Rajeshavanthi 2700022MCX Visits (2701)
From a product perspective, whenever you encounter a peculiar error or behavior it becomes difficult to think of a starting point that could help you drive towards understanding the cause. Such scenarios demand more information and to have a keen look into the log files generated by the respective application. Such logs as meant to accumulate the granular information based on the configuration or settings imposed while working on a asset under test.
The intention of designing this utility is that it would help avoiding the initial 3 - 4 interactions required by the Technical Support Engineer to collect basic system and log information. Thus reducing the resolution time cycle of the Problem Management Record.
For more information on how to execute this data collection utility, you may refer the following link:
New CLM Whitepaper: Use Rational Performance Tester to monitor Collaborative Lifecycle Management server resources
AcdntlPoet 2700019V2G Visits (2665)
Check out this new CLM whitepaper from Rational Client Support's AVP team member Dayal Sachdev!
Dayal knows that clients today face challenges scaling Jazz environments appropriately and maintaining them, and has written this whitepaper that describes one approach to monitoring a server layer and captures those results for analysis using Resource Monitoring with IBM Rational Performance Tester. The target audience is administrators whom are in charge of hosting and maintaining Jazz CLM tools today while having a moderate understanding of load testing concepts and Jazz tools.
Abstract: Using IBM Rational Performance Tester V8.5 to resource monitor an IBM Rational Collaborative Lifecycle Manager V4.0.3 server hosted on IBM WebSphere Application Server V8.5.5.
Released: September 25, 2013
Authors: Dayal Sachdev
Table of Contents:
AcdntlPoet 2700019V2G Visits (1928)
We are very pleased to announce the Open Mic replay - Rational Support Client Connect program introduction webcast page is now published! The replay video is also available with closed captions on the IBM Rational Support YouTube channel:
This is an introduction to the Rational Client Connect program from the Rational Support team. This program helps you get started with electronic support activities such as downloading software, obtaining licenses keys, finding content, and submitting service requests to support.
Sumant Renukarya 270002B42N Visits (2165)
One of the IBM Rational Team Concert (RTC) users, having an integration with Focal Point (FP) were planning to move the production database
1. Server Rename
2. Isolate the production and the test environment at network level.
I welcome any comments, suggestions on this note.
NEW OpenMic session on configuring, administering, and troubleshooting access to Rational product help
AcdntlPoet 2700019V2G Visits (2081)
The IBM Rational Client Success Team is holding an Open Mic session covering access to the Rational product Help content. This session is essential to anyone in need of web based help delivery or secured environment help content delivery alike. Add this session to your calendar today so you don't miss this important topic.
Hosted and presented by:
Overview: Rational products support web-based delivery of help which provides options for delivering product help content to users. By default, users access product help content from an IBM server hosted on the internet. If internet access is not available due to security or environmental issues, Rational product users and administrators also have options to download the help for local use or set up an intranet server to host and deliver the help content. Join us to learn more about the help delivery options, how to determine the best option for your environment, and get tips on configuring, administering, and troubleshooting Rational product help content.
For more information on these and other sessions, see the