For complete Innovate 2012 information, session descriptions, plus links to the "Agenda Builder" visit the Innovate 2012 Conference website! Below are the sessions presented by Rational Client Support during Innovate 2012. You won't want to miss these awesome presentations by some of our amazing support staff!  　  DR-2198 Tips and Tricks for Getting the Most Out of IBM Support Sun, Jun 3 , 2012 11:45 AM - 12:45 PM Location: Southern III - Dolphin Speaker: Patrick O'Connor, IBM Electronic Support Adoption... [More]

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            The Jazz Plan Jam is an online session for clients, Business Partnerss and IBMers to propose and vote on ideas to improve Jazz based products. Voting starts May 30 and runs through June 6. You can find more details about this jam in Carolyn Pampino's blog post on Jazz.net here ! You, yes you,  influence what’s NEXT for CLM! Our developers worked hard at improving the Rational Collaborative Lifecycle Management (CLM) products at Jazz.net . We're "jazzed" about the new capabilities being explored, and hope you are equally... [More]

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Winning is Easy! Here's how to play.... 1. Visit the IBM Support Portal - http://ibm.com/support - Use your smart phone, tablet or computer. 2. Sign in using your IBM ID - Don’t have an IBM ID? Visit My IBM registration to make one - its easy and free! 3. Take a screen capture of the "Support home" page. - Make sure we can see your name. - See below for hints on capturing your screen. 4. Email that image to " socrcs@us.ibm.com " with "IBM Support Portal Game" as the subject. 5.You’re almost done! Now visit the... [More]

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  Heading out to Innovate 2012? Got questions? Want to share your feedback with our Technical Support management and executives? Need to learn how to best interact with your IBM Support teams and expedite your issues and concerns? Looking to discover the latest IBM improvements to our support website and knowledge-base?   Well look no further! Come talk to Rational Client Support in the Support Café ! Drop by and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We are here to assist you. Stop by and visit us!  ... [More]

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