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WHAT COMPELS AN IBM PARTNER TO PUT SUCH A MAGNITUDE OF TRUST IN IBM RATIONAL AVP?
One of IBM’s largest competitors is also one of IBM's most important business partners for software and systems. This Consulting Firm’s goal is to standardize how they approach software delivery for their clients. They consider Rational to be a good technology fit in this area, so they have made the Collaborative Lifecycle Management (CLM) solution and other Rational products the critical foundation of their software delivery process. This is a clear endorsement of IBM Rational products and strategy by one of the world’s leading companies.
Since 2007, this Consulting Firm has also invested in a successfully evolving partnership with the experienced Rational Accelerated Value Program (AVP) team. AVP is Predictive, Preemptive and Proactive - bringing fast ROI for Rational Software clients across the globe. Consulting Firm relies on their AVP team for advice on their overall software deployment strategy, guidance on successful roll out of Rational tools, and the management of expedited resolution for cost-inducing software issues. The client considers the AVP team to be a high value extension of their own teams and have granted access to several of their internal systems and environments to make collaboration and troubleshooting easier- showing ultimate trust with IBM AVP.
The flexibility and personalization of the Accelerated Value Program has meant that the service continuously adapts to align with Consulting Firm's needs, so it is no surprise that the by the end of their current contract they will have been a AVP client for a full decade! AVP’s comprehensive knowledge of their customer’s business goals, ecosystem and topology helps ensure that the team is well positioned to dynamically respond to changing business conditions, partnering for continued success.
EXAMPLES OF HOW CONSULTING FIRM’S BUSINESS WOULD HAVE BEEN IMPACTED WITHOUT THE GUIDANCE OF THE EXPERIENCED RATIONAL ACCELERATED VALUE PROGRAM TEAM
2. Working with IBM Level 2 support and IBM Development, the AVP team arranged for the delivery of more than 20 hotfixes for Consulting Firm's CLM deployments in 2013. Without these hotfixes Consulting Firm would have had to upgrade all 1000+ of their CLM deployments to each quarterly release. Avoiding 5 additional upgrades saved Consulting Firm $3.08 million (1000 deployments X 8 hours per upgrade X 5 upgrades X $77/hr FTE cost).
OVER THE PAST YEAR, THE AVP TEAM HAS COLLABORATED ON SEVERAL WINS WITH CONSULTING FIRM’S STAKEHOLDERS. READ JUST SOME OF THE IMPRESSIVE AVP ACHIEVEMENTS BELOW:
WHAT’S AHEAD FOR THE CONSULTING FIRM’S AVP PARTNERSHIP IN THE FUTURE?
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Getting to know the Rational Client Support process- This is an introduction to the IBM Rational Client Support process. Topics include contacting support and addressing PMR severity.
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To our entire global audience of both clients and IBMers alike: we wish you the best today, and are extremely thankful you have chosen to follow us here on Notes from Rational Support. Even more so, we are thankful that you've found our efforts to be beneficial to your end goals. Cheers to you all!
As is the custom this time of year, those of us in the United States, and the expats living abroad are likely deep in the throes of celebrating a day of thanks by feasting upon a traditional Turkey dinner with all the trimmings.
Of course that means the Rational Support North American crew is largely out of the office today and tomorrow (Nov 27th and 28th). But have no fear, we do have crews still available to assist with your critical issues if needed!
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Four great articles give you 5 minutes of smart in bite-sized chunks. As we move into the holiday weekend for our U.S. based employees and clients, these articles will give you a quickly consumable bite of information, but don't be deceived, these will serve to whet your appetite for even deeper information once you dig in. So grab a cuppa, and take 20 minutes to absorb this great info and lay out a plan for follow up in the coming slow-down.
5 minutes of smart: Tracing project requirements- By using an automated tool to facilitate tracing project requirements (in this case, Rational DOORS Next Generation), you can take charge and make managing project requirements a smooth, continuous process.
5 minutes of smart: How to link requirements to development artifacts- An important initial task to successfully manage requirements in a development project includes linking requirements and artifacts. Choosing the correct link type is key. Learn about links types in a typical RM tool such as Rational DOORS Next Generation. You can also experiment with the DOORSng tool in a 60-day free trial.
5 minutes of smart: Tracking dependencies between requirements and artifacts- When you use an automated tool to facilitate tracking dependencies between requirements and artifacts (in this case, Rational Application Developer for WebSphere Software), you can obtain a project-wide omniscient view of all dependency links, and that's a good thing.
5 minutes of smart: Detect and analyze runtime problems with probes- By using an automated tool to facilitate development code testing (in this case, Rational Application Developer for WebSphere), which uses the Eclipse-based Probekit framework of Java code fragments that can be inserted into a program to provide information as the program runs, you make it easier to obtain vital runtime data on your code component.