June 6, 7, and 8th) and visit us!