kellypuffs 06000168YK Visits (2806)
Innovate 2011 album on the IBM Rational Support Facebook page. We'll be posting photos all week, so check back often!
L-R: Wendy Toh, VP, WW Rational Client Support; Mary Barry, Support Leader; Chris Flynn, Director, Americas Support Delivery
Photo credit: © 2011 Visually Attractive, Inc. (used with permission)
kellypuffs 06000168YK Visits (2506)
rationalwebguy Patrick O'Connor:
The Support Café is buzzing with activity Tuesday morning (Europe 3, Dolphin Hotel).
The Rational Client Support Airship outside of the Support Cafe (Europe 3, Dolphin Hotel).
Support Cafe sign and the Support Airship on the RIGHT as you come off the escalator - NOT the left as our map and blogs said (last minute move)!
And finally, the man himself, Patrick O'Connor. He'll be there all week!
Photo credits: All rights reserved by IBM_
AcdntlPoet 2700019V2G Visits (2904)
In the end of May, IBM significantly updated the IBM Fix Central support site with improvements to make this worldwide, consolidated download site for all IBM product fixes even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which you access your fix downloads.
Read on for a quick rundown of new capabilities to look for in IBM eSupport's IBM Fix Central Release 10.2 blog article
To experience these recent updates, visit the IBM Fix Central support site or the IBM Support Portal's Downloads page.
For more information about all of IBM's Electronic Support sites and tools, please visit: http
AcdntlPoet 2700019V2G Visits (2032)
Here in Rational Client Support, we don't focus on just our own little slice of the pie. Rather, we constantly collaborate with our peers across IBM; sharing ideas and best practices to aid each other as we drive towards success together. And when our colleagues come up with some great stuff to benefit all of us, well we are compelled to share it out with you... after all knowledge shared is knowledge gained!
Case in point: Our friends over at Information Management support have begun a "100 Tech Tips" series, the first five posts, at least, being relevant to ANY IBM support client, whether you have IM products, Rational products, or any other IBM product with which you need support!
So head on over to their blog "Thoughts from Information Management" and check the following VERY worthwhile posts in their "100 tech tips" series:
AcdntlPoet 2700019V2G Visits (1924)
We've often said that "knowledge shared is knowledge gained", and have implemented that concept within our content creation processes utilizing the Knowledge Centered Support ideaologies. Well, we have also implemented that same concept externally in our content by providing a direct method for you to share your knowledge as it specifically relates to the content you have found!
Here's a quick video which demonstrates not only how you can help improve content, but how we take your comments and act upon them: