If Insight is integrated with CLM, after upgrading Insight, the "Test Connection" function might fail with the CRRE1421E error, but only in the RM XDC file, even though you downloaded the XDC file from the correct RM server.
Here is the detailed error:
'com.ibm.rational.dataservices.client.auth.oauth.OAuthCommunicatorException: CRRE1421E: Can not redirect to the OAuthentication identify URL.' is returned from the remote server through the tested URL. Please provide a valid URL in the URL field. If you still get this warning, please copy the correct "Relative path" from one resource of this resource group, paste it in the "Test relative path" field of the resource group editor, and click the "Test Connection..." button again.
You get this error even though you downloaded the RM XDC file from the correct RM server. The XDC files downloaded from the other CLM applications integrated with Insight can connect successfully.
This problem happens because the password in the RM XDC file is incorrect, as it was not successfully migrated during the CLM upgrade. To fix it, manually overwrite the password in the RM XDC file having the problem, after verifying that the login ID being used correct.
In addition to fixing the problem in the RM XDC file, you should fix the problem on the RM server, so the password is correct in future XDC file downloads:
- Go to the RM Application Administration page.
- Go to the Reports tab.
- Click the "Data Warehouse Connection" link.
- Fix the "Data Collection User Password or Consumer Secret" value so the existing password is replaced by the correct password.
- Save your changes.
You may want to re-download the RM XDC file after making the above changes in order to verify that the updated XDC file works correctly.