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Troubleshoot the error "no remote agents in contact" in Rational Performance Tester 8.5- This is a troubleshooting video that covers the error "There are no remote agents in contact with this workbench" in IBM Rational Performance Tester 8.5.
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A scenario where it looked like IBM Rational Performance Tester (RPT) was not capturing the 'Refresh' actions. While trying to record a SAP Business Objects session using RPT through Internet Explorer, there were many application triggered 'Refresh' that took place.
The 'Refresh' process would take sometime to end and it appeared like a progress window, as seen below -
RPT was capturing the actions when the 'Refresh' button was manually clicked by the user. However, it looked like RPT was not capturing the actions when the application triggered the 'Refresh' action.
The server replies for the above requests were as below -
There are several such exchanges until the refresh had ended.
Interestingly, it was noticed that the same request was sent again and again during the active session of the "Refresh" progress window. Looking at the server replies, one would think that RPT is not capturing the 'Refresh' actions triggered by the application.
It seemed to be a little confusing looking at the the Client requests with empty html pages and its corresponding server replies. However, after analyzing the requests and corresponding responses, it could be noticed that the RPT script was simulating the below request by looping on -
Until the server could send -
It was also noticed that the Client was sending empty.html requests every 20 seconds until the Server returned a response to the initial POST request.
There was nothing "missing" in the test!!
You can notice that there is a POST request for 'processPromps.jsp' and a GET request for 'report.jsp. The request "report.jsp" might have been sent too soon. RPT will in fact wait until the initial POST's response is received before sending the report.jsp request since the dynamic data (such as the sEntry value) in the report.jsp URL are being extracted from the POST's response. Thus, the playback will automatically have the correct sync
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Yes, it's the Independence Day holiday here in the US, and your faithful blog authors (at least those of us based in the U.S.) are off enjoying a long holiday weekend, complete with parades, fireworks, outdoor concerts, and backyard barbecues.
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Engineers from Rational Support have been hard at work producing white papers that help you navigate through some of the more advanced activities for Rational products. Here are some of the latest papers published.
Thank you to Indraneel, Edwin, Krishna, Pallavi, Shinji and Moria for their contributions!
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Introduction to SysML: State Modeling- In this video Joanne Scouler and Andy Lapping define and demonstrate the following basic SysML concepts:
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Handling Character Encodings for Artifacts in IBM UrbanCode Deploy 6.0.1- Donald Huckle, developer for IBM UrbanCode Deploy, talks through the process of handling character encodings in the product's 6.0.1 version.
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In a scenario where more than one Html.Table controls are present in a web page and the recognition properties of the table controls are not enough to distinguish them individually, then the best possible method to capture the table controls are to capture the parent control first and then retrieve these table controls as a child of the parent, provided the parent control has unique recognition property values.
While capturing the table control using the below code snippet, Rational Functional Tester (RFT) may throw the following error message:
This is because, getChildren() can retrieve all the mappable and non-mappable controls of a parent. If there are any other non-mappable controls present in between the html.DIV and Html.TABLE that can also be retrieved by getChildren().
RootTestObject root = getR
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Sometimes in our days as technical support we find the need to validate what type of OS install is on a machine as a way to identify the environment in which a product may be encountering difficulties.
To help with that discovery, here are two commands we have found to check if an Ubuntu OS install is a server version or desktop setup:
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Rational Software Architect RealTime Edition- IBM Rational Software Architect is a modeling and development environment that uses the Unified Modeling Language (UML) for designing architecture for C++ and Java 2 Enterprise Edition (J2EE) applications and web services. Rational Software Architect is built on the Eclipse open-source software framework and includes capabilities focused on architectural code analysis, C++, and model-driven development (MDD) with the UML for creating applications and web services.
Watch through the playlist above, or pick and choose the specific short videos from the links below:
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Install Rational License Key Server v8.1.2 in Console Mode for UNIX or Linux- A demonstration of installing IBM Rational License Key Server version 8.1.2 for UNIX or Linux in console mode.
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While using IBM WAS as an application server, there might be a need to understand certain artifacts here.
This helps in understanding the internal behavior and identifying the components in IBM WAS.
When you use the Administrative console to configure IBM WebSphere, certain XML files are updated internally. Here are the details:
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Innovate has passed again, but that doesn't mean you missed it if you weren't there! We have a great collection of videos below including general sessions, keynotes, and press conferences! It's your one stop shop to remember what you heard while you were there, or to feel like you were!
Innovate@SPEED - Innovate 2014 Day 1 General Session- We all need to Innovate@SPEED. Kristof Kloeckner will kick off Innovate 2014 with technical insights to accelerate business delivery cycles with confidence and trusted outcomes. How do we deliver Efficiency@SPEED, Value@SPEED and Growth@SPEED? Technical leaders from IBM and our clients will deliver strong positions on Cloud, Mobile, Security, DevOps and Continuous Engineering in crisp, punchy 5-minute speed talks. Kristof's opening keynote will be a catalyst for an intense week of community sharing and networking, focusing on how IBM and its partners can help you become fast, agile and competitive.
But don't stop there... continue on with day two and all the other keynote and Watson videos below!
Dymanic value contents affecting the placement of loops during script execution under IBM Rational Performance Tester.
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In a given scenario under IBM Rational Performance Tester, assume that the token ID’s and User session ID’s are present in the request as dynamic values. These values would thereby be present throughout the requests in the script.
Once the script is recorded, The transactions are segregated where the login and logout are placed outside the loop and remaining transactions are placed within a loop, which are run for multiple iterations.
Sometimes, these dynamic values present within the loop might not get addressed by the server correctly . Response content got from the server could appear blank. This happens as the server expects the sessions to be different. However in this case it would be that the same dynamic content is being passed in the requests and the server does not acknowledge with a response.
This could be addressed by placing the login and logout transactions within the loop. Doing so, the logout removes the old dynamic values and login creates new value.
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Rational Programming Patterns Overview- This video presents some of the main features of Rational Programming Patterns that will help developers in their daily development tasks.
For more info
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It's been a while since our last downloads post... and we've seen a LOT of releases recently, so at long last here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since April 30th! These links are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products. Be sure to check out the downloads tag for previous posts as well:
image credit: (c) 2012 WaywardCelt Photography
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Rational Developer for System i (v9.0): Activation kit for ESS orders - This article details the steps needed in order to successfully download the activation kit for ESS or AAS orders.
To obtain licenses for orders placed either via econfig (AAS - Advanced Administrator System) or ESS (Entitled Software Support) customers should access ou
2. On the left side of the screen under 'My entitled software' click on Register IBM customer number if this is a new order or new user.
4. Select the OS version, Product number and continue. Check V6R1M0 version first since most of our keys are placed under this version regardless of your iSeries version.
5. Under 'Software downloads' verify the product and continue.
7. Select 'Click here to use HTTP'.
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Saurabh.Tyagi 270005CY2K Visits (1307)
IBM Rational Jazz token license configuration on Jazz team server
Token based licensing is an option, along with floating and authorized user licensing, within the Rational portfolio. Technically, the basis of token licensing is on the traditional floating license mechanism and process. However, when it comes to how the license check out (consumption) works, it has a different behavior.
In a token environment, each product consumes a predefined token value, not a predefined quantity as it does in a traditional floating licensing environment. The license key has a pool of tokens from which the license server automatically calculates the tokens being checked in and out across users and products.
Lets discuss how a token based licensing model can be implemented for Jazz-based products.
Jazz-based products use IBM Rational Common Licensing (RCL) token service provider, which is an extension of the Jazz Team Server (JTS) that forwards token requests to an IBM Rational License Key Server (RLKS). Jazz-based products and non Jazz-based products can share tokens from same pool of tokens.
How to generate Jazz tokens?
Log into the Rational license key center and follow the below steps to get the required Jazz tokens
You can also refer to the technote links below which will guide you in accomplishing this task:
To configure these Jazz based licenses, from a licensing perspective pre-requisites are:
The following picture shows a high level single server topology deployment of RTC using token licensing.
Once you have successfully configured your flexlm license server with token file, you downloaded from IBM Rational license key center (license.dat), Import the Jazz Keys (Jazz.Token.zip file) on the Jazz team server.
Post successful import of Jazz keys on the Jazz team server you will find an entry very similar to the below diagram
The above screen confirms that the Jazz tokens are successfully imported on the Jazz team server and we can now proceed to configure this Jazz Team Server to communicate with the Rational License Key Server that you installed and configured earlier.
In the Floating License Server section of the License Key Management page of your Jazz team server click the radio button next to IBM Rational Common Licensing Token Service to enable the service.
Hover over the icon in the Actions column until you see the edit hover. Click the icon to view the Server Configuration dialogs shown in following picture.
Configure the following two properties in the above dialog:
If the Jazz Team Server is able to connect to the Rational License Key Server, you'll see a green checkmark on the IBM Rational Common Licensing Token Service line as shown in following picture.
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Using the Sandbox Practice Environment for Rational DOORS Next Gen v4.0.5+ This video illustrates how to use a sandbox on Jazz.net as your practice environment for completing the Getting Started tutorial.
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All about Rational Developer Licensing
Rational Developer is a batch offering from IBM which has unique functionalities than a normal IDE available. Let’s get introduced to the Rational Developer versions available for usage.
I welcome you to get an in depth understanding about the Rational Developer licensing.
What you should know about Rational Developer Licensing?
There are four broad categories of licenses for Rational Developer, viz.
IBM Rational Developer for AIX and Linux has these subset of licenses which can be used:
Rational Developer for System i licenses are imported only on Windows PCs, where System i and System z are the iSeries and zOS hosts that the client is connecting to. IBM Rational Developer for i has these subset of licenses which can be used:
IBM Rational Developer for Power Systems Software C/C++ Dev Studio for AIX v7.6
Rational Developer for Power Systems Software includes four separately licensed features:
Rational Developer for System z licenses are imported on Windows PCs, where System z are the zOS hosts that the client is connecting to for development purpose. IBM Rational Developer for z has these subset of licenses which are highlighted below:
IBM Rational Developer for System Z V7.1 Activation Kit
IBM Rational Developer with Java v8.0 Floating License Key
IBM Rational Developer for AIX and Linux version 8 are not displayed in the license key center list as v8.5 was called Rational Developer for Power systems and from v9.0, it is addressed Rational Developer for System i.
Versions of IBM Rational Developer for SOA Construction include 7.5, 8 and 8.5 versions, though license key center does have only versions 7.1 and 7.5. Variants of licenses include :
SOA (Service Oriented Architecture) v7.5 and below was a bundle of products and not just one product, which included licenses of RDp (Rational Developer for Power Systems), HATS (Host Access Transformation Services), and RBD (Rational Business Developer).
SOA v8 and above is split into individual products RDp, HATS, and RBD (Rational Business Developer) to be individually licensed.
Why is the Rational Developer with EGL v8.5 not available to be generated on license key center, though our account is under maintenance?
Do I have a chance to try out a trial before a license purchase?
I have a Rational Developer for I RPG and COBOL and modernization tools license. However I get a “No license available” for RPG and COBOL plug in on the software. How do you explain that?
How does RPG and COBOL development plugin license requirement in Rational Developer for Power Systems?
See you folks. Let’s get together with my next blog.
AcdntlPoet 2700019V2G Visits (747)
Different Types of reports in the RLKS Admin and reporting tool:
Reports display valuable statistics about how users are using the assets and repository.
Managing software assets goes beyond submitting them to a repository and managing them through consumption. Over time, looking at the changing elements, the models and trends of asset details, consumption use cases, and users information can help companies evaluate the needs of their current business strategies.
Lets understand the different types of reports available and the insights they provide...
Peak usage : This metric represents the maximum number of license requests that were granted by the selected license servers for the selected products. If more than one license type is selected in the report definition (floating and token as license type), the peak usage report shows multiple numbers in the bar graphs. The following example shows a peak distribution report with two counts per bar.
Peak denial : This metric represents the maximum number of license requests that selected license servers denied for the selected products during the specified time.
Note: In certain reporting scenarios, the tool can report inaccurate license denials. For more information, see the "Known limitation in license denial report" technical document.
License usage per user : This metric presents information about product usage by a user from a license server at a specified time. This list includes the user and the host server name for the selected products for the specified duration.
Available Licenses : This metric presents the total number of licenses for a product that are available in the license files that are used to start the license server.
License expiration : This metric presents the expiration date of licenses for each of the selected products. This information is collected from the license file.
Token distribution : This chart presents the number of token licenses that are issued in the specified time for various products in an organization.
Chargeback report : This metric represents a simple chargeback policy for product licenses that are used in an organization. The report for this metric is like an invoice, where the number of licenses that are used by each user during a specified time is listed. The number of license hours is multiplied by the unit costs that are associated with each license hour of that kind of license for that product. This product gives the value in currency to be charged for that user.
Note: For the Collaborative Lifecycle Management (CLM) products, the following metric types are supported:
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Rational Developer for System z (v9.0.1): Working with JCL, Part 1 of 2- In this video you'll learn to how to edit and submit JCL files, and become familiar with using job filters to retrieve files and determine job status.
Rational Developer for System z (v9.0.1); Working with JCL, Part 2 of 2- This 3 minute video demonstrates how to use Remote System details to see the status of all your jobs in a table view. It also shows how to simultaneously use the Properties view for even more detailed job information.
Resource URLs for the demo:
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The Tip of the Iceberg
Growing complexity in a heterogeneous environment is todays IT challenge, but there is nothing new about that! Maintaining a high availability of the IT-infrastructure often comes down to reactively fixing technical issues, involving many different parties and is an important responsibility of the organization’s IT-support team. However, these types of activities are just the tip of the iceberg. In order to maintain a high level of availability, the risk of having longer than expected downtime and loss of productivity is high when we turn to reactive support only. There is a lot more that organizations implement to reduce these risks.
For this, predictability is critical and by proactively avoiding risks, IT-support teams are much more capable of providing a robust environment to their users. Providing proactive support starts with planning initiatives and aligning any support related activities such as analyzing the impact of upgrades and migrations and coordinating knowledge transfer. To achieve this it is essential to have direct access to a large network of expertise and to bring teams and knowledge together. This allows for the successful setting of the right priorities and getting the right attention, which must be a collaborative effort of the organization and its suppliers.
The Rational Accelerated Value Program is designed to provide Essential Lifecycle Services that enhance and improve your productivity over the full range of the solution lifecycle. Don’t settle for the Tip of the Iceberg!
Please visit the Accelerated Value Website for more information: http
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License Availability Report:
I am sure we all want to know, how our “IBM Rational product licenses are being used” it would be useful to track what licenses your company have purchased year by year and what is the available count in the pool. How about you knowing on what is the order number ( Sales Order number/Order ID ) for a record, under which these licenses are purchased, Or when the licenses that you purchased are expiring, in order to be prepared for renewing or purchasing a new set of licenses from IBM, Whether you are in a large enterprise with hundreds of users using multiple applications, or a small or medium business with a handful of users, you want to know this information for your investment decisions.
Let's understand the results of the license availability analysis, In order to reach here you may want to login to License key center, you will find “license availability report” on to your left under license management section.
A license availability report can be downloaded up to a maximum of 200 lines, please note that you might need to go to the next page to download additional lines.
The report will show you the number of licenses that you’ve registered and the number of licenses available. Please note that in some cases you have access to a lot of different product within the same or different part number. License keys are not equal to entitlements and it’s within your responsibility to make sure you use only what you are entitled to.
You may choose from the drop down, on how you may want to search ( using what attribute ), you also can filter/choose between accounts as shown in the picture below, and click on search line items,
Also, in order to get results for a specific time frame can be selected from, From and To sections, ( Click in the box and the calendar will be auto-populated as shown ).
How to get your order details:
In order to get your order details, please click on the order ID / Line # ( In the above image “Internal Use ONLY 2014 EMEA“ ). You will get details like,
License Information :
Listed below you will find a box for each Rational license line item associated with your order. Select the checkbox to the left of the line item to get the license keys associated with that item. You may see multiple checkboxes for one line item if you purchased an IBM Rational product consisting of multiple products bundled together.
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Depending on the complexity of work and projects associated with your organization, complexity of your environment also increases invariably. Your environment might include several tools to assist you in doing your daily job and this may include several products which fall under different category. For example : Change management, Requirements management, modeling tools, testing tools, development tools and so on.
These products may be Rational or Telelogic, Which falls under IBM Umbrella.
You might have to work with both Rational and the Telelogic products and you may very well be the license administrator and your areas of interest may include both Rational and Telelogic product licensing.
Though we have Rational and Telelogic products under the same Umbrella today IBM, there is a difference in the way the licensing works for Rational and Telelogic products.
We will unearth these differences in the working mechanism of the licenses for Rational and Telelogic products and try to understand how they work.
The following section briefs the working of Rational licenses and also throws some light on difference types of licenses available for Rational products
Floating licenses for Rational products are not tied to any version of the product. Floating licenses are always configured on a centralized Rational license key server and the clients are pointed to this license server to pick the licenses.
The scenarios where you are upgrading the client to a different version.
For example: If you are migrating the Rational software architect from version 7.0 to version 8.0 there is no need to update the license file as the floating licenses which you had configured to work with Rational software architect 7.0 will still work with Rational software architect version 8.0 as they are not specific to any version of the product.
But It is always recommended to have a version of the Rational license key server which was released post the release of the product.
Rational products also have authorized user licenses which are tied to a specific host and need no license server, Even authorized user licenses for a Rational product is not specific to any version.
Activation kits are available for SDP (software delivery platform) products (Rational) and only activation kits are specific to the version of the product and they need to be imported on the Installation manager.
Refer to the link below on how to configure an activation kit on Installation mana
Now as we have an understanding of how the licenses work for the Rational products, we will try to understand how the licenses work for the family of products previously known as Telelogic and what are the different Telelogic products which are available.
The below sections will give us a complete understanding of how the licenses for Telelogic products works.
Only for TELELOGIC family of products floating licenses and Authorized user licenses are not version independent and Telelogic products don't have the concept of activation kits.
Whenever the client or the product is upgraded we also have a need to update the license file to ensure that it has appropriate maintenance renewal to support the newer version of the product.
TELELOGIC family of products works on Date based concept of licensing and your license file will have a maintenance end date in it and only product versions released prior to that maintenance end date which is specified in your license file will work and any version of the product which was released post to the maintenance end date will not work.
For Example: If you have Rational Doors floating license file with an maintenance end date of 2010.01.01 (JAN-01-2010) this will not work with Rational Doors version 9.5 as Rational Doors version 9.5 was released post 2010.01.01 (JAN-01-2010).
To understand this concept of Date based concept of licensing in clear refer to the white paper link below on Understanding date based concept of licensing: http
Also refer to the link below on how to apply the maintenance renewals for the Telelogic family of products: http
Find the list of TELELOGIC products below and as mentioned they all work on date based concept of licensing.
→ IBM Rational Dashboard
→ IBM Rational DocExpress
→ IBM Rational DOORS
→ IBM Rational DOORS Analyst
→ IBM Rational DOORS Net
→ IBM Rational Focal Point
→ IBM Rational Logiscope
→ IBM Rational Rhapsody
→ IBM Rational SDL
→ IBM Rational Statemate
→ IBM Rational Synergy
→ IBM Rational System Architect
→ IBM Rational Tau
→ IBM Rational Tester
→ IBM Rational TTCN
→ IBM Rational Change
→ IBM Rational Software Architect
→ IBM Rational Publishing Engine
This blog post was Co-Authored by: Saurabh Tyagi and Karthik M.
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A video blog is available on the IBM
Larry describes some of the programs and happenings at the event for AVP clients, including:
You can watch at the IBM Rational Support channel or play it here:
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Deliver better software with a comprehensive lifecycle management solution:
IBM Rational ClearQuest is application lifecycle management (ALM) software that provides flexible change and defect tracking, customizable processes, real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. This solution provides scalable, multiplatform support to any size organization, so you can continue to use your customized processes as your organization’s needs evolve. Rational ClearQuest supports the IBM AIX, HP-UX, Linux, Sun Solaris and Microsoft Windows operating systems.
Rational ClearQuest can improve visibility and control of software development projects:
Web client licensing:
To make Rational ClearQuest Web available for use, your license administrator must install floating licenses on a Rational License Server.
The Web server (Rational ClearQuest Web Application server or Rational Web Platform) requests a license key from the Rational License Server for each Web client. You do not have to install a license key on your desktop to use the Web client.
Entering floating keys on Windows:
You can import the floating licenses by using the Windows License Key Administrator (LKAD). You must have local administrator privileges on the License server before you can enter the license key, using LKAD.
Using the Rational ClearQuest Web client:
Restricted mode is a special mode of accessing Rational ClearQuest Web that limits the number of features available to designated users and user groups. Users and groups working in restricted mode have access to at most three operations:
You can control access to Rational ClearQuest Web by restricting the activities that users and user groups can perform.
These activities include:
For example, you can enable users to provide feedback through a password-protected extranet by performing the following steps:
When members of the group access the URL, they can only submit records and view the results of the query that you specify. The records returned by the query are read-only unless you configure restricted mode to permit record modifications.
When you log in to ClearQuest Web in restricted mode, Restricted Mode appears in the navigation banner at the top of the display. Users are logged on in restricted mode whenever they cannot obtain a valid Rational ClearQuest Web license, for example, if all available licenses are in use.
Configuring restricted mode:
You must have the Super User privilege to configure restricted mode.
In the Rational ClearQuest Web banner, click Site Administration -> Configuration.
On the Security Options tab, fill in the restricted mode configuration fields as described in Table
Settings on the Security Options tab take effect immediately; there is no need to restart the server. However, only subsequent Rational ClearQuest Web application sessions reflect these changes. Existing Web application sessions continue to use the settings that were in effect when the sessions started.
Ports used by the Rational ClearQuest Web application:
The Rational ClearQuest Web application uses these port definitions in the jtl.properties file:
The jtl.properties file is located in these directory locations:
Note: These directory locations assume that you have deployed the Rational ClearQuest application using Rational Web Platform (RWP) installed in the default installation location. If you have installed to a different location from the default, adjust the directory path accordingly. If you are hosting the application using a different Web application server, see that product's documentation for details about configuring ports.
Ports used by the Rational ClearQuest Web registry server:
The registry server component of the Rational ClearQuest server listens on port 1130 and 1131 for requests from the request manager and the Web application. (These ports cannot be changed.)
The registry server also listens on port 1150. You can re-configure that port definition by modifying this parameter in the csm.properties file:
The csm.properties file is found in this location:
Note: These directory locations assume that you have installed Rational ClearQuest to the default installation location. If you have installed to a different location, adjust the directory path accordingly.
Ports used by the Rational ClearQuest request manager:
The request manager component of the Rational ClearQuest server uses these port definitions in the jtl.properties file:
JTLRMISERVICEPORT: 1132, 1133
The jtl.properties file is found in this location:
There are two additional ports that are specified in the csm.properties file:
The csm.properties file is found in this location:
Note: These directory locations assume that you have installed Rational ClearQuest to the default installation location. If you have installed to a different location, adjust the directory path accordingly.
This blog post was Co-Authored by: Kiran Byrappa and Saurabh Tyagi
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What are the IBM Product Lifecycle and EOS? - This video will help you understand the stages of the IBM Product Lifecycle, including End of Support.
For more information on End of Support items, review the following two recent blog posts concerning an announcement was made on the week of April 8th, 2014 that certain versions of multiple Rational products would be end of support on April 30th, 2015: