Notes from Rational Support
AcdntlPoet 2700019V2G Tags:  service_request mynotifications youtube rational videos rational-client-support 5,314 Views
You asked for it, and here it is... more great info on our Service Request processes and how to subscribe to MyNotifications:
IBM Service Request streamlined problem submission process:
This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. Access SR through the IBM Support Portal at: http://ibm.co/IBMPortalYouTube
If you are not a registered SR user, first complete the tasks described in the quick start guide: http://www.ibm.com/software/support/servicerequest/quick_start.html
How to Subscribe to My Notifications
This video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. Access My Notifications through the IBM Support Portal at: http://ibm.co/IBMPortalYouTube
Of course we'll continue pushing out great how-tos and process information on all of our programs and tools as they are produced and available, many of which have been created based on your direct feedback!
AcdntlPoet 2700019V2G Tags:  rational top-support-content rational-client-support top-content 5,177 Views
Recycle, reuse! Presented here are the top reused docs in December 2011 across all product sets. These are the docs which were used most often to helped solve your reported cases (PMRs) over the year. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!
AcdntlPoet 2700019V2G Tags:  jazz.net rational rational-client-support tips innovate2012 4,094 Views
Have you heard the announcement over on Jazz.net? No? Well, check it out:
Announcing a new Virtual Rational User Group for Jazz and CLM- The Global Rational User Group is proud to announce three new Virtual Rational User Groups (VRUGs) to promote information exchange between customers and Rational staff. The purpose of these groups is to facilitate group discussions and provide a platform for users to share their experiences and learn from peers. You can Visit the new groups on the Rational User Groups web site. Already connected to the new groups? Looking for some product tips? Here are a few new items from the Jazz.net library:
You can Visit the new groups on the Rational User Groups web site. Already connected to the new groups? Looking for some product tips? Here are a few new items from the Jazz.net library:
Already connected to the new groups? Looking for some product tips? Here are a few new items from the Jazz.net library:
How about some other great blog resources for you? Over on the "Thoughts from Information Management Support" blog, the team has shared their 2011 Tech Tip Summary! Here are some of the bits which apply to any IBM Support client beyond the Information Management specific topics:
Resources: Videos, Portal Updates, and more!
And don't forget, The Innovate 2012 team is keen to get the most compelling stories and best practices, so they’ve extended the call for papers deadline to January 16! Submit your speaker application today!
AcdntlPoet 2700019V2G Tags:  rational rational-team-concert rational-client-support rational-clearcase rational-functional-teste... developerworks 4,827 Views
In the first dW Rational update of the new year, here are the new items that went live on developerWorks Rational this past week:
Integrate a Rational ClearCase UCM stream with Rational Team Concert 3.0
Combine Rational ClearCase with Cadence Design Framework for more flexibility
Save time with this reusable Rational Functional Tester automation framework
We are pleased to feature Contributing Author Fariz Saracevic (firstname.lastname@example.org):
This week we are also highlighting the following items on the developerWorks Rational page and product pages that you may find of interest:
AcdntlPoet 2700019V2G Tags:  rational videos ibm-champions rational-client-support youtube rational-team-concert 4,896 Views
Following are two new IBM Rational Team Concert video demonstrations from our friends at Jazz.net, plus an extra video highlighting IBM Champion Julian Holmes, Co-Founder of Unified Process Mentors, interviewed by developerWorks' very own Scott Laningham...
Rational Team Concert- Using the ISPF client with z/OS UNIX System Services: Beginning with version 3.0.1, the ISPF client functions are expanded to work with directories and files on z/OS UNIX System Services (USS). Projects that contain non-z/OS resources can now be loaded in the USS file system space on System z. The ISPF client now supports: Specifying where to load non-z/OS resources;Editing non-z/OS resources using an ASCII editor; Performing other SCM operations on loaded non-z/OS resources
Rational Team Concert- Simplifying Local Developments for zComponent Projects: This demonstration illustrates how you can leverage the enhancements in Rational Developer for System z 8.0.3 and Rational Team Concert 3.0.1 to simplify off-host (i.e. local) development for COBOL and PL/1 applications.
IBM Champions: Julian Holmes, Co-Founder of Unified Process Mentors: developerWorks' Scott Laningham interviews Julian Holmes, Co-Founder of UPMentors, a company that helps transform the capability of an organization to achieve the successful Agile delivery of complex IT projects. The IBM Champion program recognizes innovative thought leaders in the technical community and helps to amplify their voice and increase their sphere of influence, Find out more at ibm.com/developerworks/champion
Are you an an IT professional, business leader, developer, or educator who influences and mentors others to help them make best use of IBM software, solutions, and services? Do you know someone who is? Nominate an IBM Champion today!