AcdntlPoet 2700019V2G Visits (2423)
We've been talking about KCS (Knowledge Centered Support) for quite a while now. In the past we've shown you the top reused docs for various products in the month prior. In the spirit of the end of year wrap-ups, however, today we provide you with the top reused docs of 2011 across all product sets. These are the docs which were used most often to helped solve your reported cases (PMRs) over the year. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!
One request though: we'd love it if you'd let us know if the content we show you here (or in other Blog posts/ Tweets/ or Facebook posts) has ever been helpful to you (or not) through our short social business survey... we'd be eternally grateful for your input and feedback: http
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2011 was an active year for Rational in the IBM Education Assistant space. Thanks to the efforts of Rational Support and Development, we were able to produce 80 new modules at the time of this posting! Several products made their first appearances on the site in 2011, including Rational Developer for Power Systems, Rational Synergy, Rational System Architect, and Rational Rhapsody.
We hope you enjoy this content. As always we appreciate and use your feedback to continue improving. If you see a survey when viewing content on the IBM Education Assistant website, take a few moments to let us know how we are doing. Also, by filling out our 2011 social business survey, you can help us improve with our social business areas like this blog, Facebook and Twitter!
To wrap things up for IBM Education Assistant in 2011, here is a look at this year's most viewed modules:
mquimby 060001FAVB Visits (1547)
In 2009, Rational Support started a channel on YouTube. We have worked to introduce new videos, reference videos from the channels of our colleagues, and introduce more Rational products to the channel. This year, we had video contributions from Rational products like ClearCase, ClearQuest, and Synergy. We are also excited with our growing number of subscribers, which is approaching 300 this month! Thank you for checking us out!
We are looking to produce more videos and introduce more products to the channel in 2012. As always we appreciate and use your feedback to continue improving. Remember to use YouTube video feedback to let us know how we are doing. Also, by filling out our 2011 social business survey, you can help us improve with our other social business areas like this blog, Facebook and Twitter!
To wrap things up for Rational Support on YouTube in 2011, here is a look at this year's most viewed videos:
AcdntlPoet 2700019V2G Visits (1686)
It's almost here... New Year's eve is just around the corner, and many of you have likely already closed out the day, week, month, and year by this point. But before we get on with the merriment, we have one last bit of business...
Today is the last 'business' day before we close our social business survey. While we are close to our goal for the amount of feedback we wanted, we are still a few short. To that end we'd really appreciate it if you could take 3 minutes and answer 5 or 6 questions ... which will be used to mold and guide our strategies for the next year.
And stay tuned in the coming weeks, as we will collect, collate, analyze and present the data you've given us to highlight what you've said and how we'll be using it in 2012 to guide our business!
AcdntlPoet 2700019V2G Visits (2418)
Happy New Year to one and all!
Our survey is now closed as of 11:45pm PST last night. Thank you all who responded for providing your honest feedback and insight!
Once back in the office (after January 3rd) we will begin collating and analyzing all the fabulous feedback we received over the past month and will share our findings with you as soon as we have results to share!
For now, enjoy the remainder of your holidays and try not to think too much about anything or turn the lights up too bright... we're sure the headaches will subside soon enough