Now that we are back from "rainy" Orlando, Fla. and a great VoiCE and Innovate, have you had further thoughts about the soon to release, Rational License Key Administration and Reporting Tool?

It was wonderful to meet so many of you in person at VoiCE and Innovate, and to hear your enthusiasm for this new licence feature. And, rest assured, the important feedback and suggestions you gave at VoiCE and Innovate have already been heard by our development teams. So, keep it coming!

If you walked away with further thoughts and suggestions from the VoiCE presentation or the Innovate Labs pedestal on the Rational License Key Administration and Reporting tool, please don't hesitate to reach out to me: jcbalin@us.ibm.com  Or, you can leave your thoughts, here, as a comment response to this blog post.

If you did not attend VoiCE or Innovate, and have questions about the soon to release Rational License Key Administration and Reporting tool, you too should feel free to reach out to me, or contact your IBM Rational sales lead about the tool. If you are under an NDA, we can show you what was presented at Voice and Innovate prior to release.

Thanks, and I look forward to our continued collaboration on the new Rational License Key Administration and Reporting tool.

            

Author: Jane Balin, PHD.
Product Manager, IBM Rational Common Licensing

Tags:  ibm-innovate rational-client-support rational voice licensing

          

Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. These are the top content reused during May to help solve your Rational Team Concert issues. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:

           

　

 

1445366	How to verify LDAP parameters for Jazz Team server configuration
1455421	IBM Support Assistant Lite for Rational Team Concert v3.0
1470141	Modifying a user ID in Rational Team Concert version 3.0 while using LDAP
1632546	MustGather:  Source Control issues with Rational Team Concert
1578845	Removing Expired Temporary Licenses results in error
1620879	Upgrades to 4.0.1 create a significantly larger, incorrect index - testfix is required before the upgrade
1624261	'IllegalArgumentException: _in predicate value array is empty' error when loading My Work view
1391063	Additional configuration required when using the RTC Server with Microsoft SQL Server J2EE datasource
1503805	Client Access License not compatible
1609143	Common ETL jobs fail with CRRRE1404E: The user or password is invalid
1461402	Configuring Rational Team Concert 3.0 with Oracle 11g - recommended driver and database version
1474026	Configuring the Public URI in Rational Team Concert setup menu hangs with the Loading configuration settings message
1451006	CRJAZ0745I Error retrieving users from the external user directory
1509444	CRJCA0146E error when parsing friends document in LPA finalization step
1496602	Error CRJAZ1415W when clicking to test connection in the Rational Team Concert configuring Public URI step
1326503	Error: The Eclipse executable launcher was unable to locate its companion launcher jar
1459575	Full Text Merge Limit property affects Performance in Rational Team Concert
1577706	How to add State Column to the Taskboard
1508904	How to configure Lightweight Directory Access Protocol over SSL (LDAPS) for Rational Team Concert running on Apache Tomcat
1380329	How to lock an entire stream in Rational Team Concert

　            　

Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you solve issues more effectively and efficiently.

image credit: (cc) Some rights reserved by Ewa Rozkosz

Tags:  rational top-support-content rational-team-concert rational-client-support top-content

　

License Key Center and its Features:
Most IBM Rational software products require specific license keys in order to use them. The instructions discussed in this blog will guide you to the IBM Rational License Key Center (LKC), and the on-line service for generating and managing your license keys.

Accessing the IBM Rational License Key Center:
Now in order to access license key center you must be a member of the IBM Rational License Key Center account for your company to generate your license keys. When ordering Rational products from IBM, the person placing the order is set as the account administrator. The person is sent a welcome email containing a temporary password for logging on to the Rational License Key Center.

So the IBM Rational License Key Center is the online licensing tool that you use to get or return your Rational software license keys and much more.

To access the License Key Center:

1. Go to the IBM Rational support Licensing Web page.
2. Click the IBM Rational License Key Center link and then click on Continue.
3. Log in to the IBM Rational License Key Center.

FYI : The website is designed for ease of access of clients located in different geographies, hence you will have an option "Translate my page" (on the right side of the page) to translate the page to language which best suites you.

NOTE:  You may access the links given at the end of this doc in order to login to LKC and perform different activities on the web which will be discussed in this document.

Let's assume you have provided the username and password and selected the account ID (for the account you want to login. If you are a member of multiple License Key Center accounts, please select the account you wish to use for the current session. You can switch accounts after signing in by using the "Switch Account" link on the left hand navigation bar.) This is how it looks:

　

　

So, welcome to the license key center! Let's get started understanding different tabs as shown on the left. The first tab will be My license keys ! Great, that's why we are here! It will help you generate license keys...　

My License Keys: 　　

Get keys:
This tab will help you generate licenses for the product to which you are entitled. You can choose from different product line as shown once you click on it,

View and return keys:
Want to move an old server to a new one? This tab will be of great help. It will help you return license generated for a old machine and you will have the license back to the license pool. You will be able to generate this license for a different machine whenever necessary. (Go to get keys in order to generate licenses.)

View keys by host:
Where is your license, on which machine is it deployed, and/or how will you know if you have to return it? This is the place you should be looking at; it will help you locate the host on which you have deployed your current license. Please see the picture below:

View Keys by Users:
This option/tab will help you understand who has generated this licenses and when this was generated.

Listed below are all the licenses generated by the User you selected, ordered by Product Line, and the Date the License was Generated in reversed order. To see the details from one or more Licenses, select the check boxes and click "View Details".

　

 

　

Moving on to the second section on the license key center page we have ORDERS:

View order history:
Order history tab will list all your orders. You may select the order number to see the details of a particular order, or select the license keys link to see the keys needed for the product(s) on the order.

Search Line Items:
Please go through the technical documentation, which will explain "How to search order numbers in Rational License Key Center website" in detail.

　

Third section will be ACCOUNT and MEMBERS:　

Accounts and members:
Which people are associated to your company's account, how many people can access this account, what are the permissions each one has, and much more will be present if you explore this tab. It will help you add member, inactivate member, and search for members.

Join new account:
Don't have a password or need to add yourself to a new account?

Enter the information under this section and IBM will add you to the account and issue new users a password for signing in. Upon submitting this form, you will be added to the account and emailed a password you will need to complete the login process.

Switch account:
You are a member of multiple License Key Center accounts. You may select the account you wish to use for the current session. You can switch accounts after signing in by using the "Switch Account" link on the left hand navigation bar.

　

Next section is PREFERENCES:　

Change password:
This will change your current password to a new one of your choice. Your new password must be at least 8 characters in length, contain a mix of alphabetic and non-alphabetic characters (numbers, punctuation or special characters), or a mix of at least two non-alphabetic characters.

Email preferences:
This tab will help you choose your email preferences for account administration messages.

Product preferences:
You may set your Preferences for the Product(s) to which you are entitled.

Email: Do you want to receive Update Notifications for this Product?

View: Do you want to view this Product as you navigate through your Rational License Key Center site or Search for Products?

NOTE : View is automatically selected if you choose to receive Email for this Product.

　

Under HELP section you will be able to find support

News:
What's happening around, what is new, Announcement Letter, etc will be uploaded here.

FAQ & Video tutorials:
Most IBM Rational software products require specific license keys in order to use them. The Rational License Key Center (LKC) is an online license key delivery and management service that provides you easy access to the keys associated with your IBM Rational products. Once you've read through the documentation and watched the video tutorials available you will be able to leverage many features within the License Key Center that can help you better manage your license keys and help you stay compliant.

Rational support:
For any help in using this service or questions regarding your account, please contact IBM Rational Software Support, you will have all possible support contacts available here.

Language:
Chose among different languages under this section and it's just a click away.

Logout:
We are done you may logout or start exploring License key center.

　

References:

• How to obtain Rational license keys: http://www.ibm.com/support/docview.wss?uid=swg21250433
• How to obtain license keys for IBM Rational products: http://www.ibm.com/support/docview.wss?uid=swg21250403
• How to generate license keys for Rational Products from Rational License Key Center website: http://www.ibm.com/support/docview.wss?uid=swg21605567
• How to move licenses to a new server: http://www.ibm.com/support/docview.wss?uid=swg21308308
• Applying maintenance to Telelogic product licenses using Rational License Key Center: https://www.ibm.com/developerworks/mydeveloperworks/blogs/nfrsblog/entry/how_to_apply_maintenance_to_the_licenses_using_rational_license_key_center_telelogic_products?lang=en_us
• How to get access to the Rational License Key Center Website to obtain Rational Keys: https://www.ibm.com/developerworks/mydeveloperworks/blogs/nfrsblog/entry/how_to_get_access_to_the_rational_license_key_center_website_to_obtain_rational_keys?lang=en_us
• How do you generate IBM Rational Product License Keys: https://www.ibm.com/developerworks/mydeveloperworks/blogs/nfrsblog/entry/how_do_you_generate_ibm_rational_products_license_keys_from_ibm_rational_license_key_center_website?lang=en_us

　

　　

Tags:  rational-client-support accounts license rational order lkc preferences keys how-to

                                                                  

Are you looking for help identifying what data you need to collect when troubleshooting issues with your Rational Collaborative Lifecycle Management (CLM) products (Rational Team Concert, Rational Quality Manager, Rational Requirements Composer)? Need to know what information is valuable to provide when opening a ticket with Rational Support?

There are a number of CLM Must Gather technotes available (including those listed below) which provide guidance to assist you in identifying what data is most important to collect and where you can find it:


Technote 1632563  MustGather: Rational Collaborative Lifecycle Management dashboard issues

Technote 1634009  MustGather: Server rename issues with Rational Collaborative Lifecycle Management products

Technote 1607533  MustGather: Performance, Hang, or High CPU issues with CLM on distributed platforms

Technote 1632450  MustGather: Build issues when using Rational Team Concert

Technote 1632560  MustGather: Integration issues when using Rational Team Concert

Technote 1632550  MustGather: Issues with reporting when using Rational Team Concert

Technote 1632451  MustGather: Agile Planning issues with Rational Team Concert

Technote 1632449  MustGather: Process and Work Item customization issues with Rational Team Concert

Technote 1632546  MustGather: Source Control issues with Rational Team Concert

Technote 1307820  MustGather: Relational Databases with Rational Team Concert

Technote 1572522  MustGather: Troubleshooting hangs of the scm.exe application
 

For your convenience, this information has also been organized for you in technote 1634706 Knowledge Collection: MustGather documents for Rational Collaborative Lifecycle Management products.

We hope you find these resources helpful. Please do let us know if these documents are valuable or if you have suggestions for additional content that would help with your troubleshooting.

Additional troubleshooting resources are also available in the new Deployment Wiki on Jazz.net. Check it out and get involved by contributing your feedback and suggestions. This blog posting provides further details: https://jazz.net/blog/index.php/2013/05/13/the-deployment-wiki-and-community-needs-you/
 

Tags:  troubleshooting mustgather rational-client-support collection rational data clm technotes